Customer Service Data Entry

Michaela Rodacker

**** ***** ***, **********, ** 95833 916-***-**** *********@****.***

OBJECTIVE To obtain a position as a Receptionist, Secretary, or Volunteer Coordinator where I can utilize the

skills I currently possess and gain as many new ones as I can. I have excellent organizational skills allowing for

efficient time management to prioritize and complete necessary tasks both working on my own and in a group

setting.

QUALIFICATIONS

Data Entry with Efficient Alpha/Numeric Filing

Fax/Copy/Scan/ Multi-line Phones

Scheduling and Appointment Setting

Resume and Job Search Assistance

Keep accurate Inventory of Office Supplies

Type 50+ wpm & 10Key

Microsoft Office

WORK HISTORY

Goodwill Industries 2012-Present

Volunteer Coordinator

Assist clients with Job Searching, and monitoring of activity

Perform one-on-one and group orientation for Administration/Office Technology training program

Entry of student information and classroom attendance

Accurate data entry of Job Connection Enrollment, Volunteer Applications, Court Referral

information and Time sheets.

Assist students with Microsoft Office questions to complete training program

Train new volunteers and CWEX participants

Gather local resources for people of the community to utilize

Find and post current job leads on a weekly basis

Placement of volunteers and updating Job Coaches and Store Managers

Work efficiently and assist participants and volunteers with disabilities and special needs

Organization of Job Connect center and Front Desk

Department of Social Security Determinations Bureau 2011-2012

Office Clerk

Order office supplies and keep inventory

Sort incoming/outgoing mail

Open new case files

Shriner’s Children’s Hospital 2008-2010

Environmental Services

Sterilization of Surgical equipment

Sanitized operating rooms before and after skin grafting procedures

Properly disposed of biohazard waste and sharps containers

Efficiently followed proper protocol in the sanitation of ICU patient rooms in Burn Unit

K-Designers 2007-2008

Appointment Setter

Provided excellent customer service in an outbound center

Appointment setting

Dummit, Buckholtz & Trapp 2004-2007

Receptionist/Secretary

Created and Maintained a proficient filing system for legal Documents

Used Outlook to schedule depositions and create calendar

Coordinated with Experts in Medical Malpractice suits

Use of multi-line phones, copy/fax machines and scanners

Maintained and stocked inventory of office supplies

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