Customer Service Sales
Resume:
DEBDULAL BAGCHI
Bangalore
**************@*****.***
EDUCATION
TIMES SCHOOL OF MARKETING
PGDMM, Major in Marketing New Delhi, India
As
part
of
the
Programme
Times of India - Channel Management and Distribution: To better sales in different
•
strategic locations and to target consumers for wider circulation in a locality of the city
Leo Burnett, Delhi – Corporate campaign for Shriram Group: Worked closely with the Sr.
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Brand Planner to arrive at awareness triggers and performance parameters through
qualitative research apart from a competitive analysis
Most of the curriculum was taught by FMS, Delhi faculty with a real world prospective
•
UNIVERSITY OF BANGALORE Bangalore, India
Bachelor of Science, Major in Biotechnology 2003-2006
EXPERIENCE
KRANIUM HR SERVICES Bangalore, India
Consultant 2007-2008
• Handled clients like SAP India, APC, Redington, Wipro, Ingram Micro, Titan
• The key thing I learnt from the job is that the position in question should be the right motivational fit for
the recruit
QUASAR MEDIA (WPP GROUP) New Delhi, India
Consultant 2009-2010
• After finishing the management programme, I joined the Digital Media Industry
• Managing and creating campaigns for clients – Makemytrip, Microsoft, Yatra, HeroHonda, General
Motors, Apollo Munich
• Monitored and measured campaigns through CRM
• Key learning - Engaging campaigns generate more leads and leads give more business
EuroRSCG ( HAVAS WORLDWIDE) Bangalore,India
Copywriter 2010-2011
• My creative juices were flowing with ideas, words, stories and so I joined here as a storyteller
• Handled marketing campaigns like the smarter planet of IBM, social media campaigns of IBM GTS,
Allergan india’s web campaigns for BOTOX and Juvederm
• Account management and campaign management skills acquired
Bangalore, India
FOODTIME
2011-Oct 2012
Partner
• I am a foodie and I had an idea of an eatery, so I opened a food joint with a friend.
• I learnt how to be the boss and even waited tables for it
• Made the business profitable with in a year’s time
• Had to move out because of a lease issue with the owner
Frissbee Bangalore,India
Managing Partner 2013 to till date
The money I made through my previous venture, I invested to start a mobile app company
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A social app for sharing pictures, an internal social media network on mobile
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I learnt to manage programmers in a product development scenario
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Negotiated terms with vendors
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Learnt basics on core JAVA, XML and Android development
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Also learnt Mobile ad serving basics and mobile ad management
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Our exit strategy is to sell it to a multi national company saving them thousand hours of coding and the
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huge man hours
Adstuck Consulting
Management Consultant
Apart from being a managing partner, I also acted as a consultant at a tech consulting
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I helped them sell their patented augmented reality app services to potential clients
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ALIVE, an app for Times Of India papers across India.
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Apart from times, I helped them sell their services to crabtree, coke, havells to name a few.
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SAP CRM Training (Functional)
I finished my basic training on SAP CRM EHP 1 and 2
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Learnt both the consultant and the end user perspective
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Configuring and customizing - Business Partner, Transaction processing, Actions, Activity, Lead,
opportunity, product masterdata, sales, web ui, Organizational Management to name a few important
topics
A classroom training from an experienced SAP consultant (Infosys) helped me understand the real
•
world implementation scenario of SAP
Skills
Strong verbal and written English communication skills, problem solving, customer service skills.
• Ability to work independently and manage time, as well as, being a collaborative team member.
• Ability to identify, interpret and evaluate client and team requirements.
• Ability to troubleshoot issues on a daily basis
• Able to respond to demanding time lines
Contact this candidate