Customer Service Sales

Catina H i le Associates of Applied Business *

Catina Hile Cell:419-***-****

**** ******** **** ********, **** 43512 *********@*****.***

OBJECTIVE

To obtain a full-time position with a company.

EDUCATION

Defiance College Defiance, Ohio

Bachelor of Arts – Accounting (presently pursuing)

Associates of Applied Business – Business Administration (presently pursuing)

Northwest State Community College Archbold, Ohio

Associates of Applied Business – Office Administration (Medical Support)

• May 2013

• GPA: 3.31

EXPERIENCE

Northwest State Community College, Archbold, Ohio July 2013 to August 2013

Admissions Office Clerical Support – Student Worker

• Assisted Admissions office secretary with filing.

• Assisted Admissions office secretary with projects.

• Assisted Admissions office marketers with projects.

• Transferred incoming calls to the correct department within the college.

Northwest State Community College, Archbold, Ohio September 2011 to May 2013

Success Center Clerical Support – Student Worker

• Assisted students with tutoring requests.

• Assisted Success Center Coordinator with projects.

• Assisted Tutoring office with projects.

• Took in, administered, and returned make up tests.

• Basic office duties as well as greeted and assisted students and visitors.

CPI Images: Sears Portrait Studio, Defiance, Ohio August 2006 - June 2009

Studio Manager

• Sales Person-Maintained a high level of sales as required by company.

• Customer Service-Took care of all customer issues.

• Photographer-Photographed customers according to the company guidelines.

• Kept track of studio income-Calculated studio profit, labor.

• Scheduled labor-Scheduled employees according to company guidelines.

• Hired Employees-Screened applicants for possible positions.

• Employee Coach-Coached employees in all areas of sales, customer service and

photography as instructed by the company.

Catina H i le Associates of Applied Business 2

Home Daycare Provider, Defiance, Ohio, March 2001 - August 2006

Daycare Provider (Self Employed)

• Provided daycare for working families.

• Provided nutritious meals for the children.

• Provided educational activities.

Filling Memorial Home of Mercy, Napoleon, Ohio, 1996-2001

Trainer

• Woke, bathed and got clients ready for the day.

• Assisted clients with meals.

• Assisted clients with skills and rehabilitation activities.

SKILLS

• Microsoft Access, Excel, PowerPoint, • QuickBooks

•

Word 2010 55 WPM

• Management • Medical Terminology

• Office Accounting • ICD-9-CM

• Records Management • 10 key

• Microsoft Windows XP-8 • Marketing

ACHIEVEMENTS and CERTIFICATES

• Dean’s List

• Changing Lives Scholarship Winner (Fall-Spring 2012/2013)

• Keyboarding Specialist Certificate (December 2011)

• Medical Office Assistant Certificate (May 2013)

• Certificate of Leadership and Service (November 2012)

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