Technical Writer/Graphic Designer

Shannon Heilman

*** *** ******* ****, ************, Tennessee 37334

Home: 931-***-****

Cell: 859-***-****

Email: *******.*******@*****.***

Multifaceted Creative Technical Professional

Leverages 27 years of graphic design and technical writing expertise with management skills to provide excellent

customer service, the ability to execute efficient work flow processes and complete multiple large-scale projects on

time. Experience in civilian and military technical writing, graphic design, print design, web design, software

interface design, computer-based training, publishing, photography, audio production and video production.

Known for excelling in fast paced environments where being flexible and solving issues while getting projects done

is a normal day at the office.

PROFESSIONAL EXPERIENCE

2013 – present: Goodman Manufacturing Company, Fayetteville, TN - Technical Writer

Creating, m odifying a nd tracking production a nd service literature f or G oodman, Amana a nd Daikin products

working with engineers and product specialists.

2011 – 2013: Scientific Research Corporation, Huntsville, AL - Technical Writer III

Provided technical writing, interactive computer-based training a nd graphic design support to multiple military

contracts within the Simulation, Test, a nd Instrumentation Division. Supported TETRA (Test a nd Evaluation Threat

Resource Activity); Threat Systems Test Support f or NIE (Network Integration Evaluation); WCCJ (Wideband

Configurable Controlled Jammer); Threat Test Simulator Systems Operations; RDEMS QRT (Rapid Development

a nd Sustainment o f Enterprise Mission Services Quick Reaction Test); a nd SRC documentation, contract proposals

and presentations.

2005 – 2011: Community Publications, Incorporated, Bellevue, KY - Chief Operations Officer

Managed the front office, pre-production services, print production, post office delivery o f 6 monthly magazines

( 30,000 monthly circulation), created a nd maintained 2 websites, a nd maintained subscription databases. Assisted

with general accounting a nd b ookkeeping tasks. Point person f or accounting, production, art department,

advertising a nd all technical issues involving office equipment, production equipment, computers, network,

websites, email, a nd web-based software used to track the entire monthly magazine process. Supported other

c ompany tasks including designing b ook covers, b ook layouts, newsletters, brochures, pamphlets, menus, business

cards, flyers, a nd programs. Worked with editorial a nd sales staff to insure magazine advertiser a nd reader

satisfaction. Previous responsibilities included magazine ad design, magazine layouts a nd other graphic design

projects for printing and book clients.

2002 – 2005: Scientific Research Corporation, Virginia Beach, VA - Technical Writer III/Graphic Designer

Support to the Joint M ethodology to Access C4ISR Architecture (JMACA) Joint Test a nd Evaluation (JT&E).

Prepared all JMACA JT&E documents f or Joint Program Office approval including: project master plan (PMP),

consolidated resource estimate (CRE), risk reduction event (RRE) plans, after action reports (AAR), detailed test

plans (DTP), quick l ook report (QLR), test event reports (TER), closedown a nd transition plan (CTP), final report

a nd joint test lessons learned report (LLR). Submitted all official documents to the Defense Technical Information

Center (DTIC) f or archiving purposes. Created all graphics a nd printed materials including: website creation a nd

maintenance, graphics, figures, charts, tables, logos, p hotography, documents, certificates, signs, labels, business

cards, test event materials and conference materials.

2002 – 2002: Scientific Research Corporation, Charleston, SC - Technical Writer III

Created graphics, presentations, white papers, technical documentation a nd developed an administrator manual f or

the Science and Technology Network Operations Center, SPAWAR Systems Center Atlantic.

2001 – 2002: BAE Systems, Charleston, SC - Technical Writer III

Technical writing a nd graphic design support f or SPAWAR Systems Center Atlantic Code 6 32. Developed

installation a nd technical manuals to teach active d uty military how to install, use a nd troubleshoot issues with the

Navy's ISNS (Integrated Shipboard Network System). Designed a trade show tabletop display f or recruiting student

interns in support of SPAWAR Systems Center Atlantic's human resources department.

2000 – 2001: Scientific Research Corporation, Charleston, SC - Technical Writer/Graphics Specialist

Created graphics, tables, charts, figures, white papers, user's manual, system administrator's manual, training manual,

presentations, security policy, code documentation a nd the system manual f or SPAWAR Systems Center Atlantic

Code 635, Code 731 and NAVMACS II SSA.

1998 – 2000: Blackbaud Incorporated, Charleston, SC - Multimedia Designer/Multimedia Producer

Computer interface design, photography, graphic design, audio production and video production for the multimedia

software development team a nd departmental requests. Created graphics used in company's software products,

including the computer-based training. Multimedia support also provided to Blackbaud University.

1998 – 1999: Charleston Battery Incorporated, Charleston, SC - Graphic Designer/Multimedia Producer

Designed various brochures, flyers, coupons, programs, pennants, tickets, invitations, press kits, items to be sold,

signs, promotional pieces, etc. Video production o f h ome games a nd created highlights videos. Coordinated with

advertisers, printers and various advertising media groups.

1995 – 1997: Royster Printing Services, Chesapeake, VA - Graphic Designer

Typesetting, graphic design, layout design and pre-press support for incoming print work.

1995 – 1995: Yagen Companies, Virginia Beach, VA - Advertising Director

Managed all advertising a nd graphic design projects f or Search & Recruit International, Fighter Factory, Tidewater

Tech, Beta Tech, Employment Services, Inc., Technical Education Services, Inc., a nd an internal printing c ompany.

Coordinated all tv a nd radio b uying, placed all media type advertising, assisted in developing promotional videos,

created print advertising and tracked all advertising for the promotional and educational effectiveness.

1993 – 1994: The Ben Silver Corporation, Charleston, SC - Patent Plaque Division Manager

Received, processed, designed a nd invoiced orders a nd handled all customer service f or the division. Designed the

patent plaque catalog and ads for print media outlets.

1992 – 1993: Port City Printing, Charleston, SC - Graphic Designer

Designed print jobs, invoiced customers, tracked jobs and computer consultant for the company.

EDUCATION

Miami University, Oxford, Ohio, Fine Arts B.F.A.

CLEARANCE

Top Secret (Granted 11 MAY 2012)

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