Customer Service Representative

Aqila Jameel, MS HRM.

HR professional, Seeking employment opportunity in HR

***********@*****.***

Experience

Human Resource Generalist Intern at Escalate

May 2014 - Present (3 months)

Seek out professionals with the right combination of experience, education and skill to fill a particular

position.

Publicize openings by posting them in appropriate outlets and work toward developing a pool of qualified

individuals.

Manage all stages of hiring process, including screening applicants and interviewing potential hires, followed

by making recommendations, writing offer letters and negotiating contracts.

Manage onboarding of new employees.

Work with hiring managers and interview teams to ensure job requirements and expectations are clearly

understood and candidates are assessed against appropriate criteria.

Partner with career services and campus representatives.

Other HR related duties as assigned by the Human Resources Manager.

Office Manager at H&R Block

December 2011 - April 2013 (1 year 5 months)

Recruited, hired, trained and supervised up to 15 Tax Professionals and Client Service Professionals.

Maintained office scheduling and lead staff meetings for effective communication.

Ensured Policy and Procedure compliance in the office

Recognized associates for outstanding client-focused contributions.

Developed and executed action plans to recruit clients, meet client satisfaction levels and consistently met

targets.

Monitored and tracked the office’s performance relative to its targets.

Managed the tax office facilities and maintained necessary supply and inventory levels

Conducted season end performance reviews for the staff

Tax Preparer at H&R Block

December 2011 - April 2013 (1 year 5 months)

Computed taxes owed by following tax code and prepared simple to complex tax returns for individuals and

small businesses using electronic filing software.

Uncovered potential deductions and credits and advised against potential tax liabilities.

Ensured clients do not pay unnecessary taxes.

Reviewed financial records such as income statements and documentation of expenditures and interviewed

clients to get a thorough picture of financial situation.

Resolved customer complaints.

Recommend additional products and services.

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Customer Service Professional at 311 NYC helpline

September 2009 - June 2010 (10 months)

Received and directed calls as 311 helpline operator

Assisted callers with their non-emergency issues by accessing relative information in provided database

system

Customer Service Representative Manager at HSBC Bank USA.

2003 - 2004 (1 year)

Supervised and assisted a team of 10 Customer Service Representatives

Replenished and settled ATM machines; created and provided reports

Ordered, handled and validated money shipments over $600,000.00 for branch

Data Coordinator at Price Water House Coopers LLP Via Onsite Sourcing (Temp Position)

2003 - 2003 (less than a year)

• Analyzed and coded documents in Concordance

• Responsible for the quality control and assurance of projects

Litigation Support Specialist at D Litigation Support Services Inc (Temp Position)

2003 - 2003 (less than a year)

• Entered and updated company’s database with clients’ information

• Documented, filed and maintained all clients’ database folders

• Scanned and coded documents using Ipro

• Assisted manager in keeping track of projects by updating database on a daily basis

• Evaluated progress of projects and analyzed adherence to coding guidelines

• Responsible for generating various reports from clients’ information and saving it to database

• Responsible for the data entry and quality control of the projects.

Data Coordinator at Lowenstein & Sandlers, LLP (Temp position)

2003 - 2003 (less than a year)

• Analyzed and coded documents in Lotus Notes

• Responsible for quality control and assurance of projects

Customer Service Representative/Assistant to CSR Manager at The Bank Of New York

1999 - 2003 (4 years)

Motivated and assisted a team of 10 tellers

Processed foreign wire transfers and collections as well as preparing foreign drafts

Replenished and settled ATM machines; created and provided end of day reports

Opened, maintained and closed accounts for safe deposit boxes

Ordered, handled and validated money shipments over $300,000.00 for branch

Courses

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Master of Science (M.S.), Human Resource

Management

LIU Brooklyn

Huamn Resource Management

Occupational safety and Health (OSHA)

Employee Training and Development

Organizational Behavior

Compensation and Benefits

Managerial Communication

Employment Law

Work, People and Productivity

Industrial Relations

Fundamentals of Management Info System

Case Studies In Human Resource Management

Management Seminar

Organizations

SHRM

December 2011 to Present

Languages

English

Urdu

Skills & Expertise

Recruiting

Accounting

Tax Preparation

Training

Interviews

Human Resources

Microsoft Office

Customer Service

Sales

Tax prep certification from H&R Block

Team Leadership

Coaching

Data Entry

Customer Satisfaction

Teamwork

Team Building

Analysis

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Strategic Planning

Research

Team Management

Education

LIU Brooklyn

Master of Science (M.S.), Human Resource Management, 2011 - 2014

City University of New York

Bachelor of Science (BS), Business, Management and Finance, 2005 - 2008

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Aqila Jameel, MS HRM.

HR professional, Seeking employment opportunity in HR

***********@*****.***

Contact Aqila Jameel, on LinkedIn

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Contact this candidate