Sales Customer Service
Resume:
Anitra Edwards
Apt ***
Grapevine, Texas 76051
Home: 903-***-****
Cell: 469-***-****
Email: *******************@*****.***
Career Overview
Personable and responsible with years of experience working in fast-paced environments. Solid
team player with great postitive attitude.
Strengths
• Strong organizational skills
• Excellent communication skills
• MS Windows proficient
• 10-Key
• Mulit-line phone usage
• Fast learner with a wide range of practical skills
• Energetic work attitude
• Proficient with handling large sums of money
Accomplishments
• Handled high volume sales with cash, credit and gift card transactions, balancing cash
drawer at end of shift with 100% accuracy rate
• Up-sold products and motivated customers to upgrade current product plans
• Greeted customers upon entrance and handled all cash and credit transactions
• Assisted customers over the phone regarding store operations, product, promotions and
orders
• Handled high volume sales with cash, credit and gift card transactions, balancing cash
drawer at end of shift with 100% accuracy rate
• Up-sold products and motivated customers to upgrade current product plans
• Greeted customers upon entrance and handled all cash and credit transactions
• Assisted customers over the phone regarding store operations, product, promotions and
orders
• Monetary Transactions
• Handled cash, check, credit an automatic debit card transactions with 100 % accuracy
• Multi-tasking
• Telephone Service
• Professionally processed 80+ calls per day, proving information and services to ensure
customer satisfaction
Employment History
December 2010 to June 2011 Holiday Inn Express Royse City
Royse City, Texas
Housekeeper
• Clean rooms, lounges, lobbies, bathrooms and hallways
• Vacuum and wash carpets and rugs
• Empty wastepaper baskets and ashtrays
• Transport trash to waste disposal equipment
• Dust and polish wooden surfaces and furniture
• Replace light bulbs and repair fixtures
• Replenish bathroom and mini bar supplies
July 2010 to September 2010 TCIM Services of Paris, Texas
Paris, Texas
Customer Service Representative
• Provide timely and accurate information to incoming customer order status and product
knowledge requests.
• Process customer orders/changes according to established department policies and
procedures.
• Process customer returns according to established department policies and procedures.
• Work closely with the Credit Department to resolve disputed credit items.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Partner with sales rep to meet and exceed customer's service expectations.
• Perform other related duties as assigned.
March 2010 to June 2010 Catherine's
Rockwall, Texas
Sales Associate
Welcome customer as they arrive with a smile
• Ask customer how they can be helped
• Provide customers with product information that they need
• Escort customers to the correct aisles
• Explain product features and warranty agreements
• Demonstrate the working of a product when the customer asks
• Provide customers with information on daily deals and promotions
• Ensure that all products are well stocked and are easy to reach
• Assist customers by taking down products that may not be easy to reach
• Provide information regarding each product and any discount offers associated with it
• Make sure that work area and aisles are clean and shelves are dusted properly
• Respond to customers’ requests and concerns in a resourceful manner
• Handle cashier duties by taking cash or credit cards in exchange of goods sold
• Manage product returns and exchanges
• Ensure that all purchased items are delivered to the customers in a prompt manner
• Reserve products for online orders
• Discourage shoplifting activities by constantly keeping a vigilant eye
• Arrange products on shelves in a tidy manner
• Pick and pack orders for shipping purposes
• Order out of stock items in a timely manner
August 2009 to February 2010 Lane Bryant
Rockwall, Texas
Sales Associate
Welcome customer as they arrive with a smile
• Ask customer how they can be helped
• Provide customers with product information that they need
• Escort customers to the correct aisles
• Explain product features and warranty agreements
• Demonstrate the working of a product when the customer asks
• Provide customers with information on daily deals and promotions
• Ensure that all products are well stocked and are easy to reach
• Assist customers by taking down [p;products that may not be easy to reach
• Provide information regarding each product and any discount offers associated with it
• Make sure that work area and aisles are clean and shelves are dusted properly
• Respond to customers’ requests and concerns in a resourceful manner
• Handle cashier duties by taking cash or credit cards in exchange of goods sold
• Manage product returns and exchanges
• Ensure that all purchased items are delivered to the customers in a prompt manner
• Reserve products for online orders
• Discourage shoplifting activities by constantly keeping a vigilant eye
• Arrange products on shelves in a tidy manner
• Pick and pack orders for shipping purposes
• Order out of stock items in a timely manner
November 2006 to January 2007 Kohl's Department Store
Rockwall,Texas
Cashier
• Greet customers as they enter and establishment
• Ask customers if they would like to be assisted
• Direct or escort customers to the right aisle or sales representative
• Scan and verify prices on products
• Take payment in exchange of products
• Process checks and credit card payments
• Bag, box or wrap merchandise in accordance to customers’ instructions
• Balance cash registers at the end of each shift
• Count and sort coins and wrap currency appropriately
• Manage product returns and exchanges
• Assist with stocking shelves and rotating items
• Offer customers with carryout services
• Check daily cash accounts
• Prepare accounting reports and perform other light bookkeeping activities
• Report and sort irregular transactions
• Manage suggestive selling activities
• Listen to customers’ grievances and offer to resolve their problems
• Assist in demonstrating products when necessary
• Manage receipts and coupons
• Balance all reports with daily balances
Educational Background
2013 Texas A&M University Commerce
Commerce, Texas, United States
Social Work
No Degree
2007 Paris Junior College
Paris, Texas, United States
Business Administration
No Degree
2003 North Lamar
Paris, Texas, United States
General
Diploma
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