Administrative Assistant Sales

JANA LELAND

Mailing: **** W US Hwy **, #** *************@*****.*** (H) 210-***-****

San Antonio, Texas 78245.9527 (C) 210-***-****

ADMINISTRATIVE ASSISTANT, et al

Operations management, technical writing, technical software, sales help desk, accounting (basic) skills and

Can-Do attitude and entrepreneurial abilities are strong suits. Superior customer support and public relations

skills; effective, capable communications liaison among management, staff levels, effective conflict resolution

skills; always easily learning new parameters in expectations, functions, software.

EXPERIENCE San Antonio--1996 to Present

Temporary Staffing firms, most recently: Express Professionals 2013 to Present/Bestica 2013/Spherion

2007 to 2012/Manpower2007 to 2011/Kelly Services 1997 to Present/Burnett Staffing 2004 to

2009/Independent Contractor1996 to Present

• Data Entry (alpha-numeric) of legal documents, for attorneys and automotive sectors--North

American Steering and Suspension and TRW, 1995-1997] and aircraft sectors, Lockheed-Martin,

2001/2008; Pratt&Whitney, 2008; Chromalloy, 2013; and Lear-Siegler, 2011; lumber footage and

government hardware bids, for Oregon wholesaler, Neidermeyer-Martin, 1995-1996; and many service

bureaus (including IBM and ADT), in applications of statistical gathering, within two countries (Sydney,

NSW, Australia and USA--Portland, OR/San Diego, CA/Mt Clemens, MI).

• Composed itineraries for travel agency on a consult basis--drawing out tour plans and coding

such with symbols for travelers’ ease, France Cruises, 2012; building Excel spreadsheets for sales

comparisons, Laxson Meat Co, 1997-1999 and KSAT 12 sales department, national and regional, 1998.

• Electronic file data management, administrative assistant, Accenture, AHRS, 2007.

• File coordinator, Pratt &Whitney Aftermarket division, Kelly USA, 2008; switchboard, St.

Mary’s University, 2009; auditor for contract employees’ HR information, for IT department, Time-

Warner Cable, 2009; Lear-Siegler, 2011, QA data processor, C-26 propeller jet defense contract

(maintenance reports/airframes’ reports on Excel).

• Provided wide range of administrative functions for high- and mid-level management (Excel), as

well as prepared government bids/contracts for lumber/hardware, for worldwide distribution

[Neidermeyer-Martin, 1995-1996]; sales secretary (building vehicles) [McCullough Leasing, Detroit,

MI, 1995-1998]; prepared synopses of highly-technical wireless communication data (Lotus Notes), for

distribution to worldwide communications staff, 2002).

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Jana Leland

Administrative Assistant, et al

Resume

• Developed/implemented/maintained customer/client/vendor databases (Excel) for sales/events

departments; performed data compilation for analysis and review of assigned tasks, Spectrum Computer

Solutions, 2008.

• Administrative functions and bookkeeper various, for Jason’s Deli, on-call to Rosemarie

Acerra, Store Director, 2011 to present.

• Traffic Coordinator-Administrative Assistant for Kaleidoscope Cable TV-San Antonio, Texas,

1996-1997, submitting videos for programming off satellite on 24-hour clock, as well as administrative

functions for hearing-impaired vice president of operations-programming.

UNITED STATES AIR/ARMY RESERVE AND NATIONAL GUARD Two Decades ending 2001

• Information Specialist (Level 5, 2001)/Journalist/Photographer/Administrative Technician (Level

7 Supervisor, 2001)

• Attained Staff Sergeant rank during numerous nationwide assignments

• Wrote/edited/prepared layout for newspapers/newsletters/magazines/catalogues;

compiled/formatted/wrote/updated technical training manuals

• Managed/setup/served as public affairs contact for public meetings/air shows/incidents;

Managed/tutored/mentored Civil Air Patrol cadets in journalism/military discipline/duties

SKILLS Four Decades

• Participated in VORTEX software building (centralization of military personnel files, 2000)

• Possess a proven talent for orchestrating complex projects/defining priorities/meeting established

deadlines (and many non-established deadlines)

• Computer experience includes MS Office Suite, including Excel/Access/PowerPoint;

keyboarding 60 wpm over 0 errors (Certified Texas Workforce)/transcription of insurance

depositions/medical records/manuscripts

• Previously obtained and carried Top Secret/Secret Clearance(s) criteria and status

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Jana Leland

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Resume

EDUCATION

The CARNEGIE INSTITUTE, Troy, Michigan

Diploma: Medical Records Transcription

WESTERN BUSINESS INSTITUTE, Portland, Oregon

Diploma(s): Executive-Administrative Assistant/Travel-Tourism;

Certificate(s): Speedwriting Shorthand/SABRE Computer System

DEPARTMENT OF DEFENSE Information School, Indianapolis, Indiana

Diploma: Journalism/Photojournalism/Broadcasting (Updated5.05.2014)

Cover Letter follows…

May 5, 2014

SUBJECT: ADMINISTRATIVE ASSISTANT, et al

I have done many years of various applications within data entry (alpha-numeric), regarding legal documents

(for attorneys; automotive and aircraft sectors), lumber footage (for Oregon wholesalers) and many service

bureaus (including IBM), for many applications of statistical gathering(s), in two countries (Australia and

USA).

Upon completion of a short contract as an administrative assistant, in accounts receivables, I was given, as well

as a ten-week assignment, through Spherion (now Randstad), as an administrative assistant, where I was

tasked with electronic file data management, for Accenture, in Human Resources. I also composed itineraries

for a travel agency, as an independent contractor, for two months, as well as designing spreadsheets for sales’

event comparisons and composing itinerary maps of proposed “journeys” and the sights to be visited coded into

the maps.

