Customer Service Data Entry

Erica R. Floyd

**** ******** ***

Harrisburg, PA 17109

717-***-****

***********@*****.***

EXPERIENCE

JFC Temps Inc, Harrisburg, Pa 08/2013-04/2014

-Capital Blue Cross, Provider/Group Customer Service Rep

• Responsible for a high volume of calls from customers; handling 30-50 calls per day

• Provided timely customer service within specified service standards requiring a high degree of

multitasking in various computer systems to come to a resolution quickly and efficiently

• Provided accurate documentation of all inquiries, and the action taken

• Resolution options may include but are not limited to verification of health coverage, explain how

a medical claim was billed and processed, and performed provider, specialist and facility searches

in and out of network

Assurance Staffing Inc, Harrisburg, Pa 01/2013-08/2013

-Pinnacle Health System, Ambulatory Registration

• Perform clerical responsibilities for registration, insurance verification and data entry

• Provide information to customers in a courteous, polite and professional manner

• Maintain cashiering functions related to emergency patients and outpatient visits

• Provide telephone and reception services to persons needing services at PHS

Abel Personnel, Harrisburg, Pa 11/2010-12/2012

-Maximus, Client Service Rep

• Provide information to customers in a courteous, polite and professional manner

• Perform accurately all data entry and assist customers in problem resolution

• Receive, respond, direct incoming calls and initiate follow-up calls to customers

• Maintain confidentiality and security of information and perform other clerical duties

EDUCATION

U.S. Career Institute

Fort Collins, Colorado

Major: Medical Claims and Billing

SKILLS

-Medical Claims and Billing

-Excellent written and oral communications skills -Skilled in using CPT and ICD-9-CM codes

-Efficient and effective in getting the job done

-Coordination of patient billings, insurance claims forms, follow-up and appeals

-Proficient in Microsoft Word, Word Perfect, and Patient Accounting Software

-Skilled in using CPT and ICD-9-CM codes

VOLUNTEER

Head Coach STYBA Girls’ Basketball

• 2014 Junior Division Champions

Head Coach Bright Bill Girls’ Basketball

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