Customer Service Manager

Peggy Staub

*** ****** **. *******, **. *****

717-***-**** or Email: ***********@*****.***

Education:

York Technical Institute – L’Ecole de Cuisine October 2003 –

July 2005

Associates Degree in Culinary Arts and Restaurant Management GPA 3. 98

Employee Management and Management Skills Courses 1993 -1999

SafeServ Certification Current

Cake Decorating and candy making instructor 1980 - 1995

Job Experience:

Hanover Hospital Hanover, Pa. February 2009 –

Present

Cook

• Prepare meals for patients and café

• Maintain current codes and dates / Product rotation to assure freshness

• Prepare food and set-up special functions

Sisters of Saint Joseph McSherrystown, Pa. September 2006 – June 2011

Cook

• Prepare menus and cooks for sisters

The Bridges Golf Course Abbottstown, Pa. May 2002 – May

2006

Restaurant Manager

• Develop daily menu / Prep food for daily production

• Training of kitchen staff

• Worked with customers on menus for parties and banquets

• Prepared food for banquets for up to 250 people

• Ordering and receiving of product/ product rotation

• Front of the house sales

• Customer Service at point of sale

• Implemented Sanitation Standards

Lowe’s Home Centers Hanover, Pa. June 1993 – September 2000

Administrative/ Customer Service Manager

• Supervised departmental employees

• Developed and maintained daily assignments and weekly schedules

• Maintained quality cash flow and in- house accounts

• Marketing and Merchandising

• Hiring and dismissal of employees

• Conducted employee reviews and established pay increases

Rutter’s Farm Stores

Store Manager Gettysburg, Pa. October 1980 – September 1985

• Inventory Control and maintaining stock levels

• Hiring and dismissal of employees

• Developed daily assignments and weekly schedules

• Maintained cash flows and balancing daily deposits

• Maintained sanitation standards and regulations / maintained codes/dates on all deli product

• Handled employee issues and concerns

• Marketing and merchandising of products

• Customer service point of sale

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