Customer Service Sales
Resume:
Steven Miyamoto
*** ****** ***** ***** *-***, Las Vegas, NV 89169
702-***-**** **********@*****.***
Height: 5' 9" Weight: 160 Life & Health Insurance License
Career Overview
Results driven individual with proven ability to establish rapport with
clients. Highly enthusiastic customer service professional with 20 years
of client interface experience. Dedicated and motivated to maintain
customer satisfaction and contribute to company success.
Core Strengths
Creative problem solver Microsoft Word
Professional demeanor Microsoft Excel
Multi-Task Management Internet Research
Adaptive team player Email Productivity
Customer Service
Initiated sales and marketing plans to increase exposure and visibility,
resulting in increased revenue and client satisfaction. Quarterly and
annual report reviews contributed to client satisfaction levels and
willingness to implement future planned program launches.
Work Experience
Total Business Solutions
June 2006 till May 2014
Director of Sales & Marketing: $35,000 current
TBS was developed to provide businesses with better options for their
merchant services and health care insurance needs. I have been able to
keep and increase customer base by providing quality communications and
customer support throughout the years. New business acquisitions and
prospects have been gained through cold calling B2B, referrals and
maintaining customer contacts.
Uniserve, Inc.
Dec 1998 till April 2006
VP Sales & Marketing / Co Owner: $50,000 + profit share
Uniserve was created to provide payroll services, merchant services, and
insurance needs for businesses in Hawaii. Established in 1998 and
eventually sold in 2006. The payroll division was very successful in
gaining a significant portion of the market share, by providing superior
customer service, competitive payroll processing fees, and state of the art
software access to payroll history. Our efficient and cost effective
systems, enabled our company to offer significantly lower pricing to our
loyal customer base. Our rapid development in the payroll industry,
provided opportunities to expand multiple services to our client base. We
were successful in providing additional services to each client, securing
our position with the companies. After 8 years of increased sales and
market share gains, I sold the business.
DSI / ICD Hearst Inc.
Sept 1993 till Oct 1998
District Sales Manager: $35,000 + company car and expense account
DSI and ICD are two independent magazine publishing companies. They joined
forces to offer me a first time, joint marketing territorial position,
providing sales, marketing and distribution efforts for both companies.
They initiated and secured the position based on my prior success with
Warner Communications. Both companies had no local representation in the
state of Hawaii until the joint position was established. It would not be
cost effective for either company to develop their own individual
representative for Hawaii, therefore, they created the position for me.
Knowing the DSI and ICD management over the years resulted in this unique
collaboration. It was a success, and soon created more positions in
various states throughout the US.
Warner Communications (Time/Warner)
June 1988 till Aug 1993
District Sales Manager: $30,000 + Company Car and expense account
Territorial responsibilities for the sales, marketing and distribution of
all Warner Communications publications for the State of Alaska and State of
Hawaii. At the time, Warner Communications (now Time/Warner) had nearly
300 publications under contract, for distribution throughout the US.
Developed, implemented and coordinated highly efficient and effective
distribution of titles, through a network of wholesalers and retailers,
that earned reputation for exceeding sales goals. Organized weekly sales
reports.
Noevir, Inc.
April 1985 till May 1988
Sales & Marketing Coordinator: $24,000 + Year End Bonus
Implemented and developed marketing plans for highly empathetic client
relationships and earned reputation for exceeding sales goals. Achieved
high sales percentage with consultative, value-focused customer service
approach. Regularly increased territory sales by surpassing monthly goals.
Managed quality communication, customer support and product representation
for each client. Attended local, regional and national trade shows for
product development training as defined by territory needs. Developed new
prospects and referrals.
Motorola - Cellular Division
Feb 1984 till March 1985
Sales Associate - Hourly + commissions
Introduction of cellular phone to Hawaii market. Pagers were the rage at
that time. The introduction of cellular was the next generation of high
technology. The reason I left Motorola was for
Memory Lane Computers
Aug 1983 till Jan 1984
Sales Associate
Computer sales & marketing of personal computers and software. Apple was
in its infancy. IBM was king and Apple just starting out. Computers had
16k of memory, with additional 16k expansions available. Microsoft had two
products on the shelf, and they were developing their operating system.
ABC Discount Stores
July 1976 till July 1983
Part time - Stocking and cashier work during college.
Full time from 1980 till 1983 (under management training program)
Educational Background
Kaiser High School - Graduated 1976 - Honolulu, Hawaii
Honolulu Community College - Graduate 1978 - Honolulu, Hawaii
Degree: Associates in Science Electronics Technologies
Initially thought I'd like a career in the electronics industry. Completed
my course requirements and obtaining an Associates Degree in Electronics
Technologies. Decided I'd like to investigate sales and marketing.
Attending Kapiolani Community College for an additional degree in that
field.
Kapiolani Community College - Graduated 1980 - Honolulu, Hawaii
Degree: Associates in Science Merchandising / Mid Management
Completed the additional course requirements to obtain a Business
management associates degree. With two associates degrees, I decided that
sales and marketing was my calling.
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