Customer Service Sales
Resume:
CHRISTINA N. COLLINS
SPECIAL EVENTS • EXPERIENTIAL MARKETING • HOSPITALITY • RELATIONSHIP MANAGEMENT
SNAPSHOT
Experienced event professional seeking a position that will utilize my diverse background to effectively contribute to a
company’s success.
ENERGETIC: Able to get things done effectively in a motivating, upbeat and encouraging Environment.
INNOVATIVE: Resourcefully solves problems while processing creativity and remaining current with industry trends.
SELF-STARTER: Allows me to effectively lead, prioritize and organize both projects and people.
CUSTOMER SERVICE DRIVEN: Ability to communicate clearly to ensure goals and objectives are met.
PROFESSIONAL EXPERIENCE
MEETING PLANNER • AUTOTRADER.COM • ATLANTA • www.AutoTrader.com • JANUARY 2011 – PRESENT
An online marketplace for car shoppers and sellers, aggregating millions of new, used, and certified second-hand cars
from thousands of dealers and private sellers.
EVENT PLANNING RESPONSIBILITIES
Personally responsible for all planning aspects of over 60 executive, client, community service, and sales training
events per year.
Assist in the organization of national sales conference of over 1,100 participants, and sales incentive trips of over
200 guests.
Negotiate contracts and agreements with hotels, convention centers and ground transportation, to ensure all
institutional requirements are met and cost savings realized wherever possible.
Supported the management of event budgets, production schedules and project plans.
EVENT TICKET MANAGEMENT RESPONSIBILITIES
Lead the planning and implementation of the tool created to assist the ticketing process
Manage and maintain the allocation and distribution of sporting and media event tickets to the sales field
Distribute reporting of ticket management to executive staff and regional directors
Provide recommendations for experiential and hospitality package purchases based on historical use of tickets.
PRIMESPORT • ATLANTA • WWW.PRIMESPORT.COM
Sports Travel/Event Management Company, offering tickets, travel packages, and hospitality events for corporations,
professional sports teams and fans.
EVENT MANAGER • AUGUST 2010 - JANUARY 2011
Oversaw the planning, coordination, marketing and implementation of special events at national sporting events
such as the Rose Bowl, BCS National Championship, Super Bowl, and NCAA College World Series.
Initiated brand marketing and sponsorship opportunities within events by utilizing corporate contacts
network to build relationships.
Responsible for maintaining event budgets, conducted post-event analysis to determine ROI.
SPECIAL EVENTS COORDINATOR • JULY 2007 – AUGUST 2010
Provided on-site management for the official pre-game hospitality experience for both the Rose Bowl Game®
and the NCAA® Men’s Final Four® Tournament.
Aided in the organization of catering, décor, transportation, hotel, and event ticketing during major national
events such as the Super Bowl Game and the Masters Golf Tournament.
Administered RFP’s, negotiated terms and executed agreements for hotel and event services.
Responsible for creating purchase orders, contracts and invoices for corporate clients, insuring accurate revenue
is recorded.
PROFESSIONAL EXPERIENCE CONT’D
PRIMESPORT CONT’D
SALES/CUSTOMER SERVICE REPRESENTATIVE • MAY 2006 – JULY 2007
Managed customer phone ticket sales and answered customer questions regarding general event
information, ticket locations for worldwide entertainment and sporting events.
Worked directly with external ticket brokers to secure third party tickets for RazorGator consumer network.
Managed customer complaints and corrected problem orders to successfully resolve consumer issues.
SCHLESINGER ASSOCIATES • ATLANTA • www.schlesingerassociates.com
Market research data collection company.
CLIENT SERVICES SUPERVISOR • JANUARY 2005 – MAY 2006
Cultivated and built upon existing client relationships, increasing client satisfaction with Schlesinger Associates.
Supervised a team of twelve qualitative assistants, providing guidance and assistance with study logistics.
Assisted a project management team in completing client expense reports and determining the success of
market research studies.
QUALITATIVE ASSISTANT • JUNE 2003 – JANUARY 2005
Provided administrative support to various marketing executives in a market research environment
Assisted with production of study videos and subsequent distribution.
Qualified study participants and managed logistics unique to each research project.
COMPUTER SKILLS
Microsoft Word, Power Point, and Excel including pivot tables and Vlookup.
Customer relationship management systems, such as Salesforce.
Central ticketing and tour management programs such as Cvent, CSMS and ProTour.
VOLUNTEER
St. Jude Give thanks. Walk - Raises money for St. Jude Children's Research Hospital. (2012, 2013)
Project Open Hand – Aides in the prevention/better management of chronic diseases through preparation and
delivery of nutritious meals to the ill or underprivileged. (2011, 2012)
CHRIS Kids – group homes serving the youth in the metro Atlanta in foster care with mental health or emotional
needs of the abused and neglected. (2013)
EDUCATION
Georgia State University, Bachelor of Business Administration in Marketing, December 2006
ALIAS
Runner • Movie Buff • Foodie • Master Multi-Tasker • Self-Proclaimed Culinary Genius • Outdoors Junkie
CONTACT
*****************@*****.***
http://www.linkedin.com/in/collinschristina
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