Customer Service Sales

Location:

Posted:

July 11, 2014

STEVE ONIEL PITTER

OBJECTIVE: Seeking a position where my experience will be further developed and utilized.

Skills/Qualifications: Client driven and Customer focus, proven track record with more than two years experience in retail operations.

Tracking Budget Expenses, Pricing, Vendor Relationships, and Market Knowledge, Staffing, Results Driven, Strategic Planning,

Management Proficiency, employees Relationships,

Burlington Coat Factory Bronx, New York

2010 to present Operational Manager/Assistant Store Manager

• Set up and trained staff and other managers utilizing the new POS system. Complete daily store operational requirements by

opening and closing the store utilizing the POS system.

• Scheduling and assigning weekly employees schedule. Responsible for weekly payroll.

• Maintains department and store coverage by staffing f recruiting, selecting, orienting, and training all employees regarding

company policies

• Maintains store staff results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job

results.

• Achieves financial objectives by preparing a weekly staff work budget; scheduling expenditures; purchasing supplies,

analyzing variances; and initiating corrective actions when necessary.

• Identifies current and future customer requirements by establishing daily rapport with potential and actual customers.

• Ensures availability of merchandise and services by approving and maintaining inventories.

• Secures merchandise by implementing security systems and measures by working with the Loss Prevention staff.

• Protects employee’s s well as customers by providing a safe and clean store environment.

• Determines daily marketing strategy changes by reviewing operating and financial flash report and departmental sales records.

Footlocker Garden City, New York

2005 – 2009 Store Managers

• Managed and help to motivated team to increase sales and ensure efficiency;

• Managed stock levels and made key decisions regarding the store inventory and stock control;

• Analyzed daily sales figures and analyzed and interpreted fashion trends to facilitate store planning;

• Daily contact with the staff and potential staff, conducting appraisals and performance reviews, as well as providing staff

training and development;

• Responsible for ensuring standards for quality, customer service. Maintained health and safety issues, resolving health and

safety, legal and security issues when needed.

• Responded to customer complaints and comments; organizing special promotions, displays and events;

• Walk the sales floor regularly, interacting with staff, colleagues and customers, and identifying or resolving urgent issues when

need.

• Responsible for initiating changes to improve the business, revising opening hours to ensure that the store can compete

effectively in the local market;

• Responsible for all store operations daily. Receiving merchandise and visual merchanding

Education:

City University of New York Hunter College New York, New York

Bacaulor of Arts Degree