Human Resources Resource

Jennifer Monroe

*** ********** ***** ********, ** 37069 615-***-**** ***********@****.***

Human Resource Professional

A Recognized Expert in Experienced in All Aspects of HR services

Highly accomplished HR professional with more than 6 years of experience in the full lifecycle of HR process. Adept at analyzing

data to find ways to increase productivity while reducing costs. Proven track record of saving company money through innovative

hiring processes and streamlining HR processes in coordination with key stakeholders. Proficient in multiple software programs

used in HR procedures, including PeopleSoft, Oracle and ADP applications.

CORE COMPETENCIES

Recruitment Employee Onboarding Benefits Administration Program Management

FMLA/ADA/EEO/AAP Solutions Advice Cost Reduction Resource Management Leadership

Worker’s Compensation Severance Agreements Data Management Communication

Employment Verification Regulatory Compliance Document Drafting Strategic Relations

PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS

ATT/CRICKET WIRELESS, Franklin, TN 2013 – Present

Cricket is the fifth largest telecommunications company in the US, providing mobile wireless service throughout the country as a

subsidiary of Leap Wireless.

Human Resource Specialist

Responsible for collaborating with staff across North America to coordinate HR needs in various locations. Utilize FootPrints

software to generate a high volume of offer letters for employment candidates and manage the full employment cycle including

employee leave and disciplinary proceedings.

Assist employees with questions related to company policies, benefits and payroll as well as update information in Oracle, ADP

and I pay as requested by employees. Maintain all information related to employment from onboarding to termination and respond

to data requests in a prompt and professional manner. Assist in employee investigations and the implementation of training

programs.

Implemented new unemployment practices resulting in increased efficiency and cost savings by ensuring more

accurate responses to unemployment requests

Administered all I 9 files using KMS to improve timeliness of manager assignments

Drafted process documents for the HR team to incorporate all update procedures, policies and programs

Increased FootPrints turnaround by 10% through implementing a round robin approach for the Operations team to

increase cross training and the general knowledge base of the entire team

WILLIS GROUP, Nashville, TN 2013

Willis Group is a global insurance brokerage company with 17,000 employees worldwide and 6,500 employees throughout North

America.

Human Resource Advisor

Responsible for advising the North American team on all HR activities including recruitment, employee onboarding and regulatory

compliance. Coordinated field operations to ensure state specific and federal labor requirements are met. Served as a back up

Benefits Specialist when needed in addressing employee questions and concerns regarding all fringe benefits programs offered.

Processed employee bonus and sign on payments in compliance with company policies.

Also served as Head of the Severance process for the North America group where I worked with legal and HR teams to draft

agreements, process payments after the revocation period expired and track the entire severance process. Served as lead contact

person for all Worker’s Compensation claims and as the point of contact for all adjuster needs.

Successfully coordinated with Legal and Employee Relations team for 100% accuracy of Q1 charges

Improved onboarding turnaround by 40% with second review process that improved accuracy, limited legal liabilities

and decreased delays

Improved employee onboarding accuracy by implementing procedure adjustments to Equifax and Oracle

Trained the Mumbai team in the new JobScience software system to improve accuracy and efficiency

Created an average cost savings of $1,600 a month by eliminating overnight delivery of onboarding documents

CITY OF FRANKLIN, Franklin, TN 2011 – 2012

Provided HR services for this suburb of Nashville and seat of Williamson County.

Human Resource Technician

Served as both a human resources technician and purchasing agent for the department. Responsible for coordinating recruitment

interviews for open positions with department heads and checking references for all new hires. Completed incoming employment

verifications from requesting companies and organizations. Responsible for answering all incoming phone calls, distributing

incoming mail, filing all necessary documents and scanning them into the city database. Assisted with Worker’s Compensation

and Benefits questions as needed. Conducted employment testing for Law Enforcement and other Emergency Service providers

as required under city guidelines.

Created an average cost saving of $125 per file by implementing an electronic filing process for employee

documentation that eliminated the need for paper filings

Created a digital database using city’s OnBase program to replace paper system which improved turnaround time

on information requests and increased accuracy of documentation

Improved EEO and AAP compliance by using Taleo for applicant tracking, job posting and requisition approval

Increased job posting exposure to improve applicant diversity with strategic networking and negotiation of pricing

agreements with outside advertisers

MARION COUNTY SCHOOL BOARD, Ocala, FL 2008 2011

Provided HR services for the School Board’s 6,500 employees.

Human Resource Account Clerk

Assisted in managing employee records using the AS400 system and handled employee requests as needed. Worked with senior

management to create HR policy and procedural manuals for more streamlined and standardized process. Developed orientation,

enrollment and insurance programs to improve onboarding and annual enrollment in benefit programs. Assisted with the

management of leave of absence programs and personnel records, administered benefit enrollment, developed databases for

group benefits programs and handled basic HR workplace issues.

Saved the school district $2,300 in overpaid premium fees by creating a file audit process for all benefit filings

Re developed and re structured the Emergency Manual in coordination with the Risk Manager to include updates and

maps for quick access in case of emergency.

Freed up vital office space by reducing files kept in the office through comprehensive auditing and use of contracted

offsite storage

Organized and designed tools used by the annual benefit fair through coordination with insurance providers and

representatives

ADDITIONAL WORK EXPERIENCE

Vault Teller, Wachovia Bank, Ocala, FL, 2007 – 2008

Agent Assistant, Nation Group Insurance, Ocala, FL, 2006 – 2007

Communications Officer, Ocala Police Department, Ocala, FL, 2006

EDUCATION

Master of Business Administration, Human Resources, Bethel University, expected in 2015

Bachelor of Science, Social Science, Florida State University, 2011

Professional Human Resources (PHR), HR Certification Institute, 2014

Six Sigma White Belt, Aveta Business Institute, 2014

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