Customer Service Sales

Michael E. Gray

***** ******* **** ****: 724-***-****

Twinsburg, Ohio 44087 E-Mail: *****@***.***

PROFESSIONAL

PROFILE

Results-focused senior management professional with a highly successful

record of accomplishments in relationship building, organizational

development (start-up and turnaround), financial management, and human

resources. Special skills and areas of knowledge include:

. Generating Profitable New Accounts and New Customers - through aggressive

prospecting and closing methods

. Building Strong Customer Relationships - based on trust, responsiveness,

and mutual benefit

. Excellent Communication and Presentation Skills - at all levels,

including staff, customers, corporate management. Ensure effective

delivery of all external communications

. Financial Planning and Analysis - budgets, forecasting, business plans,

fiscal systems and controls

. P&L Responsibility and Accountability - up to $14 million with multiple

profit centers in various industries

. Quality Control - implementation of TQM systems and ISO 9002

certification

. Human Resources/Labor Relations - union contract negotiations,

affirmative action audits, labor board hearings, recruiting, interviewing

and hiring procedures

.

CAREER EXPERIENCE

Team Industrial Services, Solon, Ohio

Account Manager

11/10-Present

Responsible for Non-destructive testing sales for Solon branch. Territory

includes Western New York, to Eastern Ohio. New business has increased by

40% since my first year while customer retention has been at 98%. My duties

include RFP's, Growing existing business, cold calling, budgets, and

educating customers on Team's services.

TesTex, Inc., Pittsburgh, Pa.

09/08-07/10

Territory Sales Manager

Responsible for ECT condenser inspection sales at electrical power plants

in an assigned territory. The territory encompasses the east coast from

Maine to Florida The customer base is both existing and new business

development.

Correct-Tech Equipment Corp., Pittsburgh. Pa.

11/03-09/08

Territory Sales Manager

Responsible for developing new business in an assigned territory. Marketing

of equipment specific to hazardous materials. This would include pumps,

meters, hoses, fittings, valves, and gaskets. Identify customer needs and

design products to specific usage.

CENTRAL PROPERTY SERVICES (Div. of Oxford Development), 11/00-11/03

Pittsburgh, PA

Director of Sales

Responsible for managing sales and new business development initiatives,

constructing budgets and P&L analysis, bids and proposals, customer

retention, and quality control. Accountable for sales and operations

across multiple sites in both Pittsburgh and Philadelphia, Pa.

OneSource Facility Services, Inc.

5/95-11/00

Formerly International Service Systems, Inc., Pittsburgh, PA, One Source is

a national building maintenance company. In the Pittsburgh, PA branch, One

Source employs 750 people and generates revenues of $14M, encompassing 50

separate profit centers.)

Vice President, Operations

Achievements

< Successful implementation of ISO 9002 Certification at our largest

account in Pittsburgh.

< Retained clients and repaired volatile relations. Improved account

retention to 98%.

< Complete P & L responsibility, including budgets. Increased branch

profitability by 10%.

< Improved relations with unionized workplace, including labor agreement

negotiations and initiating labor/management communication groups.

< Managed sales staff and attained sales goals in excess of $1.5

million/year.

Clean Harbors Environmental Services, Inc.

10/93-5/95

(Clean Harbors provides complete turnkey environmental and transportation

services for a variety of waste streams. Responsible for all operations of

a $12M/year service center, employing 32 people.)

Achievements

< Achieved regulatory compliance and management of all DOT and EPA

requirements for shipping and disposal of regulated waste.

< Complete terminal management responsibility, including supervision,

sales, human resources, and customer service.

< Planned and implemented budgets for all revenue producing departments.

< Increased transportation profitability by 20% through elimination of

waste and more efficient utilization of equipment.

ALLWASTE CONTAINER SERVICES, INC., Coraopolis, PA 12/90-10/93

Service Center Manager

Complete operational responsibility for container cleaning, waste disposal,

customer service, and quality management. Ensured wastewater treatment

plant was operated within budget and permit guidelines, and initiated

capital improvements.

Achievements

< Developed procedures that increased profit by 50%.

< Lowered workers compensation cost by 45%.

< Development and implementation of a Total Quality Management program

(TQM).

< Maintained compliance with all DOT, OSHA, and EPA regulations.

< Managed pre-treatment of both hazardous and non-hazardous waste

streams, including a wastewater pre-treatment plant.

< Increased revenues by 100%.

REFINERS TRANSPORT & TERMINAL CORP., Sewickley, PA 9/75-12/90

Terminal Manager

(A common carrier division of Leaseway Transportation involved in the

carriage of hazardous materials.)

Responsibilities included P & L, budgeting, compliance with all DOT, EPA,

and company safety regulations, sales, and personnel administration.

Started a successful operation of new terminals in Sewickley, PA

(Pittsburgh) and Altoona, PA, eventually employing 75 union drivers. First

manager in Refiners to oversee dual operations and met or exceeded budgeted

revenue and profitability forecasts. Participated in contract

negotiations, resulting in labor concessions during deregulation.

EDUCATION

Bachelor of Arts Degree, History, Pennsylvania State University (1975)

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