Customer Service Medical

Barbara Brownridge

* ******* ******,

Smiths Falls Ontario

K7A-4k7

613-***-****

***********@*****.***

Objective

To obtain meaningful employment in an administrative capacity with an organization that offers challenging and rewarding experiences

Relevant Personal Highlights

• Excellent administrative and clerical skills

• Sound knowledge of medical terminology and human anatomy

• Superior computer skills including Medical Machine Transcription

• Typing speed of 67 words per minute

• Professional, organized, conscientious and goal oriented

• Passionate about the health care industry

• Experience performing in a fast paced office environment

Skills and Experience

Medical Administration Experience

• Knowledgeable with regards to medical terminology, medical fundamentals and also medical sciences theory, anatomy and

physiology

• MD4000 program experience: scheduling, medical billing, coding and use of program in conjunction with hospital settings,

switch board experience .

• Medical machine transcription: Dicta-typing speed of 67

Computer Skills

• Microsoft Word: Creating, editing and formatting documents, reports, styles, outlines, form letters and Mailing labels,

integrating Word and other programs with the World Wide Web

• Microsoft Excel: Navigating worksheets, working text, values, formulas and functions, planning and building worksheets,

creating charts

• Microsoft Office: Conversant in all components of Microsoft Office 2000 and PowerPoint

Customer Service Skills

• Ability to work well under pressure while maintaining an exceptional rapport with clientele

• Familiarity with booking appointments, handling telephone calls and intercom system, conducting written and electronic

correspondence, fax and photocopy machines

• Committed to the confidentiality of client information

Employment History

Children’s Resources On Wheels – Playgroup Facilitator Volunteer – Smiths Falls,ON

Personal Office Agent - Solution International- Ottawa, ON

Business Office Agent- Bell Acti-media- Ottawa, ON

Front Desk Personnel-Extendicare – Volunteer position- Lethbridge, AB

Switchboard Operator/receptionist - Greystokes - Volunteer -position - Lethbridge, AB

Administrative /Receptionist - Perth Family Chiropractic - Perth, ON

Receptionist /Scheduler - Diabetes Clinic -Lethbridge, AB

Education

2005 Medical Office Administrator Diploma CDI College Nepean, ON

Additional Achievements

2005 Level C Standard Emergency Training St Johns Ambulance Ottawa, ON

REFERENCES AVAILABLE UPON REQUEST

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