Customer Service Administrative Assistant

Location:

Posted:

July 11, 2014

KATHLEEN E. SMITH

*************@***.**.***/347-***-****

Hardworking administrative assistant with over 12 years of experience anticipating needs and going above and

beyond to provide superior support. Computer savvy and proficient in Microsoft Word, Microsoft Excel and

QuickBooks. Customer-focused and committed to customer satisfaction. Analytical thinker and resourceful

problem solver known for taking initiative to get the job done. Excellent communication and interpersonal skills.

Detail-oriented and places a premium on organization. Strong time-management and multi-tasking skills to meet

tight deadlines. Core competencies: customer service, issue resolution, executive support, calendar management,

scheduling, and records management.

- PROFESSIONAL EXPERIENCE -

Administrative Assistant, Magnum Automotive Inc. Woodside, NY 2010- 2014

Prioritize daily workflow, manage office functions, and provide wide-ranging administrative support as the only

administrative assistant at this small company. Handle general office accounting including paying vendor bills,

paying all business taxes, and generating payroll checks for all company employees. Reconcile accounts and

manage the collections process. Update international customers about their order status.

Increased efficiency and productivity by reorganizing the company filing system (transferred all manual

documentation to Excel spreadsheets and transferred manual banking records to accounting software).

Administrative Assistant / Customer Service Representative, SML USA Inc., New York, NY 2007-2011

Provided vital administrative and customer support to facilitate daily operations at this large corporation.

Categorized all leather items, advised management on the different applications for leather, and educated

coworkers on creating customer samples for distribution. Placed customer orders and forwarded shipping

documents to international and domestic customers. Processed invoices for shipped orders. Acted quickly to

resolve customer issues and complaints in regard to orders and ordered material for production orders.

Quickly learned new detailed procedures when Veteran Leather Corp. merged with SML USA in 2007.

Utilized Microsoft Excel to create master spreadsheets to keep major customers, internal coworkers, and

corporate headquarters in China aware of all shipping dates and any changes to shipping schedules.

Administrative Assistant, Veteran Leather Corp., Long Island City, NY 1999-2007

Managed the President’s daily appointment calendar and provided essential administrative support. Ordered

material for production jobs and expedited material delivery to ensure deadlines were met. Followed up on

shipping orders, and updated customers about shipments, and resolved billing and shipping issues. Reviewed and

reconciled all shipping tickets and invoices and kept the President updated on all shipped orders and invoice

processing.

Worked with the production department to implement a production schedule to track orders.

- EDUCATION -

Associate’s Degree in Paralegal Studies – Interboro Institute, New York, NY