Customer Service Representative
Resume:
Ramninder Singh
Etobicoke ON, M9W 6W8
******@****.**
Objective
To obtain a full time position within a professional environment; where I can utilize my excellent customer service, administrative, and project management skills.
Highlighted Skills
* Excellent organizational, leadership, and interpersonal skills with strong work ethics
* Ability to multi-task, work individually and as a team member
* Able analyze information, negotiate terms, and make decisions to benefit of team and organization
* Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle complex situations
* Ability to effectively analyze problems and resolve them in an efficient manner
* Responding correctively to inquiries, providing advice and information, and resolving customer issues in a high-volume environment
* Able to communicate and obtain feedback from customers that are satisfied and irate
* Substantial experience in cash handing, cash management, operating cash registers, and taking appropriate payment, while keeping in mind customer confidentiality and company privacy policies
* Experience in accurately calculating fees, balancing floats, preparing deposits and reports
* Excellent organizational and administrative skills
* Proficient in word processing, spreadsheets, database, email and internet applications
* Multilingual, outstanding verbal and written communication skills in English, Punjabi, and Urdu
Education
* Business Management, Humber College – Graduated
* Business Marketing, Humber College- Graduated
* Business Studies Certificate, Humber College
Professional Experience
Toronto Police/OPP Collision Reporting Station, Toronto, (2013-Present) Consular /Customer Service
* Take collision Police reports for Toronto and OPP jurisdiction
* Providing in-person, front counter customer service responding to inquiries, providing advice and information, and resolving customer issues in a high-volume environment
* Administration and dealing with a variety of guests.
* Cash Supervisor; handling cash, and operating cash registers and point of sale machines to process monetary transactions
* Key Holder; responsible for opening the centre in the morning for public services
* Counsel clients in regarding their accident; pass on the information from their insurance provider and ensure that all was done within legal guidelines.
Choice Hotels (Comfort Hotel), Toronto, (2010- 2011)
Customer Service Representative /Desk Clerk
* Processing transactions, completing opening and closing procedures, cash auditing, credit balancing and night auditing at the end of the shift
* Responsible for accounts payable: duties include- providing invoices, Microsoft Excel spreadsheets, and direct billing
* Training new employees to familiar them with hotel operations and software programs
Zellers Inc. (2006- 2010)
Cashier supervisor /Customer Service
* Responsibilities include opening and closing procedures; including cash auditing, closing and cleaning register areas, and delivering cash trays to the cash office
* Train new employees within company policy and procedures
* Greet clients and answer their inquiries in a friendly, courteous manner
* Resolve customer complaints in an effective and timely manner; to increase customer satisfaction
* Empowered to make decisions in terms of customer complaints and issues
* Responsible for operating the cash register to perform various cash transactions, debit, cheque, and credit card transactions
* Responsible for managing closing procedures at the end of the shift
* Implementing new techniques to increase store revenue
* Ensuring all customer service team members work together to increase sales, promotion, and customer service delivery
Logan Moving Co., Toronto, (2012- 2013)
Clerk/ Customer service
* Responsible for Scheduling appointments with the customers on the phone
* Responsible for Dispatching Jobs to appropriate employees
* Responsible for Scheduled Employees
* Responsible for auditing companies sales at the end of the shifts
Garda Aviation Security, Toronto, (2013-2014)
Access Control officer / Security 2 Officer
* Assure no illegal possessions go inside the restricted area
* Search all vehicles and preform an iris scan on every person prior to entering the restricted area. Including government vehicles and airport emergency vehicles
* Issue temporary passes into the restricted area
* Patrol the airside area to assure no one has tampered with any entrance gates and to assure the runways are safe for the airplanes
Volunteer experience
Deputy Returning Officer: Board of Governors Student Rep Election, (March 2009) Cashier/Merchandiser/Sales Associate
Humber College, Toronto,
* Get as many students as possible to take part in voting for candidates
* Verified identification from all voters to confirm they were students of Humber
* Kept all votes secure and away from any risk
* Communicated proper voting procedures to student
References Available Upon Request
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