Customer Service Project Manager

Maria Priyanka Sabastian

*********.*****@*****.*** 216-***-****

OBJECTIVE

To be an integral part of fast paced, technically challenging, highly motivating organization to diversify my skill set in the industry and as part of a larger organization and help achieve business success for the organization.

TECHNICAL PROFICIENCIES

Languages: C, C++, Java, XHTML, CSS, JavaScript,Ajax, PHP, C, JAVA, XML

Database: MS Access, SQL, PL/SQL,T-SQL, Oracle, RDBMS, MongoDb, EMR

Design/Modeling: UML, OOMD.

Reposting tools: Pivot tables, Tableau, SSRS.

Development: Android Applications, SDLC, Agile and Scrum, STLC

Operating Systems: Windows 7/8, Mac OSX, Linux

Hardware: PC repair, upgrades, troubleshooting, building desktops

Web Design: Adobe Photoshop, Justinmind, Visual Basic, Flash, Dreamweaver

Software Applications: MS Office 03/07/10/13, Avaya

Networking: LAN/WAN, TCP/IP,

PERSONAL SKILLS

Leadership and Management Problem Solving and Creativity Technical Writing

Attention to detail Telephone Communication Teamwork

Strong Interpersonal Excellent Customer Service Analytical thinking

Communication Organization and Planning Risk Taker

EXPERIENCE

Graduate Research Assistant June 2013 – Present

University of Maryland Baltimore County, Information Systems Department.

• With the aim of business process reengineering the existing software - requirements gathering, collating and carrying out complex data analysis in support for upgrading the existing software.

• Design and create data reports and reporting tools such as Tableau and Pivot tables in decision making and for statistical findings.

• Analyzing and mining business data to identify patterns and correlations among the various data points.

• Manipulating, cleansing & processing data using Excel, Access and TSQL

• Mapping and tracing data from system to system in order to solve a given business or system problem.

• Perform statistical analysis of business data.

• Responsible for loading, extracting and validation of client data.

• Analyzing raw data, drawing conclusions & developing recommendations

• Design challenges range from the gesture vocabulary to the appropriate combination of input modalities and specific sensing mechanisms.

• Followed by the analysis and planning phase process with Waterfall and Agile methodologies for the testing process at each phase of the project.

Graduate Research Assistant February 2013 – July 2013

University of Maryland Baltimore County, Information Systems Department.

• Improve web-browsing experience on a mobile.

• Design and develop a cloud database essential for this project

• Testing android application and development for the project.

• Engage in peer reviews, requirements, code, design and test.

• Load and Performance testing of the application.

Software developer Intern February 2012 – June 2012

Winsys Computech, Karnataka India.

• Development of a messenger application in Java.

• To maintain the confidentiality of the conversations.

EDUCATION

University of Maryland, Baltimore County, Baltimore, MD Expected in December 2014

M.S. Information Systems

The Oxford College of Engineering May 2012

B.E. Information Technology

CLASS PROJECTS

Analysis of Facial Biometrics using data mining techniques and tools with a future prospective of implementation of big data using Hadoop in the same area.

Data analysis of the Electronic Medical Records as a part of a business Intelligence project.

System Development Life Cycle, concentrating on the analysis and design of an Accommodation Requesting System was developed for the U.S Census Bureau, Baltimore, Maryland.

Database for an online hotel reservations using Oracle and PL/SQL.

OTHER WORK EXPERIENCE

Blood Donation Portal August 2011–December 2011

Tools used: HTML, CSS, JAVASCRIPT,PHP.

Created a website where people can register themselves as blood donors and to provide the information about the donors, nearby blood banks in case of emergency to the required seekers.

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Piano Teacher

Taala music school May 2011- December 2012

Planning individual lessons and overall schemes of work for pupils.

Developing knowledge of materials and repertoire for students at different stages of their musical development.

Teaching individual and/or group lessons lasting from 15 minutes to an hour or longer, usually incorporating elements of general musicianship, such as ear training and theory, as well as instrumental technique and interpretation.

Arranging lesson schedules, collecting fees and entering students for examinations.

Preparing pupils for performances, examinations, auditions and festivals.

Negotiating time and accommodation slots for school-based music lessons and working alongside classroom teachers on music activities.

Communicating with parents about their child's lessons and progress.

CERTIFICATION

• ERP Conference Certification.

• NIIT Certification of Microsoft Swift.

RELATED ACADEMIC COURSEWORK

• Foundation of Information System

• Decision Support System

• Distributive System

• Server Side Web Systems

• Financial Management

• Semi-Structure Analysis and Design

• System Analysis and Design

• Advanced Database Projects

• Analytics for Cybersecurity.

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