Customer Service Sales

Leonard Joseph Zawojski *rd

**** ******** **. ************, ** 19114

Cellular 1-267-***-****

******************@*****.***

OBJECTIVE

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.

QUALIFICATION HIGHLIGHTS

* Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable, and punctual.

* Recognized for long hours, commitment to customers, attention to detail, professionalism, and follow-up.

* Resourceful, energetic, competent, multi-task and results-oriented.

* Competent using software including: Windows, Word, PowerPoint, E-mail, and the Internet.

* Another accomplishment, achievement, award or promotion.

EDUCATION

H.S. Diploma, Home Economics - 1996 - 1999

Jules E. Mastbaum Area Vocational Technical School, Philadelphia, Pa

Teacher Assistant, Community Learning Center - 1998 - 1999 (done for grade in H.S)

Computer Repair & Business - 2003 - 2005

Charleston Job Corps Center, Charleston, WV

EMPLOYMENT HISTORY

Shift MGR. March- 1995 September - 1999

Discovery Zone, Philadelphia,Pa

Selected food items from serving and storage areas and places food and beverage items on serving tray and in takeout bag. Notified kitchen personnel of shortages and special ordered. Received payment. Requested and recorded customer order and computed bill. Made and served hot and cold beverages and desserts. Cooked and re-heated food items, such as French fries. Investigated and resolved complaints regarding food quality, service, and accommodations. Organized and directed worker training programs, resolved personnel problems, hired new staff, and evaluated employee performance in dining and lodging facilities. Coordinated assignments of cooking personnel to ensure economical use of food and timely preparation. Planned menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs. As a party host, it was my job to take pizza orders, distribute tokens, distribute goodie bags, serve pizza, cake, and drinks, as well as ensure the birthday child and his friends had a magical time. There was also a time during every birthday party when the hosts would dance and sing Happy Birthday. Help create the lasting magical memories for our guests. Party hosts/hostesses do the work so that Mom and Dad can relax and enjoy the party. Ensuring all games are working properly.

Utilizing our unique Kid Check system to ensure that all Guests that come together leave together.

Responsible for providing great-quality food.

Suggestive selling and cash handling.

Crew Member November - 2000 August- 2003

mc Donald's, Philadelphia,Pa

Assisting in providing a safe, fun and clean environment for all our Guests. Cleaned and maintained work areas, equipment, and utensils. Removed garbage and trash and places refuse in designated pick up area. Carried and transferred by hand truck supplies and equipment between storage and work areas. Stocked serving stations with food and utensils. Loaded and unloaded trucks used in delivering and picking up food and supplies. Set up banquet tables. Cleaned and prepared various foods for cooking and serving. Prepared and packages individual place settings.

Stock boy June- 2007 July- 2007

Wal-Mart, Butler,Pa

Receive and count stock items, and record data manually or using computer.Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.Drive trucks in order to pick up incoming stock or to deliver parts to designated locations.Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.Prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued.Sell materials, equipment, and other items from stock in retail settings.Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions.Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.Advise retail customers or internal users on the appropriateness of parts, supplies, or materials requested.

Cleaner and Helper April- 2009 December- 2010

Appliance Factory, Philadelphia,Pa

Prepared sales slip and sales contract. Sold and arranged for delivery, insurance, financing, and service contracts for merchandise. Recommended, selected, and obtained merchandise based on customer needs and desires. Greeted customer. Inventoried stock. Rented merchandise to customers. Wrapped merchandise. Estimated cost of repair and alteration of merchandise. Cleaned shelves, counters, and tables. Requisitioned new stock. Described merchandise and explained use, operation, and care of merchandise to customers.

Cashier and stock boy - April -2012

- December - 2012

Family Dollar, Philadelphia, Pa

Receive payment by cash, check, credit cards, vouchers, or automatic debits.Issue receipts, refunds, credits, or change due to customers.Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.Greet customers entering establishments.Maintain clean and orderly checkout areas.Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.Answer customers' questions, and provide information on procedures or policies.Stock shelves, and mark prices on shelves and items.

Host - Febuary 2013 - June 2013

Applebee's, Philadelphia pa

Opens door for guests arriving and departing. Accommodates any special needs of guests, i.e., boosters, highchairs, disabilities. Manages the Wait List when the restaurant is full. Provides guest assistance to servers as needed. Maintains a clean and organized work area and completes cleaning as assigned Fills out the feature board and inflates balloons. Provide excellent customer service to residents. Assist and support wait staff in serving meals to residents. Ensure that residents receive quality meals. Ensure clean maintenance of dining rooms or halls. Ensure cleanliness of dinnerware. Serve beverages, water and other drinks. Set up dining tables as requested. Stack and un-stack chairs and put tables in order. Interact and coordinate with hosts and service staff to ensure effective service. Maintain best practices in maintaining cleanliness in bussing services.assist other restaurant staff members with duties such as clearing and cleaning tables, filling water glasses and refilling drinks, maintaining cleanliness in the kitchen and customer areas and returning plates to the kitchen.

Ecomm - June 2013 - December 2013

Deb shop wearhouse Philadelphia, Pa

Loading and unloading of goods and supplies and ensuring proper handling of the same.Ensuring the cleanliness and proper stocking of inventory in the work area.Maintaining quality in the warehouse and keeping track of all damaged inventory and reporting the same to the supervising authoritie.Proper packing, labeling and tagging of the inventory in the warehouse.Conducting cycle counts of inventory and managing daily log registers.Efficiently carrying out all orders of the supervisors.Working in accord with all safety regulations of the warehouse.Coordinating work with fellow workers and other team members.Basic knowledge of using and operating warehouse machinery and equipment.Ability to efficiently coordinate workings with internal and external workers of the company.

Delivery driver - December 2013 - Present

Papa Johns Philadelphia, Pa

Check all products for accuracy against quality standards and deliver products to customers in a safe, courteous, and timely manner while working as part of a team. Support the restaurant by performing other workstation duties. Comply with Papa John's uniform, appearance, and operations standards as defined in the Operations Manual, Cross-Training Guidebook, Team Member Handbook, and with federal, state, and local laws and ordinances.Perform duties including pre-delivery vehicle preparation, learning the delivery area, checking orders for quality and accuracy, following proper delivery procedures; providing quality customer service through positive and professional interaction with customers in person or by phone, and acting with a sense of urgency in everything they do. Perform other assigned workstation duties including making quality products, preparing ingredients and taking orders.Work as part of a team and assist each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift. Enhance the company's image by complying with uniform and appearance standards. Contribute to an atmosphere of teamwork, energy and fun.Accurately process order paperwork and payment transactions, execute cash management duties, and use the PROFIT System. Support sales efforts by suggestively selling to increase the check average when taking an order and distributing door hangers during every shift. Protect the company's assets by maintaining organized, safe, and clean work areas; comply with safety and security standards at all times.

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