Customer Service Manager

MARJORY GILBERT

** ********* ******, **********, *** Jersey 07882 T: 908-***-**** Email: **************@*******.***

■ EXEMPLARY CURRICULUM MANAGEMENT. Advanced management of a large & complex academic school.

■ MS OFFICE, PHOTOSHOP and POWERPOINT. Languages: C++, Fortran, Basic, Cobol, Lotus, and Pascal.

OBJECTIVE: To work as Director.

Demonstrated leadership and motivational skills for team-building. Computer literate. Superb photography.

Exceptional presentation and communication skills with an intermediate comprehension of Spanish.

Acumen for maximizing Diversity, Internationalism and Multiculturalism. Resourceful advance work.

Built enduring relationships with key stakeholders to insure their investment and reached for future stakeholders.

Commitment to consistently high quality, detailed work with the highest level of professionalism with gravitas.

Brainstormed with Principals a superior project management towards compliance, progress and effectiveness.

Excellent judgment in shaping policies with exceptional listening skills. Exceptional client management skills.

Record of setting and achieving ambitious goals. Data-driven decisions towards innovative solutions.

Integrity of delegation by example to empower the team with superior service efficacy.

Identified future business needs for best strategies. Acumen for superior financial management aligned to priorities.

Strong retail background with a good understanding of the fashion industry.

LEADING CHANGE: RESULTS DRIVEN: FUNDAMENTALS:

1. Creativity & Innovation 1. Accountability 1. Interpersonal Skills

2. External Awareness 2. Customer Service 2. Oral Communication

3. Flexibility 3. Decisiveness 3. Integrity and Honesty

4. Resilience 4. Entrepreneurship 4. Written Communication

5. Strategic Thinker 5. Problem Solving 5. Continual Learning

6. Vision 6. Technical Credibility 6. Public Service Motivation

LEADING PEOPLE: BUILDING COALITIONS:

BUSINESS ACUMEN:

1. Conflict Management 1. Partnering

1. Financial Management

2. Diversity 2. Political Savvy

2. Human Capital Management

3. Developing Others 3. Influencing and Negotiating

3. Technical Management

4. Team Building 4. Goal Setting & Assessment

EDUCATION:

■College High School, Montclair State University. Entrance by exam, taught by University.

■ Arcadia University, BFA in Liberal Arts, Psychology minor, DEAN’S LIST.

■ WCCC- Computers, AT &T Data Communications, and Economics.

NJCVA, CURRICULUM DESIGNER / MANAGER & TEACHER, Summit, NJ, January 1984- May 1991

Manager for New Innovative Fine Arts Program of a major exhibition showplace: Partners in Art &

introduced 270 global-themed courses that increased student enrollment from a brochure to a catalogue.

Total responsibility for shaping educational policy. Exemplary teacher focused on showcasing student’s

talent. Management of exhibits, artist’s symposiums, Parent’s Day & fundraisers. Served as primary

spokesperson for Parents Programs. Managed local news media coverage with final say on all printed

advertisements. Trained, delegated to and managed new staff. Served on The Accreditation Committee

with gravitas with Trustees, Executive Director, staff, and teachers. Memorable EVENT DESIGNER for

luminaries like David Hockney, Red Grooms, Frank Stella and George Segal. Supervised state of the art

photography lab, printmaking labs, kilns, and audio-visual equipment. Program funded by grants from

The Geraldine R. Dodge Foundation, the N.J. Council on the Arts, and Prudential.

■ FIRST-CLASS EVENTS DESIGNER –arranged for clients requiring complex coordination and protocol.

■ EXCEPTIONAL SALES REPRESENTATIVE, PROPERTY MANAGER AND LEASING AGENT.

ARA Food Services, HOSPITALITY & RESTAURANT MANAGER, Arcadia University, Glenside, Pa.

Maximized kitchen operations, world-class customer service, articulated market strategy for superior

menu development, team building, forecasting meal counts, vendor sourcing & negotiations, food safety,

sanitation, policies & documentation. Proactive resolution of performance issues and timely resolution of

emergencies. Perseverance to effectuate change and manage multiple tasks in a fast-paced University

setting. Provided with gravitas memorable events for an International, intellectual and well-traveled

faculty and clientele. Planned Parents Weekend with enchantment.

Civil War Private Estate, PROPERTY MANAGER, Lebanon Township, NJ, August 2006- 2008

Managed a 15-acre Estate.

Museum of Modern Art Design Store, JEWELRY SALES, New York, NY, October 2006- January 2007

Specialized in sale of fine jewelry, artist’s signature pieces, and benefactor-level memberships.

Marshall’s, Receiving & Training SUPERVISOR, Hackettstown, NJ, January 2000- March 2001 Ability to

build on preference from existing customers to build new customer segments. Managed staff, shipments,

inventory, price-point levels, stock storage and transport. Timely resolution of emergencies. Designed

store displays in accordance with corporate specifications. Trained staff under the EOE Program.

