Customer Service Manager

James E. Miller

** ******* **** ****, ** ***** • 847-***-****

Objective

To obtain a solid position in customer sales and company organization.

Qualifications

Proven track record in exceeding deadlines within each job performance.

Disciplined work ethic with result-oriented performance.

Ability to build and maintain strong customer relationships.

Experience

W.D. Allen, Crystal Lake Illinois August 2007- present

Proposal/Quoting Manager

Responsibilities: Direct ship coordinator, proposals and quotations for Caterpillar global purchasing in Peoria, Illinois and

multiple Caterpillar facilities globally and within the United States. The job includes, sourcing for new part intr oductions,

prove designing and resourcing for existing products to meet Caterpillar’s demand. Responsibilities for direct ship

product require the ability to provide the supplier all information needed to ship product on time with all required

documentation necessary per Caterpillar’s standards. The position included resourcing product in efforts of cost

reductions to both the company and Caterpillar. W.D. Allen is a Six Sigma company; they are ISO and QS certified and

are the only certified Tier-One supplier to Caterpillar that is not a manufacturer.

AutoZone, Woodstock Illinois January 2006-July 2007

Store Manager

Responsibilities: Inventory maintenance, store personnel and d aily store operations. My duties consisted of loss

prevention, daily manager reviews of product return, plan -o-gram utilities, retail customer service and commercial

accounts. Duties also consisted of matrix counts and cycle counts for overstock products a nd sales floor products to

assure product is available to public. I am able to manage multiple employees and work schedules for full and part time.

December 2003 – October 2005

Woodstock Ford and Mercury, Woodstock Illinois

Department Manager

Responsibilities are similar to that of Lakeside Ford with the exception of a greater number of customers served both

internally and externally in Woodstock.

Lakeside Ford, Waukegan, Illinois September 2001- December 2003

Department Manager

Main responsibility was to establish new customers and maintain strong customer relationships. Also, worked with

departments within the dealership to provide proper service required to maintain high levels of customer satisfaction.

Other jobs were as follows; inventory control, order processing for retail customers and service departments, warranty

return, shipping and receiving, cost control, and daily reports within the department to maintain inventory control and

departmental costs.

American Needle and Headwear, Buffalo Grove, Illinois

Customer Service and Sales Representative November 1998- September 2001

First and foremost I maintained strong customer - client relationships. Also, I preserved customer accounts in the New

York area and local retail outlets. I primarily focused on customer needs and demands to help keep a maintained flow of

required product. I W orked hands on with most major league affiliations such as Major League Baseball, The National

Football League, National Hockey League, National Basketball Association and National Association of Stock Car Auto

Racing. I Met deadlines to support tier-one demands.

K-Tech Manufacturing Co. Wheeling, Illinois

Customer Service and Sales March 1996-October 1998

Maintained stock and inventory control for fastener supply companies in the western region of the United States. They

are a Tier-one Supply Company for Daimler Chrysler, and Ford Motor Company. I worked with engineers in designing

and providing information to meet the demands and requests of customers. I also did data entry and order processing to

meet the timely demands of the customers.

Education

I am master certified through Ford Motor Company for customer service and Inventory control.

High Point Regional High School

Training

Excel 2000 Ford Management Training Program

ADP – Automotive Data Processing

Six Sigma green belt Certification

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