Sales Manager

Steve Covello

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***** ** ***** **, *********, WA 98296 425-***-**** *****@************.***

PROFESSIONAL SUMMARY

Sales and Account Management ~ Business Development ~ Relationship Building

Engaging sales/account management and business development professional acknowledged for 20 years of impact in

organizational leadership, strategic business direction, relationship building, key client liaison/executive interface,

process establishment and personnel management. Breadth and depth of experience across diverse industries informs

the broad perspective needed to drive results. Hallmark of sales experience is an ability to consistently exceed

objectives and adapt to adversity, regardless of challenging economic conditions and an increasingly competitive

landscape. Equal success in management or individual contributor roles. Frequently entrusted to cultivate or salvage

an organization’s highest profile relationships.

• Sales energy and enthusiasm: A “uniter” who brings calming energy to potentially volatile situations. Reputation

as a consummate professional who “sells without having to sell”. Has excelled in every directly or peripherally-

related sales role, from loan officer and financial advisor to territory and supply chain manager.

• Focused leader; gets results: Strong work ethic evidenced by a consistent record of exceeding production goals

across industries. Adjusted to emerging economic challenges 2007-2008 by growing B2B relationships; brokering

development/finance deals and establishing exclusive agreements yielding $10MM+ results.

• Relationship building: Team player and cross-organizational collaborator. A skilled communicator who gears

messaging per the audience. Strong experience working for and with Fortune 500 firms. Truly enjoys the social

aspects of sales engagements building relationships with colleagues and clients to engender win/win scenarios.

Experience mentoring and training employees.

AREAS OF KNOWLEDGE OR EXPERTISE

Consultative Sales Engagements Strategic Leadership and Direction Tracking/Managing Sales Metrics

Leading Sales and Revenue Growth Building Professional Relationships Expanding Strategic Partnerships

Supply Chain Management/Logistics Cross-Departmental Collaboration Merchandising and Point-of-Sale

Communications/Thought Leadership Negotiating Contractual Agreements Transition/Change Management

QUALIFICATIONS HIGHLIGHTS

• Recruited to the Supply Chain/Territory Account Management position with CHEP (Commonwealth Handling

Equipment Pool), ameliorating previously strained relationships with some of the firm’s key accounts.

Interfaced with non-participating distributors through site and phone visits across Washington, Alaska and

Northern Idaho. Visited or contacted a minimum of 72 distributer locations per week. Tactfully educated

accounts on CHEP ownership rights. Negotiated the return of CHEP assets, achieving 120% return rate (able

to recover significant number of previously non-reported assets). Completed daily tracking reports, expense

reports and sales lead documentation.

• Collaborated with management to conceive of and implement sound wholesale Receiving and supply chain

logistics strategies in a supply chain/warehouse position with Costco. Recognized as SME on pallet

management, safety and accuracy issues. Implemented improvements to the visual/color coding and radio

frequency (RF) systems used to track and manage boards from multiple vendors. Strategically tracked weekly

sales metrics and applied merchandising/POS tactics to reposition products for enhanced consumer profile.

Steve Covello, Page 2

QUALIFICATIONS HIGHLIGHTS C ONTINUED

• With CSG Openline, as a TelePartner Account Manager, managed the Microsoft Small Business Specialty

Community Partners within the MS Partner channel for this preferred MS Account Support vendor.

Responsible for issues resolution, account retention and attraction of new contractual software agreements.

Cultivated impactful relationships with some of the software giant’s highest profile accounts, including Dell,

Apple and Intelius.

• Throughout a five year career as a Loan Officer and Financial Advisor with Wall Street Mortgage, Liberty

Financial Group and First Horizon Home Loans, offered a consultative, solutions-driven resource to both

individual/consumer and corporate/commercial clients. Worked with prospective home buyers to secure

financing through loan products, building a loyal clientele. Through professional affiliations built relationships

with builders and developers to expand to the commercial side, inking exclusive agreements with planned

communities as Lender-of-Choice. Adapted to the economic crisis of 2007-2008 by transitioning to

alternative finance, bringing developers and corporate investors together to land agreements with a 100%

close rate, including a $10MM mall investment.

• Original Costco experience included Receiving Department Manager position, attained after progressing

through numerous positions of increased responsibility. Average weekly gross revenues under purview

topped $3.5MM. Managed vendor relationships and resolved escalated customer issues. Supervised a staff of

six. Implemented new Best Practices and SOPs. Oversaw stock placement and directed supply chain

management strategies in the setup of two new 152,000 square-foot buildings. Trained Forklift staff to attain

99% safety levels under stressful and challenging conditions.

PROFESSIONAL CHRONOLOGY

SUPPLY CHAIN/TERRITORY ACCOUNT MANAGER

CHEP, Seattle, Washington (2012-Present)

SUPPLY CHAIN/FORKLIFT OPERATOR

Costco, Lynnwood, Washington (2008-2012)

TELEPARTNER ACCOUNT MANAGER

CSG Openline, Redmond, Washington (2008-2009)

LOAN OFFICER AND FINANCIAL ADVISOR

Wall Street Mortgage, Seattle, Washington (2007-2008)

LOAN OFFICER AND FINANCIAL ADVISOR

Liberty Financial Group, Bellevue & Lynnwood, Washington (2005-2007)

LOAN OFFICER AND FINANCIAL ADVISOR

First Horizon Home Loans, Lynnwood, Washington (2003-2004)

PRIOR: RECEIVING DEPARTMENT MANAGER; FORKLIFT DRIVER/COSTCO, KIRKLAND, WASHINGTON (1992-2003)

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Political Science

Western Washington University, Bellingham, Washington

Associate of Arts

Everett Community College, Everett, Washington

Mykut Real Estate School Appraisal School of Washington

Professional references available on request.

Contact this candidate