Administrative Assistant Manager
Resume:
*** ****** ***** *** 804-***-**** (h), 804-***-****
(c)
Highland Springs VA 23075 Candy L. Newton *************@***.***
Qualifications for Administrative Assistant/Secretarial Position
With many years of clerical and administrative support experience, I've
developed and utilized a strong skill set to meet the needs of those I
support in a variety of environments. I provide detail oriented and
efficient support to multiple persons in multiple locations to help ensure
a cost effective and productive workplace.
Career Profile
01/14 to 04/14 H & R Block (Seasonal)
Tax Associate
Office Manager
? prepare schedules and provide leadership for nine employees
? build a collaborative and client-focused team environment
? set clear performance expectations and provide coaching and
feedback to each associate
? ensure all office procedures are followed and office is
operational and functional
OTHER DUTIES AS DESCRIBED BELOW
01/13 to 04/13 H & R Block (Seasonal)
01/12 to 04/12 Tax Associate
? explained the tax preparation process and established
expectations with clients
? provided accurate and complete Federal and State tax
preparation services
? listened attentively to understand client needs and concerns
and respond in a timely, helpful,
and courteous manner
? maintained confidentiality of client and company information
? actively participated in local marketing and community events
to grow the business
08/08 to 08/10 Bank of America
Account Manager - Senior Collector
? contacted delinquent customers in order to secure payment and
determine reason for delinquency
on active credit card accounts
? resolved routine billing inquiries and negotiated payment
arrangements to cure past due accounts
? navigated a computerized data entry system in order to work
with customers and assist them in
making appropriate payment arrangements on their credit card
account
? worked with customers that were extremely behind on their
payments to negotiate full balance
repayment or settlement plans
? educated customers on account terms and alternate payment
programs and methods
? worked with customers to develop their current financial
situation while showing compassion and
offering solutions
01/07 to 12/07 Real Tour Advantage at Hometown Realty
Client Services Representative
? prepared Listing and/or Buyer documents for Team Real Tour
Advantage agents
? coordinated and scheduled showings for outside agents
? maintained communication between clients and agents
? made weekly contact calls to clients to update listing activity
? provided telephone coverage and managed incoming calls
? composed outgoing correspondence and maintained filing system
? posted listings to the Multiple Listing Service (MLS).
09/06 to 01/07 Wachovia Securities, LLC
Administrative Assistant
02/03 to 9/06 Wachovia Bank, N.A.
04/06 to 9/06 Administrative Assistant - Senior
02/03 to 3/06 Administrative Assistant - Intermediate
? coordinated executive schedules and meetings
? coordinated equipment and supply purchases and scheduled
equipment maintenance
? assisted with special projects as needed
? arranged meetings, conferences, and travel and hotel
reservations for three Managers
? provided telephone coverage and managed incoming calls
? composed outgoing correspondence and maintained filing system
? managed every aspect of the Community Development Office for
five banking executives
? prepared general correspondence and detailed reports
Resume Continues
Page 2
804-***-**** (h), 804-***-****(c) Candy L. Newton
*************@***.***
Career Profile, continued
09/06 to 01/07 Wachovia Securities, LLC
Administrative Assistant
02/03 to 9/06 Wachovia Bank, N.A.
04/06 to 9/06 Administrative Assistant - Senior
02/03 to 3/06 Administrative Assistant - Intermediate
? accounted for gift, education and outreach programs
? posted contributions/donations using GIFTS database
? requisitioned payments
? provided support for the Community Advisory Council
? attended quarterly Community Advisory Council meetings in
various locations
? ensured that arrangements were carried out properly and the
needs of council members were met
? greeted clients and visitors in a timely, efficient, courteous
and effective manner
10/93 to 10/02 Office of the Attorney General, Richmond, Virginia
Division of Debt Collection
08/96 to 10/02 Legal Secretary Senior
10/93 to 07/96 Legal Secretary
? prepared all correspondence, summonses, pleadings, statistical
charts and other legal documents
? researched judgment information on pleadings served on the
Attorney General
? communicated with general district and circuit courts
throughout the state of Virginia
? monitored due dates and distribution of all opinion and mail
tracking requests assigned to the DDC
? collected, verified and submitted weekly time sheets and
monthly leave reports for the DDC
? prepared weekly significant developments report to the Deputy
Attorney General
? prepared monthly settlement report
? supervised and coordinated time off and workloads for two other
secretaries
? monitored and ordered supplies for the DDC
? served as the key operator for computer systems
? served as liaison to Computer Section regarding hardware and
software problems
? served as principal backup to the Claims Specialist in applying
payments on debtor accounts
? generated final daily report to the Accounting Division
? evaluated procedures and techniques and recommended changes to
enhance operations
? prepared all correspondence, pleadings, and statistical charts
? prepared legal documents, including Warrants in Debt, Summons
to Answer Debtor Interrogatories
Garnishment Summons, Bankruptcy forms and other legal documents.
? transcribed from dictation
? provided secretarial support to contribute to the smooth
operation of the Division of Debt Collection
KNOWLEDGE:
Top Producer
GIFTS
Collection Partner
Microsoft Office
Ten Key and Full Key Adding Machine
Excellent Communication Skills
Understanding of Legal, Accounting, Medical, and Real Estate Terminology
Completed Corporate & Professional Development Course administered by
J. Sargeant Reynolds Community College
REFERENCES FURNISHED UPON REQUEST
Contact this candidate