Customer Service Sales

Summary of Qualifications

Offering team leadership skills combined with proven success in driving

revenue growth and profitability

Accomplished and dedicated management professional, with a career

reflecting high-quality performance in boosting organizational

profitability and performance. Notable success building rapport, analyzing

customer needs and overcoming challenging obstacles. Consistently exceed

challenging sales objectives and contribute to business growth and revenue

generation. Well-regarded problem-solving skills; demonstrated proactive

mind-set, resulting in better communication, higher productivity and fewer

problems. Demonstrated success in developing, leading, supporting and

mentoring high-performance teams toward achieving operational goals.

Dynamic leader with expertise in short and long term strategic planning,

operations planning, performance improvement and execution. Additional core

competencies include:

Staff Development and Leadership Operations Management, Planning and

Strategic Planning and Implementation Execution

Client Acquisition/Relations/Retention Process Improvement/Implementation

Sales and Marketing Campaign Development Competitive Marketing Positioning

Proficient in Microsoft Word, Excel and

PowerPoint

Professional History

DAVEL SERVICES, New York, NY 2000 to 2014

Assistant General Manager

Provided complete oversight of daily operations for high-end ground

transportation service company. Directly accountable for the development,

supervision, training and support of a staff of up to 100 employees.

- Managed the execution of customer service, sales, dispatch and

finance activities.

- Oversaw client satisfaction, relations and retention by enforcing

high standard of customer service and support.

- Created and implemented strategic marketing initiatives in order to

increase business/sales growth.

- Facilitated weekly staff meetings to identify any issues and

proactively implement effective solutions that in turn, increase

performance, productivity and quality.

- Served as Team Lead for Reservations, Dispatch, Billing and Fleet

departments; created lines of communication between all departments

to ensure optimized efficiency.

- Partnered with local 5-star hotels in NYC; communicated with Head

Concierge to market services to prospective clients and ensure

clients are receiving quality service.

- Monitored clients' travel itineraries, submitted to assigned

Chauffeur and ensured client was taken to appropriate destination in

a timely manner.

- Instructed Chauffeurs to serve as concierge during transportation to

increase satisfaction and retention rates.

- Orchestrated various high-profile events, including Macy's Parade,

Victoria's Secret Fashion Show, NBA Draft, NFL Draft, Sports

Illustrated Swimsuit Award Show and NBC Upfronts.

- Managed Roadshow bookings and transportation for multiple IPO's roll-

outs.

- Oversaw fleet of up to 52 vehicles; ensured proper maintenance,

repairs and cleaning services were completed.

- Implemented revisions to dispatch software to increase efficiency and

streamline operations.

- Responsible for a profitable Utilization vs. Billing ratio for the

company; ensured labor hours were utilized towards profit margins to

achieve significant savings.

- Provided mentoring, guidance and support for all personnel; conducted

evaluations to ensure high standard of performance and productivity

at all times, implementing additional training as required.

- Recognized as Manager of the Year in 2002, 2003, 2005 and 2006;

awards were no longer given out after 2007.

DYNAMEX, New York, NY 1989 to 2000

General Manager

Directed operations for ground deliver and messenger service; provided

supervision, mentoring, support and guidance for a team of 50 employees,

responsible for delivering packages within one hour throughout NYC.

- Monitored delivery operations to ensure timely delivery; analyzed

proof of delivery for accuracy and delivery time.

- Conducted performance evaluations; identified problem areas and

implemented additional training and support.

- Managed customer service activities; addressed all customer questions

and concerns effectively and efficiently.

- Designed and implemented process improvements to achieve increase in

efficiency, performance and productivity.

- Achieved approximately 96.7% success ration throughout tenure.

Education and Professional Development

General Studies NYU OF TECHNOLOGY, Brooklyn, NY and SUNY, Old Westbury,

NY

2 N. Portland Avenue, Brooklyn, NY 11205

347-***-**** ***********@*****.***

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