Manager Customer Service
Resume:
Testing the waters, we are considering a major move to Michigan so we may
be closer to family. In few years of my departure from a previous company i
have taken care of my 2 boys which attend private school and help my wife
receive a Masters in Public Administration. So upon your review of my reume
the employment gap was for good reason because this was something very important to all
of us in the family.
positions of interest:
Operations director
General Manager
District Manager
Regional manager
Only positions over $70,000.00 + bonuses and yearly increase of salary
along with a written contract of salary and position guarantee. Possible
relocation assistance and full benefits after 30 days for my family will be
considered.
positions I'm not interested in are commission sales such as insurance they
are the worst. I'm a firm believer in being paid for your services with a
agreed upon salary contract.
Stop looking you just found the best fit for your organization, with over
30 years of experience and skills im sure i can offer more then most of
your employees.
Don Hughes
520 Mission St
Bakersfield, Ca 93307
**************@*****.***
Objective
I am seeking a rewarding and challenging position in Management,
Operations, Branch, Warehouse, Distribution District, Regional, Inventory
Management, to motivate and increase revenue, maintain moral, and lead by
example while applying Company Policy
Key Skills District Manager of 14 Locations, Management, P&L Control,
Bookkeeping, Payroll, Human Resources, Hiring, Training, Staff Meeting,
Safety Meetings, Policy Implementation, Customer Relations, Staff Reviews,
Budgeting, Shrink Control, Organizational Skills, Conflict
resolution, Inventory Control, Shipping And Receiving, Computer Skills,
DDMS Customized Software, Blue Print Knowledge, Microsoft word, excel,
outlook,
Education
2009 Hazardous Material Training
2008 Sexual Harassment training
2005 Medic First Aid Training
2003 Medical Billing And Coding
1996 DDMS Customized Software Training
1986 Vident Dental School Of Technologies
1982 Monroe County Community College
1979 Jefferson High School
WORK EXPERIENCE
Central Sanitary Supply
Branch operations manager.
2008 to 2009
Bakersfield, Ca
Daily operation of Bakersfield Branch from Delivery to running sales staff
and 13 staff members.
Maintained records of sales, payroll, Inventory control, DOT regulations
for all delivery trucks.
Conduct monthly safety meetings with all staff members in Bakersfield and
Fresno Location.
Responsible for daily inventory control Cycle counts on Amplexes software
along with PDA for drivers.
Resolve issues from Inventory control to customer service employee issues
that may come up.
Running Human Resources on site for Bakersfield and Fresno Location Hire
and Train staff. Set up random drug screen for company and DOT random drug
pool for each branch.
Conduct reviews for all staff members along with disciplinary action and
termination when warranted
Arctic Glacier Ice Company
route delivery. 2006 to 2008
Bakersfield, Ca
Local route sales and delivery of over 24 locations each day, Increase
Sales and customer relations,
Responsible for daily Inventory of product, selling product to client,
receive payment from client
Resolve issues daily for clients and Arctic Glacier with Inventory and
Promotional sales and pricing
Maintained equipment of Truck and Trailer, Electric jack, Driver logs, DOT
Inspections, Invoicing
Downloading of Invoicing off Palm Pilot, Account For Cash Received, Checks,
and charge accounts
Returning unused Inventory back the plant, account for Damaged, and credit
product for client
BJ Services
equipment operations 2005 to 2006
Bakersfield, Ca
Bulk cement equipment operator on well site rigging up and rigging down of
all equipment
Calculate pre set formula and mix of cement used for well site of special
cement for down hole
Load unit with proper equipment for each job and train other equipment
operators on equipment
Safety Meeting before leaving plant on equipment and route, onsite safety
meeting before and after
Under Supervision of senior supervisor and well site foremen set up and
position equipment for safety
Meeting with all Supervisors and equipment operator's on the planned job
for that job site
Don's Home Solution's
owner 2003 to 2005
Bakersfield, Ca
Performed all phases of my construction business from additions to remodels
to basic home repairs
Communicate with client on design, project and time management, Budgeting
for the project and permits
Worked with sub-contractors for projects,set completion dates for crew and
safety Procedures
Asset local real estate agents on repair work for FHA compliance for buyers
and sellers and Inspections
Knowledge of invoicing to all parties, record keeping, collections of
moneys owed, follow up with clients
Complete each project as promised and as described in contract to client to
complete satisfaction
McAllister Office Pavilion
Branch Manager 2000 to 2003
Camarillo, Ca
Performed daily operation of local branch from start time and closing of
location each day
Scheduling of staff for day to day operation from inside sales and field
installation of product
Worked as project manager on 50 % of projects to insure product and design
work is set up
Reorganized local branch to accept new and used inventory of product and
control cost
Establish new hire and training program for staff and change of design or
product change
Create spread sheets for daily deliveries, completed work orders, payroll,
inventory, bookkeeping,
Conduct weekly meetings on safety and product from vendors, performance of
staff and maintained
Follow set budget by corporate office for payroll, employee performance
reviews, and salary increases
Onsite job management of project of 15 installers and the delivery of new
office furniture
Floyd's Office Plus
General Manager 1994 to 2000
Bakersfield, Ca
Worked as a field installer of new and used office furniture for
residential and commercial accounts
Promoted to warehouse supervisor after working as an installer and proved
my performance and skills
Set up new program for deliveries of furniture and stationary product on a
daily and weekly basis
Meet expectations of company and client's and resolve issues while
controlling cost and payroll
Receive and inspect all orders of inbound freight from vendors for damage
and shortages
Established and trained for a new computer system for inventory control,
ordering, invoicing, returns
Help to establish set up the DDMS system for the sole purpose to increase
profit and productivity
Purchased used office and home furniture from auctions through out
California and local clients
Implemented a department for furniture repair on site and off site for
warranty and non warranty items
Standard Brands Paint Company 1990 to 1994
General Store Manager
Bakersfield, Ca
Daily operation of company store and staff of a paint and design center for
residential and commercial
Special order product from over 100 varies vendors such as wall paper to
mini blinds to art supplies
Mix and match paint using a computer matching system and also by sight on
difficult projects
Responsible for daily sales and customer relations and education of proper
use of products
Hiring and training of employees to meet company needs from increased
business and future sales
Worked with contractors and established commercial accounts of paint
products and special orders
Acted as human resources director for store in insurance, safety, workers
comp, Sexual HarassmentConflict resolution of customers and employees while
maintaining implementing company policy
Big Lots Close out Stores.
General Store Manager/District Manager
1984 to 1990
Southfield, Mi
Worked on a set up grew to seek out and open 14 new locations through out
the state of Michigan
Remodel leased buildings to meet company theme and order and install new
fixtures and check outs
Hire and train new employees on installing and stocking of shelves set
forth by company plan-o-gram
Follow local laws and codes of the city and county along with safety issues
set forth by the company
Train employees on cash register and customer service from the sale to the
return of items purchased
Order items to replenish items sold and order items for future sales and
out of stock items
Inventory control and back stock merchandise control shrink, damages,
return to vendors
Additional work Experience
A.T.&T. Equipment and computer installer for long distance phone equipment
in several states
December 1990 - December 1991
Rinks Stores
Monroe, Michigan
1976 - May 1985
Worked part time as a stock clerk and moved my way up to a Department
Manager and went into the Assistant Manger Position.
1979 - 1984 U.S. Navy MOS Storekeeper/Personnel Director Honorable
Discharge
Hobbies
Golf, Camping, Dirt bikes, Quads, swimming, Remodeling, Painting,
References upon Request
Contact this candidate