Customer Service Sales

Lauren Elise Rogers

**** ******* **** 731-***-****

Hermitage, TN 37076 *************@*****.***

D E D I C AT I O N L E A D E R S H I P R E S U LT S

Highly motivated and results-driven professional with 10+ years of broad based experience encompassing property

management, marketing, event planning, sales proficiency, recreation management and providing exceptional client service.

Strong communication skills, able to develop positive professional relationships with clients, vendors and co-workers.

Reliable self-starter and team player; Proven ability to consistently produce quality work, succeed in fast-paced

environments and efficiently manage multiple tasks. Seeking to utilize my experience and exceptional work ethic in an

organization that values dedication and results.

STRENGTHS & EXPERTISE

Exceptional Client Service Exceptional Communication Office Management

Property Management Marketing & Promotions Fostering Relationships

Organization & Planning Strategic Selling Techniques Keen Attention to Detail

PROFESSIONAL E XPERIENCE

Self-Employed (Part-time)

Real Estate/Farm Co-owner/Investor, Lone Oak, KY and Martin, TN 2009 - Present

Participate in key decisions regarding the effective management of properties, including renovations and repairs.

Foster and maintain a professional and productive relationship with maintenance manager and farmer.

Key Achievement: Re-designed and updated an older property in Lone Oak, KY; personally performed cosmetic work to

increase value in preparation for rental purposes and future sale.

Sales

Blue Ribbon Foods, Nashville, TN June 25, 2014 - current

Phone and in house sales of all natural, non-hormone meats, vegetables, and desserts

Medical Office Coordinator/Human Resources

Precision Healthcare, Nashville, TN July 29, 2013 - January 28, 2014

Multi-line phone and communication management for the Precision Nashville, Columbia, Murfreesboro, and Cool

Springs offices (also occasionally handling our Memphis and Knoxville offices calls and issues).

Responsible for all offices supply orders and requests, processing credit cards transactions and organizing those reports,

patient problem solving, administrative assistance, and human resources tasks.

Front desk management: schedule and check in patients, obtain insurance information, make patient charts, provide

support to outside MD offices regarding mutual or referred patients, send and receive mail, emails, coordination of

office events, and point of contact for vendors.

Marketing and Event Specialist/ Wealth Management and Insurance Coordinator

M. Dean Owen, CPA and Investment Firm, Paducah, KY June 2010 – February 2011

Oversaw all marketing tasks, including telemarketing, US mail and email marketing, planning, facilitating client and

military events, graphic design of invitations, training, customer retention and client deliverables.

Served as a backup to Office Manager, including answering phones, greeting patrons, scheduling meetings, organization,

and administrative assistance.

Facilitated tax training, finance training and client meetings; responded to client inquiries and promptly resolved

problems that arose.

Set up client accounts, including advisory, 401(K), insurance and Simple IRA documentation.

Key Achievement: Hired in a part-time capacity and was quickly promoted to full-time.

Creative Services Specialist

Midwest-CBK, Union City, TN November 2009 – February 2010 (Temporary position)

Assisted with development of home decor catalog, including data entry, proofing and index production, ensuring keen

attention to detail.

Lauren Elise Rogers - PAGE 2

Developed creative marketing, advertising and design solutions.

Lead Leasing and Marketing Consultant

Mountain View Apartment Homes, Knoxville TN April 2008 - May 2009

Quarry Trail Apartments, Knoxville TN October 2007 - February 2008 (Temporary)

Handled leasing, marketing, and overall management; assisted with office operations and interior decoration; developed

resident retention activities and events.

Performed general office errands, processed rent checks, handled bank deposits and petty cash.

Performed office opening and closing procedures, faxing, filing and office organization.

Provided exceptional customer service and used creative problem solving to resolve a broad range of issues.

Handled resident letters, fliers, and notifications.

Key Achievements: Nominated for Leasing Consultant of the year in 2008 and won Leasing Employee of the Month out of

200+ consultants in December 2008 and January 2009.

Assistant Manager

The Pub, Martin TN May 2005 - September 2006; May 2007 - July 2007

Provided exceptional customer service, sales and up selling.

Maintained age and member regulations, managed/trained employees and managed inventory.

Opened and closed the facility, provided general maintenance, oversaw cash register and made bank deposits.

Key Achievement: Completed high-level responsibilities in the manager's absence.

Bartender/Customer Service Professional

The American Legion, Martin TN September 2006 - May 2007

Opera House Restaurant, Martin TN April - September 2006

Milan Country Club, Milan TN July - December 2005

Provided exceptional client service, sales and up selling.

Maintained age and member regulations, counted/recorded nightly earnings and managed inventory.

Opened and closed facilities and worked special events.

Recreation Supervisor, Elam Center, Field house, and Fitness Center, March 2003 - December 2004

Recreation Check, Lifeguard, Office Assistant, April 2000 - December 2004

Campus Recreation, University of Tennessee, Martin, TN April 2000 - December 2004

Supervised assigned building/employees/intramural and athletic activities; opened and closed recreation buildings.

Participated in special events for students and community; regularly attended intramural, safety, and first aid workshops.

Oversaw sports/athletic equipment, wrote receipts and handled fees.

Answered phones, patron questions and provided access control.

Performed data entry for intramural statistics and office support.

Protected the lives of patrons and performed first aid; Maintained required certifications in CPR, AED, water safety and

first aid.

Key Achievements: Promoted to Recreation Supervisor in 2003. Successfully handled ad sales seasonally for Campus

Recreation handbook; appeared on the cover of the Campus Recreation handbook 2004.

EDUCATION & ACADEMIC ASSOCIATIONS

BACHELOR OF SCIENCE, Business Administration: Concentration in Marketing, (3.8 Major GPA), 2004

University of Tennessee at Martin, TN

Pi Sigma Epsilon Marketing Fraternity Alumnae; Intramural Officer for Alpha Delta Pi, 2003 – 2004: 1st in Intramurals;

Alpha Delta Pi Alumnae

TN life insurance certificate/class completion, 20 hrs. Kaplan Financial Education, Nashville, TN

T ECHNICAL PROFICIENCIES

Microsoft Office: Word, Excel, PowerPoint, and Publisher; Macintosh, AMSI-Property management program, AS400 (CBK),

Photoshop, Picture Manager, HDV Link (D. Owen), Proficient in typing and thorough knowledge of social media. CPR+

(Precision Infusion).

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