Engineer Customer Service
Resume:
PHIL R. HENRY
Shelbyville, In. 46176
*************@***.***
Summary
Having years of experience in tool & die by making progressive dies, transfer dies, line dies, cast
iron dies, and other types of special tooling and fixtures I believe my experience can benefit your
company. I have also been involved with die designs from conception to final part making. I have
been responsible for having dies built in the U.S. as well as Japan. I have traveled many times to
Japan for design reviews as well as die trials and buyoffs. I am very familiar with tool shops
around the Midwest area. I am a hands-on and attention to detail engineer.
ADDITIONAL SKILLS
• Over ( 20 ) years experience in building form, progressive, trim, and draw dies.
• Have ( 25 ) years experience in an automotive stamping plant.
• Leadership and supervisor training through work associated classes and community college
classes.
WORK EXPERIENCE
Tool & Die Engineer
GESTAMP ALABAMA
7000 Jefferson Metropolitan PKWY ( Oct. 12 – Current )
• Engineer for stamping dept.
• Troubleshoot die problems
• Control engineering changes & costs
• Work closely with die maintenance to correct problems
• Lead Scallop blank material reduction program
PK USA Tool & Die Engineer
600 Northridge Drive ( August 07 – Oct. 12 )
Shelbyville, In. 46176
• Engineer for stamping dept.
• Troubleshoot die problems
• Work with outside vendors for new die builds or engineering changes
• Start up of new Nissan Infiniti program
TWB INDIANA Customer Service Representative
153 Walesboro Road ( Jan 03 – August 07 ) ( Plant Closure )
Walesboro, In. 47203
• Customer Service Representative for laser welding dept.
• Contact between customers, our company management and production team members
• Responsible for visiting customers to investigate complaints, quality issues, new business
products
• Visiting customer machine operators for feedback to improve our product delivery or
material quality
• Investigate part defects at the customer plant and determine the root cause
• Provide feedback to the customer or management to fix the problem
P & A INDUSTRIES Tooling Process Engineer
600 Crystal Avenue ( August 97 – Dec 02 )
Findlay, Oh 45840
• Tooling engineer for the stamping dept.
• Coordinate new die building with outside vendors
• Follow-up on tools during design, build, and homeline tries
• Work with corporate engineers on new die builds and follow-up
• Troubleshoot stamping dies in house ( progressive and line dies )
• Work with Tool & Die Dept. on repairs, improvements, and engineering changes
• Training of apprentices in tool & die dept.
THOMAS BUILT BUS Manufacturing Engineer
1402 Courtesy Road ( February 96-August 97 )
High Point, N.C. 27260
• Manufacturing Engineer in Fabrication Department.
• Study manufacturing operations and material/ product flow.
• Develop and write flow charts and process sheets.
• Specify and purchase production equipment and fixtures that are required to improve the
manufacturing process.
• Coordinate the manufacturing and debugging of production equipment and fixtures.
• Accumulate information and prepare feasibility studies to justify equipment and fixturing.
• Work with Tool & Die shop to justify, build, & follow thru on new tooling.
PK U.S.A., INC. Tool and Die Asst. Manager
600 Northridge Drive ( March 91-February 96 )
Shelbyville, In. 46176
• Manager of ( 19 ) employees for the tool & die shop.
• Planning job assignments by reviewing information on work orders.
• Interpreting blueprints, specifications or sketches for Engineering changes.
• Examining defective parts to be repaired or replaced by die changes or die repairs.
• Clarify specific questions with press operator or stamping group leader about die trouble.
• Determine method of procedure, sequence of operations, equipment and tooling to be used
for die repairs.
• Responsible for ordering and keeping updated spare parts for ( 1500 ) dies.
• Coordinate outside vendors for repairs or Engineering changes and follow-up on these
changes.
• Responsible for new die construction in-house and outside die construction with vendors as
well.
• Follow-up the die construction with die try-outs and final inspection.
HARTUP TOOL, INC. Toolmaker
912 S. Marr Road ( October 77- March 91 )
Columbus, In. 47201
• Lead man ( Tool Maker ) for the Tool & Die shop.
• Operated mills, lathes, grinders, drill presses, stamping try-out presses, EDM machine.
• Capable of reading blueprints and part prints.
• Troubleshooting at stamping companies for dies that were made by HTI.
EDUCATION
• Indiana Vocational Technical College, Columbus, Indiana
• Associate Degree- Industrial Training
• Columbus High School, Columbus, Indiana
• Solid Edge ( CAD )
MILITARY SERVICE
• U. S. Army Honorable Discharge
• Sergeant E-5 upon discharge
Contact this candidate