Customer Service Sales

Tiquona Cabbell

Excellent interpersonal skills, strong written and verbal communication skills,

superior knowledge of Windows based applications, advanced ability to cross sell

products and services

Waldorf, MD

*********@*****.*** - 240-***-****

I have more than 3 years customer service experience, 3 years of cash handling experience, and I work very

well in a fast paced environment. I'm a genuinely kind person with a very outgoing attitude.

WORK EXPERIENCE

Cashier

The Home Depot - Bridgewater, NJ - March 2013 to June 2013

Hired as a temporay cashier.

Assist customers with cash, credit, or check transactions.

Train new cashiers on register and self service checkout

Provide great customer service to evey customer

Client service Rep.

Genco - Bridgewater, NJ - May 2011 to June 2012

• Assists the Outreach Senior Manager and Supervisors with selected tasks.

• Assists clients in the enrollment/disenrollment process.

• Maintains positive relationships with staff, community groups, and clients.

• Take promotion packs and/or enrollment materials to sites for distribution and enrollment purposes.

• Reviews enrollment forms for accuracy and completeness.

Team lead/ Sales Rep.

Citi trends - Waldorf, MD - September 2010 to March 2011

• optimize sales results with previously dominant competitor advantage to surpass goal set

• Introduced new innovative ideas to marketing department, often closing sight-unseen sales of newly released

products.

• Demonstrated an unwavering commitment to customer service, adding new customers while maintaining

premium service levels with existing accounts.

• Coordinate with the billing department to check pending payment of regular customers

Sales Rep.

Sports Authority - East Hanover, NJ - September 2009 to May 2010

• Handle cash counter, including checks and credit card payments

• Recognize and stop payment of counterfeit checks and credit cards

• Tally cash collected at the counter and handover to the supervisor at shift change

• Train staff in dealing with irate customers, as motivation to exceed customer service excellence

Customer Service Rep.

Dr. Leonard's healthcare - Edison, NJ - July 2008 to July 2009

worked with new and existing claims from existing patients

• Take & track inbound customer calls, patient inquiries, sorting files for archiving

• Multitask utilizing a variety of tools on a single call to resolve customer concerns and issues

• Serve as resource for other CSR’s for general customer service questions through participation in team

meetings

EDUCATION

N/A in Accounting

Union County College - Elizabeth, NJ

2006 to 2008

SKILLS

Communication, Team orientated, leadership skills, Problem solving, Computer skills, motivation

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