Customer Service Manager

WALTTER GEOVANI TERUEL

**** **** **** ** ********, NY 11234

TELEPHONE: 718-***-****

E-mail ********@***.***

CAREER OBJECTIVE:

I am currently seeking leadership responsibilities, including problem

solving, organizing and planning activities.

WORKING EXPERIENCE:

ITT SYSTEMS. Bagram Air Base, Afghanistan June 2011 - July 2013

Position: Transportation Lead Specialist.

. Lead for the Night & Day Shift

. Experience Designing and organizing transportation schedules

. Supervision of Vehicle Maintenance

. Supervision of all drivers in the night & Day shift

. Monitor compliance of all rules and schedules during the night shift

. Submission of all reports required by the supervisor

. Handling conflicts during accidents and submission of paperwork

. Safety briefings

. Any other duties appointed to me by my superiors

. Supervision of MHE department appointed by site manager

ITT SYSTEMS. Bagram Air Base, Afghanistan February 2010 - June 2011

Position: Bus Driver.

. Transportation and Support to Military personnel and Civilian

Contractors

. Any other duties appointed to me by my superiors

KBR, Inc. Bagram Air Base, Afghanistan 2008 - 2010

Position: Bus and Luggage Truck Driver.

. Transportation of Passengers in support of Flight Line and Base

Operations.

. Provided Customer Service Support to Military personnel and Civilian

Contractors.

. Insured Compliance with governing policies and regulations while

utilizing OPSEC.

. Direct communication with Military Personnel.

. Lead missions providing information to the office in order to

facilitate Military Personnel and equipment.

. Generated accurate required reports.

. Coordinated luggage trucks.

. CDL License with "P" endorsement and safely operated 52+ passenger

buses

. Trained for Operation of Heavy Machinery, specifically for a Forklift

6T and a RTCH

DFW International Airport Board, DFW Airport Texas 2007-2008

Position: Customer Service Specialist, Bus Operation.

. Ability to drive various size buses and Class B License with passenger

endorsement.

. Assisted guests in flight and gate information and provided support

for military R & R flights.

. Provided point to point transportation for airport guests, tenants and

airline personnel.

. Provided emergency response such as aircraft evacuations and off

airport transportation for special events.

Iron Mountain Off-Site Data Protection, Moonachie, NJ 2004-2006

Position: Operation Service Specialist.

. Responsible for data input process, keying label information and

return of client LAN and WAN system production backup tapes on-site to

off-site storage and disaster recovery sites.

. Maintained all records related to receiving and releasing customer

backup tapes in an accurate, secure and timely manner. Communicated

and assisted clients with request and problem solutions using Media

Link (Data Access and Information System) and Secure Base (Data

Security and Recovery Management).

. Provided support for PC users during shift running Microsoft Windows

98/2000 and Office 2000 Premium, Secure Base and Media Link Servers.

PC support of software application development and instruction, user

assistance and troubleshooting.

Geo's Painting And Contracting INC. Brooklyn, NY 2002-2005

Owner and President.

. The Company was dedicated to the improvement, renovation and

restoration of homes.

. In charge of general management of the company including managing

payroll, purchasing, planning, budget control, customer service, in

site supervision of the jobs and supervision of maintenance of the

company`s equipment. Also demonstrated leadership skills when having

to coordinate the team activities of all personnel involved in a

particular project on site and off site..

. Expertise in working with Wood, Concrete, Metal, and Drywall; as well

as ample knowledge in plumbing and electrical installations.

. Operated heavy industrial equipment.

Ray Storms & Assoc, New York City, NY 2000-2003

Position: Sales Associate/Showroom Manager.

. Responsible for product sales and in charge of supervising and

maintaining product inventory

. In charge of organizing product displays in temporary trade shows

Shapiro & Anderson, Queens, NY 1998-2000

Position: Store Manager.

. Supervised teller's daily activities

. In charge of customer service, bookkeeping, sorting & distribution

documents

. Administrative Duties

Alivad Associates Incorporated, Brooklyn, NY 1994-1998

Position: Store Manager/Supervisor

. Managed all aspects of the branch operations

. Supervised teller's daily activities

. In charge of customer service, bookkeeping, sorting & distributing

documents

. Administrative Duties

EDUCATION:

CHUBB INSTITUTE, NEW YORK CITY, NY 2004-2005

Major: Network Security

U.N.A.H. UNIVERSITY OF HONDURAS 1991-1992

Major: Industrial Engineering, 32 credits

SKILLS:

. Ample knowledge computer systems, including Hardware, Software and

Network Installation

. Knowledge of a wide variety of software packages, including Microsoft

Office, MS DOS, etc.

. Ample experience in Customer Service with strong verbal and personal

communication skills

. Self-motivated, highly adaptable and flexible to different situations

. Experience in TMR (transportation movement request)

. Used to work in a teamwork environment and have demonstrated to be a

team leader in many situations, with the ability to lead others through

supervisor /manager positions

. Organizational skills, planning and experience in time management

. Ability to work under pressure and resolve conflicts through

influencing, leading, negotiating and delegating skills

. Critical thinking, decision-making and problem solving skills

. Bilingual, fluent in English and Spanish

Contact this candidate