As a contractor, through Manpower Staffing, I worked at Pratt and Whitney’s Aftermarket division, as a file

coordinator, dealing with the voluminous paperwork generated on maintenance of F-100 engines on F-15 and F-

16 jets, located at Kelly USA. I also worked at Time-Warner Cable, as an auditor within the IT department,

where I was tasked with their entire IT personnel listings (300 employees), bringing their personnel paperwork

to a ‘current’ status before their independent subcontractor auditors were due to be on premises. They also

tasked me with cataloging and inventorying their entire telephone system, building-wide, accounting for every

outlet, extension number and model of the telephone system installed and its voicemail capabilities working

from the building’s blueprints. This was through Spherion-Mergis Staffing (Randstad).

I have been with Spherion (Randstad) and Manpower staffing agencies and as an independent contractor for

several years. They have kept me working in a variety of administrative positions, including Lear-Siegel (data

processing of C-26 prop jet maintenance and airframe reports Excel applications); Sirius Computer Solutions

(marketing/ events coordinator, editing/ standardizing IBM online-class submission(s), year-end closing out of

events); ESRI (special projects' assistant); San Antonio Board of Realtors [SABOR], Multilisting Services'

Department [MLS] (custom software technical help desk); San Antonio River Authority [SARA]; Pate

Engineering (reception); Project: Stay (data entry); St. Mary’s University, Undergraduate Admissions (file

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coordinator and university switchboard); Holt Cat (payroll clerking); McComb Enterprises as a contractor

executive administrative assistant for the “gently accommodated” vehicles; and a wide variety of other venues

in and around San Antonio.

During my seven months working for USAA, I delved into five different positions, among them being a

transcriptionist (depositions) and designing/compiling an Excel spreadsheet for their 800 numbers (company-

wide). I contacted each 800-number’s recipient to determine its status: numbers USAA paid for and were still in

practical company use or numbers no longer utilized or owned by USAA, but USAA was still paying on. It was

also my input to compile and compute the cost paid out for those numbers over a fiscal quarter, especially the

no-longer USAA-owned numbers, but not yet dropped from the AT&T billing.

Additional positions were as a call-center representative for Earthlink, selling DSL and dial-up services, as well

as telephone banks/voting stations for Bexar County Elections, among many other similar positions. In

Portland, Oregon, I worked for Hanna Andersson Clothiers, as a telephone-order processor, as well as billing/

shipping/receiving orders in the warehouse and as a sales secretary for a major lumber and hardware

brokerage. In Detroit, Michigan, I temped through Kelly Services for the automotive industry’s seat-belt

research and development division; as a sales secretary for ordering and building vehicles in an automotive

leasing company; and executive administrative assistant for the vice president of North American Steering

and Suspension, as well as administrative assistant for TRW hardware.

My military positions were as an Administrative Technician, Supervisory Level 7, and Public Affairs

Technician, Level 5. In uniform, I spent eight consecutive years at Selfridge Air National Guard Base, Mt.

Clemens, Michigan, functioning in both public affairs and administrative capacities, in which one of the tasks

was designing, compiling and writing technical manuals for training purposes over three consecutive years. All

total, I have served two decades, my last position within the United States Air Force Reserve, 433rd Wing,

Headquarters, Lackland AFB, San Antonio, Texas, as a Public Affairs Specialist. The military and the corporate

structure has given me a wealth of experience and honed my skills to take on virtually any task assigned or not

for accomplishment.

I have accrued the necessary software skills: Excel, Access, Microsoft Office, Outlook, PowerPoint and Lotus

Notes. My organizational, multi-tasking and prioritizing skills are excellent, and, even though I have good

teamwork habits, I am able to work exceedingly well independently and with initiative. Nearly all my

background has evolved in and around fast-paced, multifaceted environments. Although I have college credits, I

do not have a college degree, but I, additionally, have returned to further my education in order to keep up with

the work arena. I have passed and operated under both top secret and secret clearances, as well as being bonded.

Currently, I have three part-time positions in which one is in working for Rosemarie Acerra, General Manager,

Jason’s Deli, Colonnade location, in counting five cash drawers; preparing same for the next shifts’ use;

entering paperwork for same into Excel spreadsheets for reconciling; depositing the shift’s monies; counting the

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safe twice each shift; and doing administrative tasks as needed with or without direction. Ms. Acerra’s cell

phone is 210-***-**** (her personal cell). This is, currently, an on-call position.

I, also, clean offices for Dr. Henry Bernstein, PhD, Owner-Consultant, Gas Turbine Materials Associates

(GTMA), on alternate Sundays. Dr. Bernstein’s office administrator is Mr. Warren Lieberman, 210-***-****

(business cell). If you need to speak with Mr. Lieberman regarding my efforts over the years’, please feel free

to contact him.

You may also contact Ms. Griselda Arocha, Senior Recruiter, Spherion (now Randstad) Staffing, 210-***-****

(office), regarding my work in the coordination of the National Career Fairs events, San Antonio, but no longer

handled from her office location.

Please leave a message on my home Magicjack recorder and I will reply as soon as possible. I look forward to

speaking with you, in the near future.

Respectfully,

Jana Leland

9605 W US Hwy 90, #27 (Home) 210-***-****

San Antonio, Texas 78245.9527 (Cell) 210-***-****

*************@*****.***

Contact this candidate