Customer Service Manager
Resume:
Richard (Rick) G. Chapman
Dothan, AL 36305
Phone: 770-***-****
*******.*.*********@*****.***
Objective Seeking employment within a company where my skills and experience can
be utilized effectively to assist in growing the company and its customer
base. Enjoys and maintains positive work environment with high energy,
proven success and leadership while working within a team-based
atmosphere.
Industry Management experience - 15+ years in the propane industry
Experience Propane industry experience - 20+ years
Sales & Service Manager – 5+ years
Forestry Safety Trainer – 4+ years
Employment Ferrellgas, Dothan AL
Experience Safety Director – South Alabama/Southwest GA/Florida Panhandle
May 2012 – February 2014
• Responsible for DOT vehicle inspections and safety compliance
• Responsible for propane compliance
• Maintained records regarding safety compliance
• Provided leadership, direction and transition support for management,
employee and operational growth
• Developed and maintained excellent customer service by continually striving to
meet customer needs
L&L Propane (dba Thompson Gas SE), P.O. Box 390, Red Bay, AL
North Alabama Area Manager
November 2010 – January 2012
• Manager of acquisition and transition team during purchase of L&L Propane by
Thompson Gas SE
• Managed and supervised two area offices which provided in excess of 1.5
million gallons of propane per year
• Provided leadership, direction and transition support for management and
employees during ownership transition
• Developed and maintained excellent customer service by focusing on customer
needs during ownership transition
Heritage Propane, 154 Southeast Parkway, Franklin, TN
District Manager
December 2008 – June 2010
• Supervised district office which provided over one million gallons of propane
per year
• Responsible for logistics for the service department
• Responsible for compliance with safety codes and regulations
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• Worked with local architects in designing gas systems for hi-rise office
complexes.
• Provided leadership and direction for employee growth
• Developed and maintained excellent customer service
• Responsible for EBITDA results, which indicated growth within district
• Achieved Number One status for EBITDA of the sixteen offices located in
Tennessee
Georgia Gas Distributors, 6000 Lake Forrest Drive, Sandy Springs, GA
Residential Manager / New Home Sales Director
September 2001 - March 2008
• Worked with over 50+ contractors for new home construction
• Managed new home customers (averaged over 120 per year)
• Managed all residential service employees
• Maintained vehicles operations and compliance in fleet
• Supervised service department
Glo - Gas Inc., Roswell GA (company bought by Georgia Gas Distributors)
Route Driver / Area Manager
July 1997 – September 2001
Company was bought by Georgia Gas Distributors in September 2001
• Operated bobtail equipment
• Responsible for customer service
Blossman Gas, Hwy 5, Douglasville, GA 30187
Service Technician
July 1994 - November 1996
• Managed service work orders
• Installed new tank sets
• Repaired propane appliances
• Serviced/Maintained customers by completing gas checks
Douglasville Ace Hardware, 6530 Church Street, Douglasville, GA
30189, Sales / Service Manager
July 1989 - July 1994
• Managed power equipment sales and service
• Maintained top three sales level honors (state of GA) for Stihl power saws
• Maintained top five sales level honors (state of GA) for Snapper products
• Managed all repairs and service for power equipment
Education South Cobb High, Clay Road, Austell GA, Graduated, June 1977
Georgia State University, Atlanta, GA, Attended, May 1981
Georgia Tech (Construction Program), Atlanta, GA, June 2005
Residential home-based class in new construction and codes regulations
CETP, courses passed, May 2009 - Recertified October, 2013
References available upon request
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