Secure Storage, OFFICE & PROPERTY MANAGER, Washington, NJ, January 1998- April 2001 My

enhanced market strategy, promotion of sales and control of the operation led to the successful sale of the

business. Enhanced superior customer service and set new standards for contract negotiation that led to

300% increase in customer base in a 3M business. Developed a standard business procedure training

manual. Maximized strong client & vendor relationships with the utmost discretion and confidentiality.

Meticulous financial administration communicated with field offices. Reliable storm watches and

emergency procedures with insurance claims. Supervised staff and calibrated for a 24 hour security system

with a 10 pt access control system for an absentee CEO and policeman. Enhanced the successful transfer

of the business with a whole new set of financial software.

RECORD OF ACHIEVEMENT IN EXTRACURRICULAR ACTIVITIES integrating intellectual with social.

■ Flower design for SAKS FIFTH AVENUE.

■ Sold the kitchen design for a FRANK LLOYD WRIGHT HOUSE.

■ Interior design for a JUNIOR LEAGUE MANSION.

■ Government, Community and Public Relations: Event planning for 50 RESTAURANT’S GALA CHARITY BALL

on the Pier in Philadelphia for The Mayor and Government officials.

■ Design for the Egyptian Collection of the University Museum of the University of Pennsylvania.

■ Workshops for THE TEEN ARTS FESTIVALS at Rutgers Medical School.

■ Art Director for Camp Anglewood. Managed Parents Weekends.

■ 2005 Spokeswoman for the 30th College High School Reunion.

INTERESTS:

■ Met the Queen of England.

■ Summarized The Medical School Entrance Exam and the Stockbroker Exam.

■ Lipizzaner lessons

■ Standardbred Broodmare Auctions.

■ 2009-10 Ambassador of Awards for US Equestrian Team Dressage Festival of Champions.

■ National Archery Association

■ Photography, Printmaking & Painting our National Parks.

Brodsky Center for Innovative Editions

33 Livingston Avenue

New Brunswick, NJ 08901

732-***-**** ext 838

*****@***.*******.***

To Whom It May Concern:

This is a letter of recommendation for Marjory Gilbert. Marjory was an outstanding student of mine at Beaver

College (now Arcadia University). I have followed her career since leaving college, and I can give her a strong

recommendation for a managerial position.

Marjory has been in charge of a distinguished large educational program at The New Jersey Center for Visual

Arts. She has also been involved in the retail business and in the corporate world. Her broad experience has given

her skills in managing people and complex projects.

While her background is in the visual arts, her creative and organizational energies are such that they are

transferable to other fields. I would be happy to speak further about Marjory if needed.

Sincerely Yours,

Judith Brodsky

To Whom It May Concern:

As College Professor at Arcadia University and as Executive Director at the New Jersey Center for Visual Arts, I

am delighted to recommend to you a stellar student at Arcadia University and a stellar member of NJCVA’s

teaching staff. Marjory came to Arcadia University to achieve a BFA in Printmaking.

Marjory is bright, energetic, compassionate, and well-rounded. Her grades were consistently above average and

she actively participated in a diverse assortment of extracurricular activities and community volunteerism. With her

teaching, Marjory is charismatic, displaying a zest for life and grace under pressure. She has a special gift to

inspire. Her work was a major social factor in our school’s success. Marjory displayed an infectious zeal during her

seven years of teaching at NJCVA and was very popular with the public. Marjory is well prepared for the interplay

of a Director’s job.

It is clear to me that Marjory is an exceptional candidate- one who would greatly contribute to your program.

I wholeheartedly recommend her and wish her the best in all future endeavors. Marjory is bright and garners my

unequivocal recommendation to meet your challenge.

Sincerely,

Ann Williams

Executive Director NJCVA/ 68 Elm Street, Summit, NJ 07901/ 908-***-****/ ****@***********.***

Dear Sirs:

I am writing this letter of support on behalf of Marjory Gilbert. I have known Marjory for several years. Marjory is

reliable, energetic, organized, creative and outgoing. Marjory has a strong sense of responsibility and takes her

work very seriously. I am sure that she will make an excellent contribution to your program. Since she comes from

a family of physicians, she understands the importance and significance of the residency and medical student

training programs. I would strongly recommend Marjory for the position. If you have any questions, please feel

free to contact me directly.

Catherine A. Mazzola, MD

Director, Pediatric Neurosurgery/ Franklin Lakes, NJ

Phone: 973-***-****

*.*******@*********************.***

June Brody

Director of The US Dressage Team-Festival of Champions

Stone Horse Farm

35 Sutton Rd,

Lebanon, NJ

******@***.*** / 570-***-****

Dear Human Resources,

My name is Marjory Gilbert and I am writing to thank you for the honor of being considered for

your company’s position. I believe that my optimism and drive for excellence ensure enhancement of

your company’s world-class image. My expertise with client relations will secure smart innovative

growth and sustainability of your company’s distinguished signature. I wish to pursue the position with

exuberant engagement displaying the shimmering facets of your company’s vitality. The position’s

ultimate goal is to maximize the brilliance of the future of your company.

