Customer Service Sales

Adrien V. Collins, Jr.

*** **** ****** ************, ** 28301 ********@*******.******.***

315-***-****

EDUCATION

Fayetteville State University, Fayetteville, NC Graduation: December 2013

Bachelor of Science Degree in Busin ess Administration Minor: Marketing

AACSB Accredited School of Busine ss and Economics

RELEVANT COURSES

• Principles of Marketing • Principles of Finance • Principles of Management

• Sales Management • Strategic Management • Advertising

• Personal Selling • Strategic Entrepreneurship • Operations Management

HONORS & ACTIVITIES

• Associate of the Month (November 2009) • Sigma Alpha Pi Honor Society (Fall 2013)

• Boys & Girls Club of America (September 2012) • The Arts Council of Fayetteville

(September 2013)

• Partnership for Children of Cumberland County, Inc (October 2013)

WORK EXPERIENCE

Sam’s Club, Fayetteville, NC 10/2010-present

Produce Merchandiser

Provide customer service by acknowledging the member, identifying their needs,

communicating, assisting with purchasing decisions, locating merchandise, resolving issues and

concerns, and promoting the company’s products and services

Maintain the sales floor in the Produce area in accordance with company policies and

procedures by properly handling claims and returns, zoning the area, arranging and organizing

merchandise, and identifying shrink and damages

Maintain the presentation and organization of the Produce area by inspecting merchandise to

ensure it is fresh, clean, and presentable while reworking and removing damaged merchandise

Stock merchandise utilizing equipment appropriately, and complete paperwork logs and other

required documentation

W al-Mart, Fayetteville NC 3/2008-10/2010

Cashier/Sales Associate

Named Wal-Mart Associate of the Month in Nov. 2009

Provided accurate and friendly service to all customers through the achievement of Wal-Mart

customer service standards

Maximized sales through excellent customer service and minimized shrink through proper

utilization of standard practices

Engaged and interacted with customers to create a positive shopping experience

Made every attempt to maintain accurate cash control

U.S. Department of Commerce, Fayetteville NC 9/2013-12/2013

EDA-University Center

Marketing Intern

Develop Marketing Plans for small local businesses

Contact this candidate