Sales Manager

catrice allen

**** ******** ****, ** ***** Phone: 562-***-**** **********@*****.***

Credit & Collections Manager

Credit and collections specialist with over 25 years experience in a wide range of industries including fitness, healthcare, communications,

fitness, electronics and technology. Negotiated payments and resolved invalid deductions and discounts from major big box retailers

including Wal Mart, Costco, Amazon.com, Ralphs, Albertson’s and Von’s. Thorough knowledge of all phases of credit and collections from

processing credit applications and analyzing financial statements to legal procedures. Experience with big box stores and small,

independent retailers. Expert in chargeback and deduction management. Ability to deal with both internal and external customers

diplomatically.

Professional Experience

Performance Healths Systems (FORMERLY Power plate north america) – irvine, Ca 2010 to Present

Credit Manager

Key Results:

Created and implemented credit policy

Reduced and maintained DSO at 40 45 days during reorganization

Lead state tax audit with zero liability outcome

Set up and filed company sales tax returns

Negotiated DNBi contract at 50% rate reduction

Reconciled and collected $120k aged over 180 days from major online retailer

Built and maintained strong relationships with customers

Bad debt under $10k; sales growth

Managed Latin American and Canadian receivables

Trained sales and office staff on IFS ERP suite

Established membership in industry credit group to monitor competitor and supplier credit and legal issues with new and existing

customers

Advised and assisted new management in integrating and consolidation of business processes

Primary Duties

Monitor accounts receivables balance daily and implement collection plans to secure payment on pending and past due balances.

Analyze credit worthiness and determine credit limit of new and existing accounts using Dun & Bradstreet reports, financial statements

and industry trade reports. Review and approve vendor agreements and consult with corporate attorney. Reconcile customer

accounts. Interface with sales staff and management regarding credit and collections. Monitor daily orders that require credit approval.

Prepare and distribute weekly Aging Report Analysis, cash forecast and bank borrowing report to CFO and Accounting Management.

Post journal entries for credit card payments. Monitor daily deposits from customers to corporate lockbox. Recommend specific

accounts for collection action and monitor agency progress. Manage relationship with corporate attorneys and commercial collection

agency. File small claims for delinquent accounts below $5000.00. Assist and educate staff on proper accounting procedures and

skills utilizing IFS and other accounting systems. Ensure changes in legal and government credit regulations into credit practices.

Protect company assets while maintaining customer relationships.

2009 to 2010

Star Trac Irvine, ca

Credit Specialist

Key Results:

Successfully managed over 200 credit accounts using Get Paid Collections Software

Negotiated payment from service providers

Established and maintained close working relationship with sales personnel

Significantly reduced DSO

Assisted with staff training in conversion from Syspro to Oracle

Primary Duties

Credit review of new and existing customers to determine credit terms and/or limits up to $75K. Prepare and distribute weekly Cash

Forecast and Accounts Receivables Analysis to Credit Manager. Perform collection calls, emails, research short payments, and invalid

deductions/discounts. Recommend accounts for legal and/or collections. Interact with various departments regarding credit/collection

issues. Approve/Deny orders for shipping. Weekly meetings with accounts payables and service manager regarding service provider

accounts.

Zeacom– irvine, ca 2006 to 2007

Credit Controller

Key Results:

Created and implemented written credit policy

Reduced DSO from 120 days to 40 days

Primary Duties

Create and manage customer credit files. Review credit applications and/or financials to determine credit terms and limits. Collection

calls and emails. Prepare monthly Accounts Receivables Analysis Report for President and CFO. Prepare weekly Cash Forecast

Report. Monitor deposits from customers to corporate lockbox. Interface with sales staff regarding credit/collection issues. Negotiate

payment and resolve billing disputes. Account reconciliation. Distribute monthly statements.

Reese enterprises– Brea, ca 2003 2006

Credit Manager

Key Results:

Reduced DSO to 35 days

Reconciled government accounts

Reduced outside collection accounts

Primary Duties

Supervise credit department staff. Analyze credit worthiness of open accounts and set credit terms/limits for new and existing account.

Execute established operational goals for credit department. Interact with multiple departments while focusing on collections and

minimizing bad debt. Research and resolve charge backs and unauthorized discounts. Interface with outside commercial collection

agency and corporate attorneys. Small claims processing for collection accounts under $5k and enforcement of judgment, including

lien process. Weekly meeting with sales management and staff. Prepare aging analysis and cash forecast reports for CFO and

President. Approve/deny orders for shipment. Pull and interpret consumer and/or commercial credit reports and financial statements.

Set department goals and ensure that all policies are within legal guidelines. Protect company assets while working with sales team to

maintain customer relationships. Represent company in industry credit group.

HIDDEN VILLA RANCH– FULLERTON, ca 1997 2002

Credit Manager

Key Results:

Lead successful project to collect on bad debt aged 3+ years

Reduced DSO to 40 days

Successfully negotiated payment for unauthorized discounts and deductions from major grocers (Ralphs, Albertsons, Vons and Wal

Mart) and independent markets.

98% success rate in small claims

Primary Duties

Supervise team credit staff. Analyze credit worthiness of open accounts and set credit terms/limits for new and existing account.

Execute established operational goals for credit department. Interact with multiple departments while focusing on collections and

minimizing bad debt. Research and resolve charge backs and unauthorized discounts. Interface with outside commercial collection

agency and corporate attorneys. Small claims processing for collection accounts under $5k and enforcement of judgment, including

lien process. Weekly meeting with sales management and staff. Prepare aging analysis and cash forecast reports for CFO and

President. Approve/deny orders for shipment. Pull and interpret consumer and/or commercial credit reports and financial statements.

Set department goals and ensure that all policies are within legal guidelines. Protect company assets.

Education

Bachelor of Science 2004

Skills

Intermediate Microsoft Excel and Word (Spreadsheets), Oracle, IFS and Syspro ERP Systems

Professional Memberships

Credit Managers Association of California

Forius International Credit Group

Contact this candidate