Customer Service Medical

Barbara K. Drake

***** ******* ******, *** *****, Nevada 89123

*****************@*****.***

Cell: 702-***-****

SUMMARY OF I am a highly dedicated employee with an excellent human

resources

QUALIFICATIONS background including but not limited to: Benefit

Administration, FMLA and Medical leave Administration and

New Associate Orientation. Being a self-starter with strong

organizational and communication skills, I am able to work

well independently or as a team member.

EDUCATION Professional Careers School 1994-1995

Medical Secretary Courses

Medical Terminology Courses

EXPERIENCE

Venetian / Palazzo

LOA / ADA Administrator September 2009 - January

2014

As the Lead LOA / ADA Administrator, maintain communication

with all departments. I also maintain the Leave of Absence

Policy. I am also responsible for the efficient and

detailed LOA process for both properties. Along with two

other peers, we are able to oversee approximately 1113

active intermittent FMLA files as well as approximately 300

Block FMLA files. I also attended Unemployment hearing.

Harrahs Entertainment March 2006-September

2009

Human Resource Representative (LOA & Benefits)

Responsible for Benefits implementation, communication and

auditing for approximately 1900 benefits eligible

Associates. These tasks include but are not limited to

facilitation of training in New Associate Orientation,

fielding benefit questions and walking Associate through

formal claims procedures. Successfully implemented open

enrollment for both a new full-time benefits plan, as well

as a partial benefits package offered through third party

benefit carriers. As a Human Resource Representative, I am

also responsible for the efficient and detailed LOA process

for a 7,800 Associate base property. Along with two other

peers, we are able to oversee approximately 582 active

intermittent FMLA files as well as approximately 145 Block

FMLA files. Knowledgeable on 11 individual union

contracts, each of which has distinct language for Leave of

Absence usage.

Caesars Palace March 2004-March 2006

Region Benefit Specialist

Responsible for Benefit implementation, communication and

auditing for

approximately 200 benefit eligible Associates including but

not limited to, facilitation of training in New Associate

Orientation. Responsible for auditing the medical billing

of our third party administers and including Cobra

administration for all properties.

Healthcare Financial Resources March 2002-March

2004

Large Balance Account Representative

Performed medical billing for St. Rose Hospital, Sunrise

Hospital and UMC Hospital. Successfully collected billing

refunds for insurance carriers, insurance re-billing and

performing medical related appeals and collections.

Ability to read and comprehend medical contracts.

**Awarded Employee of the Month in April 2003**

Barbara K. Drake

EXPERIENCE

(Continued):

Payroll Solutions, Inc. July 2001-March

2002

Payroll/Benefit Clerk

Worked directly with Human Resources on all benefit related

issues, as well as payroll processing and functions.

Responsible for employee medical benefit enrollment and

manually input status change forms on all employees.

Performed miscellaneous tasks which related to medical

benefits, claims and contracts. Processed and entered

weekly/BI-weekly/monthly payroll for approximately 150+

employees.

Dr. Richard Adams, D.M.D. March 2000-March 2001

Lead Front Office & Back Office

Performed various front and back dental office duties on a

daily basis including patient scheduling, processing dental

billing. Extensive knowledge with working on Dentrix

computer software. Assisted dentist with root canals,

fillings, crowns and patient x-rays when requested.

Monte Carlo Hotel & Casino June 1996-March 2000

Casino Cage Cashier

Daily dealings with casino markers, filling banks and

helping customers with

cash winnings, etc. Successfully ran main bank when needed

to oversee daily casino profits; balancing approximately

$100K per shift. Worked in soft count when needed and

excelled in one on one customer service duties.

~References Furnished Upon Request~

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