Customer Service Technician
Resume:
Maykel Matias
Tel: 813-***-****
E-mail: ************@*******.***
his empathy with other people and his desire to learn from them are one
of Maykel's main strengths
William F. Klosterman
ITT Technical Institute Instructor
Maykel is always on time and prepared, and is a great contributor to
class, he is a delightful student, and a pleasant young man, he has a good
effect on those around him and the overall experience in the classroom
Kitty Sykes Freeman
ITT Technical Institute
Instructor
Maykel has always completed his assignments on time and had near
perfect attendance. He has shown me that he is reliable and trustworthy
Richard A. Jones
ITT Technical Institute Instructor
Summary
Electronic Engineering graduate with leadership experience in management,
customer service and technical support. An effective problem solver with a
strong commitment to customer satisfaction looking to expand knowledge and
skills while delivering significant operational benefits and substantial
cost savings.
Skills
Digital Multimeter
Oscilloscope
Spectrum Analyzer
Bilingual (English/Spanish)
Knowledge of PC setup and installation, as well as various peripherals,
data entry, and file updating
Personnel managing, and Good client relation skills
Experienced in system-operations training, collections, and customer
service
Computer Software (Word, Excel, PowerPoint, Outlook)
Equipment installations and Wireless Experience
Work Experience
Electronic & Test Technician
07/2011 - Present DCR Workforce (Subcontractor for Lockheed Martin)
Oldsmar, FL
Visually inspection of the product to be tested and troubleshoot devices or
systems often while working from engineering drawings and/or written or
verbal instructions.
Perform testing and examination on military equipments.
Utilize specialized software in order to perform testing.
Communicate findings to manufacturing and engineering teams for any process
improvements
Debug Technician
10/2009 - 07/2011 Jabil Circuit, Inc
Saint Petersburg, FL
Visually inspect circuit boards, identify the failure, simulate and
troubleshoot using schematics and diagnostic software
Perform testing and examination of defective goods in order to identify and
repair complex faults
Utilize specialized equipment in order to perform detailed testing
Analyze failure data received for testing equipment
Communicate findings to manufacturing and engineering teams for any process
improvements
Service Technician
07/2007 - 10/2009 NCC construction, Inc
Tampa, FL
Troubleshot equipment and performed corrective maintenance down to
component level in breakdown situations.
Performed equipments check up regularly for safety reasons.
Installed new equipment.
Trained staff and undertake a wide range of duties to protect the output of
life's facility.
Floor Manager
10/2006 - 06/2007 Black Beans Restaurant, Inc
Tampa, FL
Resolved Network Issues
POS/ Troubleshooting, Windows base
Reset Connectivity
Managed over 10 employees, Schedule Preparation, Cash Handling, Inventory,
Direct relation with clients
Service Technician
03/2005- 10/2006 Your Tec Communications
Tampa, FL
Troubleshot cell phones (Nextel) and two way radios (Motorola)
Use of a specialized equipment to test radios (frequency, power, tone, etc)
Technical knowledge: repair CDMA (Sprint) systems and subscriber units
(Troubleshooting - Shorts, unsolder pins or components, and then test it).
good professionalism and
maturity, he was much focused on Education
the course material, he displayed 2011
a natural ability to learn ITT Technical Institute
difficult subjects, he has good Tampa, FL
class behavior and always strived Bachelor of Science, Electronic
to do his best & Communication Engineering
Technology
Eddie L. Green *GPA 3.91, Dean's List
ITT Technical Institute
Instructor 2005
ITT Technical Institute
Tampa, FL
Associate of Science, Computer &
Electronic Engineering Technology
*GPA 3.9, Dean's List
*Member of the National Honor
Society ALPHA BETA KAPPA
Contact this candidate