I believe I am your company’s ideal candidate for the position. I am a seasoned teacher with

exceptional strength in curriculum development and client relations. With my education at Arcadia

University I became an innovative museum educator and superior event planner at NJCVA, a leading

educational and exhibition showplace, where I had the privilege and pleasure of working with Ms. Ann

Williams. With my thoughtful leadership at NJCVA I played a pivotal role embarking on the debut of

an Art Program bringing attendance from a brochure to a catalogue due to my research of The

Metropolitan Museum of Art’s Program. I optimized the launching of strategic initiatives with

organizational agility while preserving NJCVA’s distinguished history. I bring to the table an

impressive background where I enlivened NJCVA with superior event planning, world-class curriculum

design and was a major contributor to The Committee for Accreditation.

The transformative power of the greatness of your company celebrates and empowers people to

strive for excellence. The position’s goal is to embrace and preserve the requisite quality and value of

your company’s distinguished history while orchestrating unforgettable events with masterful rhythm

and balance. Your company’s compelling architecture coupled with a great staff orchestrates the

discerning client’s dream with a well-articulated strategy and innovative offerings that have grace,

charm and shimmering liveliness.

Superior Event Planning championed raises social perceptiveness and critical thinking to bring

inspired dreams to fruition while reflecting the heart and soul of the community. Great Event Planning

facilitates empathy and reflects the commitment, esthetic and personality of the community. It is an

instrument of relationship building, civility, values, dignity and developing talent. I was a leader in the

development and delivery of global programming in the region with long-range strategies.

I have eloquent presentation and communication skills:

■A passion for superior high-profile client service with daily enthusiasm to handle the demands of time

management, planning, and delegation with integrity, trust, energy, and emotional resilience.

■A talented and magnetic salesperson forging strong relationships. I set and achieved sales and

operational targets.

■Commitment to diversity with the ability to promote punctuality and performance to motivate a team

to deliver outstanding results, ID talent and facilitate development with the ability to summarize

complex issues to fundamentals. Demonstrated ability to anticipate staff needs serving high-profile

clientele.

■Accountable to management working cross-departmentally for operational performance integrity with

proactive and continuous commercial distribution and application of business information to meet

financial and productivity targets.

■ My enthusiastic work ethic will be a tremendous asset for shifting priorities to effectuate strategic

change with the smooth orchestration of a stunning ensemble of initiatives.

■Compliance with safety, security, policies, procedures, legislation and dignity at work.

My passion for excellence and world-class results makes me your company’s best candidate for the

position. The position is tailored to my competencies and qualifications. My skills are focused to reach

for and exceed goals while showcasing superb hospitality. My greatest strengths are my interpersonal

skills, my intuitive sense of people’s talents and abilities, my advance planning and perseverance

against all odds. With my professionalism & work ethic, I am great at analyzing skills and strengths to

prioritize goals. I never assume that we are finished in gaining intelligence and it is imperative to refine

work on a timely basis. I am motivated to become a leader at your company with this position.

I enjoy working in a team & independently- a natural leader with a passion for motivating people

and a vision for setting high goals. I manage my workload to preempt any emergencies with a sense of

urgency to complete projects. I handle stress and pressure by prioritizing my responsibilities and that

helps me to effectively manage pressure on the job. What have I accomplished that required discipline?

I worked full-time while attending college full-time in my junior year to attain the Dean’s List. I set

timeframes, set deadlines, prioritize, delegate tasks and adjust my schedule when required. I thrive on a

fast-paced work environment and I stay calm under pressure. When a conflict arises, I try to understand

the other person’s perspective and then work out a collaborative solution.

I am happy in my life and people I have worked with would describe me as easy to do business with

and that I hit the ground running with new projects. I am dependable and flexible and am willing to go

the extra mile. The strengths that I bring to the table are: competence, professionalism, enthusiasm and

likability. The major reasons for my successes are: I look at each day as a new opportunity to achieve

the very best. I set high goals and like to work with people who share a passion for doing their best with

integrity and enthusiasm. I have an acuity for embellishment of images and services.

My resume credentials meticulous financial administration and accountability through superior

service efficacy for championed sales targets, exceptional contract negotiation, enhanced market and

operational strategy, communication with field offices, improved procurement procedures, financial

documentation, reviewing and approving financial transactions, tracking expenditures, budget

monitoring, bank reconciliations, review of general ledger, maintenance of subcontractor expenditures

and payments.

Throughout my career I have directed business and education and I have had valuable life

experience helping my daughter navigate her way each month towards her Architect’s degree.

Presently, Paris is Architect of The St. Regis Hotel in Manhattan.

My dream includes all the responsibilities and duties that your company’s position presents. I am

confident that I’ll be able to adapt to your company’s culture and will find the next years rewarding

based on our common goals & values. I am incredibly excited to picture myself working for your

company to provide thoughtful leadership to embark on new initiatives showcasing the very best of

your company. With my unique blend of skills I will bring great energy, commitment and intelligence

to your company.

It would be my great honor to work for your company. I thank you for your time and with great

enthusiasm I look forward to an invitation to interview for your company’s position.

Please call me at 908-***-**** or email me at **************@*******.***.

Your Company’s Best Candidate for the Position,

Marjory Gilbert

Contact this candidate