Manager Customer
Resume:
STEPHANY R. WOODS
***************@*****.***
Atlanta, Georgia 30345
678-***-**** (c)
Skills:
. Microsoft Windows XP (Word, Excel, PowerPoint, Outlook) Acrobat Adobe,
Imaging
. Database GSR, Oracle 8I, Order Entry, ITS, Star Financials, SBC, SSA,
Principal Financial, BW (Benefit Work Station) Hartford-Employer View,
Benelogic, Tri-AD About Site, Kronos, Matrix Disability Site, People
Soft, Aetna Workability Site, People Soft, Aetna Workability Site
. Payroll/Accounting Software - Expert Advisor, Auto Router, JD Edwards
2012 -Present Cox Media Group, Atlanta, GA
Leave Administrator
. Responsible for the administration of all leaves of absence, including:
medical, FMLA, STD, LTD, military, and workers compensation. Ensures
compliance with federal, state and local laws and regulations.
. Function as subject matter expert on leaves, always working in alignment
with Legal and HR leadership around leave policy and administration.
. Coordinate with the appropriate vendors to ensure that Short Term
Disability (STD), Long Term Disability (LTD) and Worker's Compensation
(WC) benefits are approved in order for employees to be paid during the
leave of absence.
. Manage entire leave process from the commencement of leave through to the
return to work or termination (whichever applies).
. Research and respond to all inquiries received in the established team
mailboxes. Research, resolve and respond to LOA inquiries received via
telephone calls and email in accordance with current metrics, standards,
defined processes and escalation paths.
. Communicates approvals, denials, leave extensions, return to work plans
and other important information regarding the leave to the employee and
manager.
. Skilled in conflict resolution and diffusing stressful situations while
maintaining a professional demeanor and delivering a positive customer
experience.
. Process leaves and returns from leave in PeopleSoft.
. Ensures exceptional customer experience by responding timely and
accurately to leave related requests.
. Provides guidance, assess risk, resolve issues, and escalate as
appropriate for employees, managers, and HR.
. Assist managers with complex leave issues involving abuse of FMLA and
other leave types.
. Creates and maintains leave of absence files, paper and system records to
ensure accurate and timely information/documentation.
. Assists in the development, review, and implementation of new policies,
programs, processes, and procedures and updates LOA toolkit forms,
templates, and policies as appropriate.
. Assists in the creation and execution of training for employees,
managers, & HR team members.
2006 -2012 Sage Software, Atlanta, GA
Senior Benefits Administrator
. Manage the ongoing administration for all benefit programs (medical,
dental, vision, FSA, Life, Disability, COBRA, etc.).
. Provide timely, courteous service and assistance in response to employee
inquiries. Research and resolve all enrollment, claims and related
issues. Ensure programs are administered in compliance with all
applicable laws and regulations.
. Develop open enrollment presentation and facilitate on-site meetings at
each location.
. Coordinates leave requests to ensure compliance with policies and
procedures. Applies knowledge of FMLA, Workers Compensation, ADA, and
other legal requirements to reach appropriate decisions. Analyzes Family
Medical Leave (FMLA) requests; determines eligibility and certification
in compliance with federal and state regulations. Ensures appropriate
medical certification review and management based on documentation
submitted by the healthcare provider.
. Communicates approvals, denials, leave extensions, return to work plans
and other important information regarding the leave to the employee and
manager.
. Processes all leaves within the specific timeframes outlined within
policies and procedures. Maintain close partnerships with Legal, Employee
Relations, Benefits, Payroll, HRIS/Records and business operations in the
administration of leave.
. Ensures exceptional customer experience by responding timely and
accurately to leave related requests.
. Creates and maintains leave of absence files, paper and system records to
ensure accurate and timely information/documentation.
. Assists in the development, review, and implementation of new policies,
programs, processes, and procedures and updates LOA toolkit forms,
templates, and policies as appropriate.
. Assists in the creation and execution of training for employees,
managers, & HR team members.
. Develop and maintain a program for ongoing employee communication with an
emphasis on education and wellness using the company's intranet site in
conjunction with printed materials. Partner with external vendors to
provide educational opportunities via web links, webinars and other
published materials. Partnered with vendors to design a financial
wellness page on our internal sites.
