Manager Management
Resume:
gina G. swanger
Mansfield, Ohio 44907
419-***-**** (cell)
E-mail: *********@***.***
SUMMARY Twenty eight years of dedicated service and a proven track
record within the Properties Management field in government and
private sectors, with expertise in management, organization,
planning, and completion of objectives. Excellent communication
skills with consistently positive results. Achieved designation
of (RHM) Registered Housing Manager.
ACCOMPLISHMENTS
SKILLS and ABILITIES
. Earned a near perfect score of 99% for the REAC Inspection
Program. (Physical Inspection of Properties).
. Excel in all aspects of successful properties management
programs, with an emphasis on proper communications with all
necessary parties.
. Possess a high level of practical experience combined with
formal education.
. Received superior rating from HUD, regarding the management
occupancy review. This review ensures all HUD guidelines are
being met through examination of tenant and administrative
files.
. Bilingual Spanish/English.
. Complete portfolio of accreditations, certifications and awards
(available for review).
EMPLOYMENT
HISTORY
VOLUNTEERS OF AMERICA, Mansfield, Ohio
Position - Director of Housing, 1998 to 2014
Direct the operation of eight residential facilities
encompassing 300 units of subsidized housing for the elderly,
physically challenged, families and tax credit. Managed a team
of seventeen employees. Control the operations budget of
$1,250,000.00 annually. Oversee all capital improvement
contracts. Negotiate vendor contracts and issue payments on
accounts payable items. Review tenants' asset and income
verification documents to calculate initial leases and annual
lease renewals. Prepare and follow up on HUD vouchers. Submit
capital improvement invoices for reimbursement from reserve
replacement funds. Utilize Property Manager and Federal Housing
Assistance systems.
. Instituted a preventive maintenance cycle painting and
recarpeting
program that contributed to substantial improvements in tenant
satisfaction.
. Improved occupancy rates through initiating tenant referral and
advertising programs, with all properties currently at 100%
occupancy.
. Researched and submitted HUD initial vacancy claims that
generated a significant rebate for the organization.
. Organized a tenant association to provide an improved avenue for
communication with residents.
gina swanger
RESUME
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. Obtained HUD approval for rent increases at all eight properties
by preparing documents which demonstrated higher maintenance
costs.
NHP MANAGEMENT COMPANY, Denver, CO
Position- Senior Property Manager, 1995 to 1998
Managed three properties consisting of 287 units of Section 8
housing.
Oversaw nine maintenance employees and two office
assistants.
Developed and allocated operating budget of $750,000 annually.
Prepared
monthly budget variance reports and expense forecasts. Directed
capital
improvement projects. Ensured prompt resolution of tenant
concerns.
Purchased maintenance materials and negotiated service
contracts. Review
and approved invoices for payment. Supervised tenant re-
certification
process and rent roll collections. Initiated and directed legal
actions for the
landlord.
. Reduced rent delinquencies by over 75%, through instituting
structured collection system including correspondence, telephone
and legal follow up.
. Implemented corporate standards for office administration
establishing organized files for tenants, contractors, and all
office correspondence.
. Coordinated major rehabilitation projects for two pre-war
buildings that encompassed new kitchens, baths, re-pointing of
building, window installations and sidewalks.
. Significantly improved the appearance of one property by
replacing the landscape contractor and upgrading the grounds
maintenance program.
. Reduced the response time on tenant complaints from four days to
less than 24 hours.
. Achieved consistently satisfactory ratings on all operational
audits.
RELATED MANAGEMENT COMPANIES, New York, NY
Position - Office Manager, 1991 to1995
Directed the management of a 65-unit Section 8 family housing
and a
53-unit Section 8 senior citizens housing development. Screened
prospective tenants to determine eligibility. Conducted home
visits
utilizing bilingual skills. Maintained prospective tenants
waiting list
logbook and verified eligibility on a monthly basis. Collected
rents
and processed information on to computer. Generated monthly
financial
reports.
WILDER RICHMAN MANAGEMENT CORP., New York
Position - Property Manager, 1986 to 1990
gina swanger
RESUME
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EDUCATION
Iona College, Bachelor of Business Administration Program
Completed 90 credits
Major: Business Management Minor: Accounting
Westchester Business Institute, Associate in Occupational
Studies
Notary Public
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