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Customer Service Manager

Location:
Gordonville, PA
Posted:
July 10, 2014

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Resume:

Paul m. Fletcher

** ********* ****, **********, *** Jersey, 08016

Home: 609-***-**** Mobile: 609-***-**** • Email: acexfn@r.postjobfree.com

VICE PRESIDENT OF OPERATIONS, LOGISTICS & “SUPPLY CHAIN”

Professional Summary

Special recognition for expense reduction from 1.22% earnings ratio to .80% resulting in $1.2 million

dollar savings under plan. This challenge was accomplished within an operation that was responsible for

$2,073. Billion in annual sales and #1 producing business unit company wide.

Reduction of inventory by 27% and increasing the company’s “Turns” from 8.1 to 12.3. Service level

was improved from the inherited s 89% to 97% and an overall hit rate of stocking items of 98%.

Reengineered a manufacturing operation for Nutritional Line & Medical Device. The task of planning,

hiring, training and implementing change the business module from third parties to total in house

ownership. Start up task that included the implementation of SAP for planning, forecasting,

procurement, manufacturing and distribution. A $1.7m dollar investment and projected and R.O.I. of

$2.0m dollar annual return.

PROFESSIONAL EXPERIENCE

DRS Product Returns• Reading, PA 19605• (Oct. 2010 to Present)

DRS is a leading provider of returned goods management services for food and consumer packaged goods

(CPG) manufacturers. The Company’s core services focus on the prevention and control of returned goods,

optimizing recovery and reducing expenses.

“Vice President of Operations”

A Leadership position for areas of responsibility for return center operations, fleet operations and secondary market sales.

(Locations: Reading PA, Alcoa TN, Las Vegas NV, Indianapolis IN.)

United Natural Foods “Specialty Division” • East Brunswick, NJ, 08816• (June 2006 to Oct. 2010)

Distributes specialty food items, health and beauty care, non food items, and general merchandise in the United States.

Offering a portfolio of distribution, purchasing, marketing, category management, merchandising, logistics, and in store retail

services. The company serves a variety of retail formats, including conventional supermarket chains, natural product

superstores, independent retail operators, mass merchandisers and chain drug stores, and the food service channel. A

subsidiary of United Natural Foods.

“Director of Distribution”

Leadership for business units covering Mid Atlantic Region Sarasota Florida and North Eastern Frozen Foods operations

out of Worcester MA. All “day to day” operations and responsible for budgeting and performance, distribution and sale

operations, transportation and fleet management.

McKesson Pharmaceuticals • Delran, NJ 08075• (April 1998 to June 2006)

The largest pharmaceutical distributor in North America, distributing one third of the medicines used every day. We supply

more than 40,000 U.S. pharmacy locations, from Wal Mart to the Department of Veterans Affairs to community pharmacies

and hospitals.

“Distribution Center Manager”

The DCM is responsible for all aspects of distribution operations including budget management, staffing,

inventory control, distribution of product, and safety compliance. Interacting with sales directly with customers,

must ensure excellent customer satisfaction. To review distribution center “KPI” metrics and proactively improve

results in the use of Lean and Six Sigma principles.

CompuCom Systems • Paulsboro, NJ 08066• (Jan. 1993 to April 1998)

A leading IT outsourcing company providing infrastructure management services, application services, systems integration

and consulting services, as well as the procurement and management of hardware and software. CompuCom employs more

than 10,500 highly skilled associates who have earned in excess of 77,000 industry certifications company wide. As experts

Paul M. Fletcher • Page 2 • Email: acexfn@r.postjobfree.com

in workplace services, solution reduces costs, increases productivity and helps clients gain maximum value from information .

“Eastern Distribution Center Manager”

Primary responsibilities for a plant of 350k sq ft facility than was supported by 340 employees for computer assembly

configuration and engineering, customer service through distribution. Duties include creating or maintaining operation

policies, return procedures, scheduling, quality assurance, billing, cost analysis, reporting, or inventory reconciliation.

Supermarket General “Pathmark” • S. Plainfield, NJ 07080• (Dec 1988 to Jan. 1993)

Pathmark operates 140 supermarkets, under the Pathmark and Pathmark Sav A Center banners, in four states: Delaware, New

Jersey, New York, and Pennsylvania. Many of its stores are Pathmark Super Centers, which offer an expanded selection of

general merchandise, foods and pharmacies.

“Manager of Inventory Control & Facility Planning”

Reporting to the Vice President of Operations, this position is responsible for planning, inventory accuracy and maintaining

efficient inventory levels through the coordination and management of all inventory control functions. The position also is

responsible for developing and updating best practices policies and procedures to ensure efficiency of operations. This

includes store and distribution operations and coordinating merchandising objectives.

Century Construction • Tallahassee, FL 32301• (June 1983 to Dec. 1988)

The southeasts’12th largest developer and builder of residential and commercial properties located in Tallahassee Florida

under Turner Investments. Building about 300 residential and investment properties, Century’s was a major developer that

targeted 60 working days from permit to “Turn Key” delivery.

“Manager of Purchasing & Planning”

Original intent was to utilize my skills in PC networking and computer science. It developed into automated

preparing cost estimates for residential, commercial and municipal building projects. Working under the Director

of Purchasing, I used construction plans and experience in the industry to prepare and analyze project budgets

and spending to be within 5% of finished target of construction costs.

EDUCATION

B.S., Statistics / Computer Science, Florida State University, Tallahassee, Fl. (1983)

Certification, “Engineering Management Program”, Drexel University, Philadelphia, Pa. (1991)

(This program provides a solid foundation in the critical areas of management, finance and economics and adds

insight to industrial engineering and to better understand the skills and knowledge needed for managing these

roles and processes.)



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