Customer Service Administrative Assistant

Yesenia Bautista

G-* Quincy Circle

Dayton, NJ **810

732-***-****

OBJECTIVE

Seeking a stimulating position in an energetic and positive environment that will enable me to

utilize my Distribution Experience to the success of the company and that will provide an

opportunity for professional growth.

WORK EXPERIENCE

Coaster Co. of America/December 2005-current/Dayton, New Jersey

Administrative Assistant to management team & Customer Service Rep

• Connect and interact w/all clients pertaining to opening and/or updating acct

• Able to handle multiple projects: order supplies.

• Accounting skills on a daily basis

• Warehouse, Shipping, Receiving and Distribution Experience

Bristol Myers-Squibb/January 2002-April 2004/Skillman, New Jersey

Lead Executive Receptionist

• SAP, Reserve Log, or Calendar System,

• Utilize ABS system and internal database (White pages

• Schedule requests for set-up, breakdown, or cancellation of meeting rooms

• Monitor multiple telephone lines, routing calls, and recording messages

• Prepare weekly reports summarizing reception activity.

• Organize and maintain records, forms, files, and manuals.

• Greet/Welcome visitors,ascertain nature of visit. Notify employers of appointments

• Travel to alternate BMS sites to assists staff

Doral Forestal Conference Center/Jan1999-Jan 2001/Princeton, NJ

Senior Front Desk Agent

• Utilized Hotel Information System (HIS) and Springer Miller Systems (SMS)

• Reserved rooms and made preparations for guests before, during, and after check-in

and check-outs; also arranged for dining

• Interacted with departmental managers regarding clients, security, and other daily

activities

• Coordinated guest services and valet parking operation

• PBX operator; provided night auditing on occasion

SKILLS

• Bilingual: (Fluent)/Strong English and Spanish

• Microsoft Office Suite, Ms Word, Excel, Access, Intermediate PowerPoint, AS400, Flash

MX, Director 8

• 70 WPM, data entry, 10 key pad/numeric and alpha numeric

• Inventory, light bookkeeping, binding/presentation system, strong customer service skills,

• Warehouse, Shipping, Receiving and Distribution Experience

EDUCATION

Katharine Gibbs School Piscataway, New Jersey

Visual Communications -2005

Contact this candidate