Customer Service Representative

Añonuevo, Paul Albert

Block ** Lot ** Citation Recidences Caloboso Road Brgy. Sto. Tomas Biñan Laguna

Email:**************@*****.*** 091********(Mobile)

Resume Summary

Current Position : Sr Account Manager at Opentext GXS Phil Inc. (Apr 2011 - Present)

Current Specialization : IT/Computer - Network/System/Database Admin

Highest Education : Bachelor's/College Degree in Computer Science/Information Technology

Employment History

Apr 2011 - Present

1. Opentext GXS Phil Inc.

Position Title (Level) : Sr. Account Manager (Fresh Grad /< 5 Year Experienced Employee)

Specialization : IT/Computer - Network/System/Database Admin

Role : Others

Industry : Computer / Information Technology (Software)

Work Description :

Responsibilities -Maintain post sales contact on a regular basis -(Proactive Customer Management -

ensures customer satisfaction, probes for new opportunities, ensures contacts are up to date and

share information about new services) -(Reactive Customer Management – ensures cancellations,

credit requests and customer issues are handled in a timely fashion] -Negotiate client contracts and

renewals and reviewing client agreements on a regular basis -Escalate issues to appropriate

department and maintain ownership until issues are resolved -Sell additional services into base

accounts -Identify, lead and pass larger scale opportunities to the field sales representative -Track

customer information regarding volumes, status changes and services, etc. -Partner with field sales,

delivery and customer support to delivery while maintaining a consistent front to the client. -Forecast

account revenues -Keeps abreast of GXS offerings and relating the services to the customer’s needs

-Maintain ongoing follow through and follow-up to customers “Go-To” person -Ability to drive

business consistently

Educational Background

Graduation Date: Mar 2011

Bachelor's/College Degree of Computer Science/Information Technology

Major :-

Institute/University : Ateneo de Naga University, Philippines

Grade :-

Skills

(Proficiency: Advanced - Highly experienced; Intermediate - Familiar with all the basic functionalities;

Beginner - Just started using or learning the skill)

Skill Years Proficiency

Knowledgeable in Macromedia Dreamweave 2 Advanced

Proficient in all Microsoft Office App 4 Intermediate

Database Development and Management wi 2 Intermediate

Image Editing and Graphical Design wit 2 Intermediate

Programming Language: PHP, C++ and Jav 2 Intermediate

System Project Management. 1 Beginner

Languages

(Proficiency: 0=Poor - 10=Excellent)

Language Spoken Written

Filipino 9 8

German 8 8

English 8 8

Personal Particulars & Preferences

Date of Birth : 12 June 1987

Nationality : Philippines

Gender : Male

Driver's License No. : E04-08-005764

Additional Info

Objective:

Highly determined being part of the company. Look forward to opportunities, personal growth and professional

development for and through company program and benefits.

Seminar’s attended

Southern Luzon Information Technology Conference (2008)

Ateneo de Naga University

On-the- job Training

ABS-CBN Broadcast Center (Main) assigned in IT Department.

ABS-CBN Headquarters Address. Sgt Esguerra Avenue Corner Mo Ignacia Street Diliman Quezon City 1100.

Philippines

Accademic Project:

1. Project 1: Web-based Subdivision Residency and Visitor Management System

Description: The Web-based Subdivision Residency and Visitor Management System is a Web -based system

that will improve the current method of residence security and management with the use of technology for

keeping the records of basic resident information. This system will enable the management to keep track of

the visitors authorized by the homeowner. With this innovative system, the management of this particular

community will be more organized and secured.

Contact this candidate