Customer Service Quality Assurance
Resume:
Ariana Hunter
*************@*****.***
Experience
Financial Quality Assurance: Solona Realty, San Antonio, TX. 2010 -
Present.
. Perform quality review work in the motion for relief area through the
uses of system tools, document analysis and verification of financial
information.
. Work directly with clients such landlords. LLC and corporations
updated figures and information needed for financial verifications.
. Communicate with creditors on a regular basis to discuss collection
work out options for clients.
. Identify research and analyze data reporting issues in order to
develop accurate solutions
. Review customer's communications to verified that there are no
discrepancies and they received the appropriate information.
Bilingual Collections Specialist Part-Time: Conn's Home Plus, San Antonito,
TX. 11, 2013 to present.
Handle calls inbound/outbound call center environment.
. Secure and process payment on past due accounts to bringing customers
current.
Often required to multi-task between diffusing calls and computer work
on several different software systems
Mortgage Collector: Aerotek Agency @ Wachovia Bank, San Antonio, TX. 2009
- 2010.
Handle a high volume of calls per day in busy inbound/outbound bank
call center.
Handled collections on past due mortgages, and explaining billing
statements customers.
Took financial information form customer to ensure future payment or
payment arrangements, and ensure that all account information is up to
date and accurate.
Often required to multi-task between diffusing calls and computer work
on several different software systems
Bilingual Customer Representative: West Corporation, for AT&T SW Region,
San Antonio, TX, 2007 - 2009.
Worked as an agent in a fast-paced call center environment taking
inbound call center for Communication Company.
Handled a broad range of customer service inquiries including offering
assistance customers with explaining billing statements, resolve
service problems, track missing deposits, order supplies, refund
overcharges, and ensure that all account information is up to date and
accurate.
Often required to multi-task between diffusing calls and computer work
on several different software systems. Trained new CSR`s on department
protocols and diffusing angry customers
Bilingual Customer Representative: PC Group, Magazine - Bakersfield, CA,
2001 - 2005
Handled a broad range of customer service inquiries including offering
assistance customers with explaining billing statements.
Resolve service problems, track missing deposits, order supplies,
refund overcharges, and ensure that all account information is up to
date and accurate.
Collected on past due accounts and offered customer payment plans.
Education
Advanced Technical Certificate,Cisco Certificated Network Professional. (in
progress)
Northwest Vista College, San Antonio, TX
Bachelor of Science in Education, Training and Development,
Southern Illinois University Carbondale, Travis Airforce Base, CA
Associate of Arts Degree, General Education,
Skyline College, San Bruno, CA
Language Skills - English and Spanish
Keywords: Windows operating systems and Microsoft Office Suite, Strong
customer service orientation, CompTIA A+, resolves technical issues,
Experience with computer terms and customer service operations.
Contact this candidate