Customer Service Manager

Zakaria Sharif

**** **** **** ****** ****, PA ***10 814-***-**** *******@*******.***

OBJECTIVE:

A position using my business experience and customer service skills.

EDUCATION:

Penn State Erie, The Behrend College

Bachelor of Science in Management May 2010

Minor in Marketing Major GPA:

3.0

ACADEMIC EXPERIENCE:

Human Resource Management; Labor and Employment Relations

. Acquired knowledge and understanding how people are managed by

organizations

. Learned the proper procedure in dealing with hiring,

disciplining, and terminating employees

. The power of positive employee recognitions and how it changes

their work attitude

Marketing Principles; Marketing Research

. Developed skills in planning and executing the conception,

pricing, promotion, and distribution of ideas, goods, and

services to create exchanges that satisfy individuals and

organizational objectives

. Worked in teams to address issues, design the method of

collecting information, and analyze the results from surveys

. Completed role plays that implemented real business decisions

such as meeting with Corporate Executives of company and how to

present your products to them

BUSINESS EXPERIENCE:

Manager, McDonalds (Raymond Operating Co.), Erie, PA June

2003 to Present

. First Assistant Manager, supervise up to 10-16 employees and

certified to run the floor alone

. People Department Manager- Interview and hire employees and

develop all crew member and managers in our restaurant

. In charge of scheduling for up to 64-70 employees

. In charge of inventory and control of food cost

. Direct employees in team work in achieving targets

. Encourage employees' empowerment using the TQM model

. Handle customer complaints and make it right for the customer

the first time

Intern, Millcreek Hospital, Erie, PA January-May

2009

. Assigned work pertaining to filing important documents

. Created spreadsheet to organize employees by departments and

certification

. Completed job descriptions for the employees to aid them in

their annual inspections

OTHER EXPERIENCE:

Mentor, Erie Housing Authority, Erie, PA May 2006

to August 2009

Peer Educator, Health and Wellness Center, Penn State Behrend

August 2007 to May 2010

Site Supervisor at James Parker Middle School for YMCA Teen

May 2010 to Present

Program (Enrolled up to 14 kids)

LEADERSHIP EXPERIENCE:

. Migrant Student Leadership Institute counselor

. Tutor in Erie School District after school program(PEPP)

. Volunteer in community(YMCA)

. Coach youth Summer basketball league

ACTIVITIES and AWARDS:

African Student Association (ASA), late night basketball league,

Muslim Student Association (MSA),

President of National Honor Society, Louis J. Tullio Memorial &

Frederick Douglass Scholarships

SKILLS:

Excel, Word, PowerPoint, Publisher, and Access; Trilingual (Somalian,

Swahili, and English)

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