Sales Customer Service

ANIL THAKUR

Address: Flat No B-**,Pocket -*,Kendriya vihar -II, Sector -82 Noida

Contact No.: +919********* /981-***-**** E-Mail:

**************@**********.***

Seeking managerial assignments in Business Development / Sales & Marketing

/ Client Relationship Management / Team Management with an organisation of

repute

PROFILE SNAPSHOT

< Competent Management professional with over 13 years of comprehensive

experience in Sales and Marketing, Business Development, Relationship

Management, in steel industry(Flat steel products).Dealing in wide range

of segments- automotive, electrical, home appliances, general

engineering.

< Possess High level of expertise in sales and marketing,business

development, negotiations, client relation and customer service,

< Currently associated with Hero Steels Ltd . (A Hero Group Company)

Faridabad, Haryana as Sr. Manager.- Mktg.

< Abilities in devising strategies to augment business, streamline

distribution networks for business excellence.

< Capable of achieving revenue and business growth objectives in highly

competitive environments.

< Skilled in building relations with upper level decision makers; seizing

control of critical problem areas and delivering on client commitments.

< Proficient in leading dedicated teams for running successful business

operations & developing procedures and service standards for business

excellence.

< Possess excellent interpersonal, communication and organizational skills.

< team leader who has achieved goals and delivered highest standards

AREAS OF EXPERTISE

Business Development: Analyzing, planning and implementing strategies for

business to business growth based upon data from various sources. Mapping

competitor's activities, capturing feedback on performance of competitor

products, Identifying new prospective customers, relationship building,

etc. Identifying, qualifying and pursuing business opportunities through

market surveys and mapping as per targeted plans as well as through lead

generation.

Sales & Marketing: Managing the marketing & sales operations for achieving

increased growth & profitability. Utilizing the public information and

personal network to develop marketing intelligence for generating leads.

Analyzing business potential, conceptualizing & executing strategies to

drive sales, augment turnover and achieve desired targets. Handling

multiple brands & devising their positioning and strategies.

Client Relationship Management: Building & maintaining healthy business

relations with local influencers and institutional clients/ key accounts.

Ensuring high customer satisfaction matrices by achieving service quality

norms.

SKILL SET

< Strategic & Tactical Planning.

< Market Expansion.

< Target Marketing & penetration.

< Operation Management.

< Relationship Management.

< People Management.

CAREER SCAN

Nov -2012 Hero Steels Ltd. (A Hero Group company ) Faridabad,Haryana as

a Sr. Manager- Marketing (The company is engaged in

production of CRCA, CRFH, semi-processed electrical

steel and high carbon steel)

Key Deliverables:

< Responsible for all Sales and Marketing activities for North India

Region.

< Handling various existing Customers and new business development.

< Customer Account Manager for CRCA, Galvanized Steel, and Electrical

Steel - OEM sales.

< Analyzing business potential, implementing plans to drive sales and

achieving desired targets.

< Sales Planning & Strategy - Customer Wise Target setting and its

achievement

< Maintaining steady relationship with all Key Customers in a completely

CRM driven environment.

< Guiding the team to meet sales & revenue targets.

< Forecasting sales for budget and planning.

< Inventory Management - Optimization of FG stock-levels at plant and

depots

< Periodic Reports - For Market Intelligence and Competition

< Monitoring competitor activities and devising effective counter measures.

< Handling marketing and business development activities.

< Identifying prospective clients, generating business from new accounts.

< Participating in techno-commercial discussions with clients, booking

orders and liaison with plant for execution of orders.

< Handling day to day depot activities.

Significant Highlights:

< Successfully augmented sales from zero to 2000Mt in Delhi NCR region

within 1 Year time

< Instrumental in achieving and developing market for semi-processed

electrical steel.

< Received award from president for best sales person for financial year

2012-13

< Have attended two day workshop on Ways of Winning"- Aligning Strategy for

Sustained Growth

Jan 2005 to Nov -2012 Ruchi Strips & Alloys Ltd.(Ruchi

Group)Ghatabillod, Indore as Manager -

Marketing (The

company is engaged in production of CRCA, CRFH, GP\GC. COLOUR

COATED, semi-

processed electrical steel and trading of CRGO AND CRNO)

Key Deliverables:

< Developing and implementing marketing strategies and carrying out

business analysis and research.

< Identifying /developing new customers for achieving business volumes

consistently.

< Handling marketing and business development activities.

< Handling a sales team of 5 people.

< Making daily and monthly reports

< Identifying prospective clients, generating business from new accounts.

< Participating in techno-commercial discussions with clients.

< Building & maintaining relationship with clients and providing Customer

Care Support.

Significant Highlights:

< Successfully augmented sales from 200 Mt a month to 3000 Mt in north

region within 3years time.

< Achieved highest sales of 3000 Mt during the month.

< Have attended two day workshop on inventory control organized by Ruchi

strips & Alloys ltd

< Have attended two days workshop on selling techniques,skilled buildup,

self improvement organized by Ruchi strips & Alloys ltd

MAY 2002 to Jan 2005 ThyssenKrupp Electrical Steel India Pvt Ltd, (TKES,INDIA) Nasik (Maharashtra as Sr. Officer -

Marketing is one of the Cold Rolled Electrical Steel

Manufacturer in India. . (Engaged in production of

CRGO,CRNO,SEMIPROCESSED STEEL)

Key Deliverables:

< Involving in OEM sales & marketing of electrical steel in north region.

< Develop Stamping and Lamination market.

< Achieving sales and revenue collection targets

< Assisting in formulating the marketing strategy.

< Carrying out new customer development programme.

< Co-ordination & monitoring with works/PPC, Logistics & H.O in order to

maintain smooth execution of orders and to achieve the timely delivery

commitment.

< Resolving customer complaints & rendering technical Services to

customers

Significant Highlights:

< Instrumental in developing customers for the northern region thereby

increasing sales.

MAY 2000 to April 2002 WIPL Components Pvt Ltd -Delhi as

Officer - Marketing (The company is engaged in

production of sheet

metal components)

Key Deliverables:

< Follow up of customers

< Develop new customers

< Providing after sales service to them

ACADEMIC & PROFESSIONAL CREDENTIALS

< MBA ( Marketing) from IIMTS,Indore

< Three years diploma in (Mechanical Engineering) from SBTE,Bangalore

-Karnataka

IT SKILLS

< Proficient with the use of MS Office \word Internet., and PPT.

< Working Knowledge of SAP/R3, ECC 6.0..

PERSONAL

DOSSIER

Date of Birth 15th FEB, 1979

Languages Known Hindi & English

Contact this candidate