. Compliance - Annual FSA Discrimination Testing, Quarterly HIRD Filing,
Ensure SPD's are posted on internal sites as well as provide to third
party vendor to mail to employees.
. Schedule quarterly 401K Seminars and 1:1 Financial Sessions with T. Rowe
Price. Provide internal communications to employees' regarding date and
times of event. Work with third party vendor to post on-line sign-up
sheet.
. Excellent written and verbal communication skills with ability to
interact at all levels both internally and externally.
. Update and maintain benefit administration procedure manual.
. Enter 401(k) deferral changes into the payroll system
. Maintain accurate database of employees eligible for Tuition
Reimbursement program; Supervise employee reimbursements through Payroll.
. Conduct FSA Audit to ensure employees' are having the correct premium
amount deducted each pay period.
. Partner with 401K vendor to schedule quarterly seminars and determine how
to best communicate to employees.
. Create monthly news letter articles to educate employees about finances,
benefits, FSA accounts COBRA, etc. to be placed on internet sites.
2002 - 2006 NorthSide Hospital, Atlanta, GA
Human Resources Benefits Specialist
. Administer Health and Welfare, and FSA benefits. Coordinate and
facilitate New Hire Orientation.
. Partner with other Administrators and Broker to develop Open Enrollment
Presentation and facilitate on-site meetings at each campus.
. Direct the 529 College Plan. Manage and Educate employees on the value of
the 403B Plan
. Partner with 401K vendor to schedule quarterly seminars and determine how
to best communicate to employees and discuss their plan account.
. Enter 401(k) and 403B deferral changes into the payroll system.
. Create and maintain accurate database of employees eligible for Tuition
Reimbursement program; Supervise employee reimbursements through Accounts
Payable.
. Lead person to administer all employee leave programs including short-
term disability, long-term disability, military leave, ADA, and personal
leaves. Maintain appropriate communications with employee and manager
pertaining to leave duration, extensions, anticipated returns and
expiration of protected leave. Process Payroll as it pertains to
employees out on leave of absence.
. Responsible for day-to-day administration relative to all aspects of
leave of absence company policies as well as federal and state regulatory
leaves.
. Communicates approvals, denials, leave extensions, return to work plans
and other important information regarding the leave to the employee and
manager.
. Processes all leaves within the specific timeframes outlined within
policies and procedures. Maintain close partnerships with Legal, Employee
Relations, Benefits, Payroll, HRIS/Records and business operations in the
administration of leave.
. Coordinate with LTD/STD vendors to ensure proper documentation is
received.
. Ensures exceptional customer experience by responding timely and
accurately to leave related requests.
. Provides guidance, assess risk, resolve issues, and escalate as
appropriate for employees, managers, and HR.
. Creates and maintains leave of absence files, paper and system records to
ensure accurate and timely information/documentation.
. Assists in the creation and execution of training for employees,
managers, & HR team members.
. Conduct FSA Audit to ensure employees' are having the correct premium
amount is being deducted each pay period.
. Excellent written and verbal communication skills with ability to
interact at all levels both internally and externally.
. Process Vision File and submit to Eye Med each pay period.
. Generate new hire employee benefit eligibility letters within 45 days
from confirmed hire date
. Monitor and process all pharmacy exception requests purchased in
emergency situations or after hours.
. Process new hire, qualified life events changes for Payroll deductions.
. Meet with employees to educate and answer questions as it relates to
their benefits.
2000 - 2002 Oracle Corporation, Atlanta, GA
Contract Renewal Representative II
. Maintain yearly quota of 15million dollars and accurately forecast
business targets for respective territory. Enter and maintain customer
level data information within in OKS
. Negotiate complex support contracts. Identify, manage, and resolve
customer questions and concerns
. Manage annual support renewals and sell support services within assigned
territory to install base Oracle customers. Served as focal contact for
support services related issues
. Qualify prospects for premium support services and coordinated with
license sales group
1989 - 2002 Ceridian Employer Services (Various Roles), Atlanta, GA
Education:
Georgia State University; Atlanta, Georgia - Criminal Justice
Sinclair College; Dayton, Ohio - Law Enforcement
References:
Furnished Upon Request
Contact this candidate