Sales Customer Service
Resume:
KUSHALA GOLAP SHARMA
**** * ***** **, #***, Minneapolis, MN 55431
Mobile Number: 267-***-****
*******.*****@********.**.***
SUMMARY
Equipped with an MBA, in Information Systems Management from the University of Tampa.
More than five years of experience in real estate, marketing, sales, project management and client
relations across countries.
Software competencies in SAP, Windchill PDMLink 10.2 M010 and Windchill PDMLink 10.1 M010,
AutoCAD, Sketchup, 3D Max and Illustrator. Excellent computer skills in Microsoft Office Products (Word,
Excel, Outlook, PowerPoint).
A committed leader with excellent interpersonal skills, keen attention to details and a reputation of
establishing creative strategies for optimizing internal operations and external customer satisfaction.
Expert level proficiency in spoken and written French and English.
Basic German
EDUCATION
University of California, Berkeley University of Tampa
University of Pune,India Certificate of Architecture MBA (Final Year)
Bachelor ofArchitecture Summer - 2010 Information Systems
(2004-2009) Management
GPA: 3.5 GPA: 3.95
EXPERIENCE
SAP Functional Consultant
• Sales & Distribution:
Manipulation of Customer Master Record, create Sales Order, Delivery Notes
for Sales Order etc
• Material Management:
Create PO, Goods Receipt for PO, Create Invoice Receipts from Vendor, Post
Payment to Vendor etc
• Production Planning:
Manipulate Material Master Record, Change Routing, Create Sales and
Operation plan, Transfer Sales and Operation Plan (SOP) to Demand
Management and Run MPS with MRP etc.
• Financial Accounting:
Create Bank Account, Expense Account and Reconciliation Account in General
Ledger, Create Vendor Master Record, Create Invoice Receipts for Expense
Accounts and Run Financial Statement
• Cost Accounting:
Create Cost center, create statistical key figure, create secondary cost
element, plan number of employees, plan activity output, plan primary cost
inputs, and create assessment
• Human Capital Management:
Create positions and career, define requirements, hire employees, enter
applicants master data, prepare hiring, hire applicant, maintain qualification
profile, execute career planning, creating and booking a training event, prepare
and perform appraisal, transfer/promote employee
• Warehouse Management:
Display material inventory, receive goods, run bin status report, create transfer
order, create stock transport order and create goods issue.
• Configuration:
Define company code, business area, empty chart of accounts, maintain
controlling area, define credit control area, define variants for Open Posting
Period, define field status variants and enter global parameters
MBA Project (Internal): Comparative Analysis of Human Capital Management in
SAP and Microsoft Dynamics GP 10
• Presented White Paper describing and comparing Microsoft Dynamics GP10 with
SAP ECC 6.0 in Human Resources with a focus on how both systems executes a
profile matchup, creates an event, books an event and follows up the event.
PAST EXPERIENCE
Design A Consulting, Mauritius (www.designaltd.com)
Architect and Project Manager
1. In charge of conceptualization and aligned objectives and time schedules of different design
teams.
2. Assisted the Director in real estate and customer relations.
3. Introduced and supervised Customer Relationship Management Programs to build and sustain
loyal customer base.
4. Conducted client meetings in various countries.
5. Ensured accurate flow of information among clients, architects and marketing team.
6. Led cross-functional and multi-cultural teams.
7. Trained junior architects.
8. Tracked progress and reviewed project tasks.
9. Successfully represented the organization at the Indian Ocean Home Expo.
Non-profit Organization, Mauritius
Owner/ Founder
1. Started a non-profit organization, focusing on children with special needs and teen pregnancies.
2. Helped in their rehabilitation and reinstatement in the society by collaborating with other non-
governmental organizations.
3. Responsible for marketing and raising awareness about drugs, alcohol and other societal issues
facing adolescents.
4. Coordinated various fund raising events in multiple locations of the country.
PROJECTS – CONSULTING
Supply Chain Management – City of Angel’s Hair and Nail Salon and Spa (Carrollwood, Florida)
(www.cityofangelssalon.com)
1. Optimizing the number of suppliers, their evaluation and certification process.
2. Supplier and Customer relationships management.
3. Greening the supply chain.
4. Internal and external customer satisfaction evaluation.
5. Recommendations about purchasing system and forecasting.
6. Facility location using Weighted Factor Rating Model
7. Continuous Improvement considerations
Customer Relationship Management – Sacred Heart Church (Downtown Tampa, Florida)
(www.sacredheartfla.org)
1. Helped launch the Youth Ministry
2. Improved visibility and socialization by using social media and promotions
3. Surveyed ‘customers’ to enhance customer service and build a loyal customer base.
4. Competitor analysis and SWOT analysis to better position the church.
5. Recommendations to improve the Church’s service offerings.
Customer Defections – Design A Consulting (Mauritius) (www.designaltd.com)
1. A research program to track and analyze defections
2. How information could be disseminated to key constituents in the organization.
3. Development of a Customer Relationship Management program.
ACCOMPLISHMENTS AND HONORS
Invitation to join the National society of Leadership and Success, Sigma Alpha Pi
International Student Organization, University of Tampa
Distinguished in French Examinations by the Alliance Française de Maurice
National award for ‘Needs and aspirations of Youth of Mauritius’
Gold medal in discus throw at district level
Silver medal in javelin throw and bronze in shot put at national level
Winner of debate on social values organized by College of the Air, Mauritius
Winner of paper presentation on environmental issues faced by Mauritian beaches .
Certifications
SAP (expected)
Authorized to work anywhere in USA.
Contact this candidate