Customer Service Sales

Kathy Robinson

**** ********* ****** ** ****************@*****.***

Las Vegas, NV 89130 Home: 719-***-****

Clearance: Top Secret Mobile: 719-***-****

Qualifications Summary

Over 20 years of experience in executing complex tasks and programs in support of Human Resource Administration and Management requirements. Possess proven skills in prioritizing tasks; establishing suspense logs; and reviewing personnel administrative and management documents to ensure sufficiency and accuracy. Well versed and experienced in the implementation of employee recruiting programs and techniques; as well as new hire orientation programs. Through experience gained by performing duties requiring interaction with diverse people, an earned appreciation for a team player attitude has further developed impeccable interpersonal skills with a focus on professional customer service. Information Technology experience includes MS Word, Outlook, Internet Explorer, Learning Management System (LMS) database, Powerpoint, Excel, ADP payroll, Pagemaker, Great Plains Dynamics PeopleSoft, Vruv recruiting system, CIP and SAP.

Summary of Work History:

Northrop Grumman, Schriever Air Force Base, CO

Bid Contract Coordinator and HR Coordinator 2012-Present

Prepares contract volume reports and service fees per contract requirement

Screen all requests for quotation and identifies legal clauses requiring validation or exception

Obtains price proposals from sales and marketing

Secures legal and sales executive approval

Ensures accurate and appropriate preparation and submission of bid/contract proposals

Processes award and loss notices and forwards notification to the sales field

Northrop Grumman, Schriever Air Force Base, CO

HR Coordinator 2005-2012

Responsible for recruiting, training and maintaining over 300 Northrop Grumman employees at Schriever AFB, Colorado

Responsible for posting job openings, applicant flow, sourcing resumes, prescreening candidates, and setting up potential employee interviews

Responsible for preparing new employee offer letters and all required paperwork to secure the new hire, along with scheduling the new hire orientation

Responsible for ensuring workers’ compensation paperwork is prepared, forwarded and recorded properly

Maintain employee training records and develop new training requirements as appropriate

Provide routine information and communication to employees on company events, policies changes, and public announcements

Coordinate employee information input to NG Human Resource Database

Coordinate training for employees through Learning Management System (LMS) and manage completion records

Air Force Operational Test & Evaluation Center (AFOTEC),

Schriever Air Force Base, CO

Executive Assistant 2003-2005

Responsible for arranging and Military, Gov’t Civilian, and Contractor personnel travel

Responsible for scheduling meetings and conferences calls

Prepare orientation packages and schedule classes for new employees

Perform all administrative duties for Commander, Air Force Operational Test and Evaluation Center (AFOTEC)

Perform technical editing reviews of office correspondence and program test plans for content

Set up and updated file plan in accordance with Air Force regulations

Coordinated move to new office location for 34 personnel

Performed customer service duties, planned meetings, updated calendars, and prepared financial reports

Organized promotion and awards ceremonies for military and civilians

Horizon Interactive, Inc, Colorado Springs, CO

Office Manager 1999 – 2003

Served as Human Resource Administrator. Prepared new hire and termination paperwork and files for all employees, including benefits enrollment and COBRA notification

Maintained employee insurance and 401K information

Prepared payroll documents and information in coordination with the Personnel Department

Provided assistance with the Great Plains accounting system by up keeping daily accounts payable and receivables

Performed customer service and receptionist duties; provided administrative support for employees, including preparing correspondence travel reports

Performed duties as the Facility Security Officer (FSO), which entailed maintaining and supporting employee Security Clearance-required background investigation process

Performed the duties of real property manager for six rentals within the Horizon building

Served as Notary Public

ExecuTrain of Colorado, Colorado Springs, CO

Registrar 1998 – 1999

Registered students for end-user and technical training; processed 2000 registrations a month. Assisted students in determining appropriate classes for their skill levels and needs

Certified by Sylvan Prometric as a Testing Administrator; responsible for security of the testing center and for setting up and administering computer-based examinations

Prepared computerized reports for management regarding enrollment statistics; help update, maintain, troubleshoot registration database, and problem solve for billing issues

Accountable for day-to-day registration of ExecuTrain sites in Denver and Boulder

Timberview Middle School, Colorado Springs, CO

Receptionist 1990 – 1998

Performed customer service and receptionist duties; provided administrative and secretarial support for school principals, including preparing their correspondence and reports

Responsible for tracking substitute teacher payroll information on a daily basis. Verified payroll information and contacted substitutes to correct discrepancies

Used Adobe PageMaker to create, design and edit school newsletter (the “Timberview Times”) and activity programs for students, teachers, and parents

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