Manager Customer Service

TERRY KELLEY

** ****** **. ***** **** Beach, FL *2459

T: 850-***-**** F: 850-***-**** E: ************@***.***

Professional Objective

Multi-faceted senior executive experienced in all aspects of domestic and international

business development of large and small companies whether they be public or private.

Expertise in turnarounds. Successful in any operational setting with the ability to scope

out issues for change and improvement whether it be people, equipment, systems, or

environment. Expert in improving company profits with team-building by maximizing

the use of peoples’ talents through motivation, listening, and implementing. Outstanding

leadership results at all levels by utilizing short and long term goals achieved by:

• Understanding of Corporate Objectives and Execution

• P&L Responsibility

• Realistic Budget and Planning

• Maximize Profit – innovation, creativity, details

• Leadership by Example, Teambuilding

• Growth through innovation and change

• Reporting and Communication from the top down

CAREER PROGRESSION

10/94-Present

Great Waves International, Inc. Atlanta, GA

The original wavemaker, this company handles engineering, design, and installation of

custom wave generation systems as well as water park design worldwide.

Vice President

Responsible for all facets of customer requirements for custom wave generation products

throughout the world.

• Engineering and design of wave systems and custom commercial pools

• Contracts and customer interface

• Baby pools to tsunami waves for surfing

• Park design and coordination with engineering firms

• Responsible for installation startup and meeting customer requirements

12/11-7/12

FBK Medical Tubing Hollywood, FL

Manufacture high tolerance medical tubing for cardiac, prenatal, gastric, as well as

drainage and more generic products. Work as a contract manufacturer for medical

companies doing experimental products and designs. Multi lumen tubing manufacture

and very complex, difficult to extrude products.

General Manager

This was a temporary job of six months to do a turnaround. Sales were dropping, rejects

were high, and profits were down. Company owner was concerned about what was

happening and wanted someone to make necessary changes quickly to stop the bleeding.

Was given free reign to make necessary changes at all levels including corporate

• Adjusted schedules, realigned, terminated, and hired personnel based on need and

performance

• Reduced rejections by 99%

• Increase profit by 50% by repricing products and eliminating low margin products

• Increased sales by 30% in three months above previous high

• Customer service at the plant level instead of corporate, quick and accurate

response

• Established new business with a large, long term, high volume and profit

customer that will increase sales by as much as another 25% in a year

• Worked with Mexican operation to improve efficiencies by 20%

• Preparation for ISO application in six months

8/93-10/94

Owens-Illinois Corporate Toledo, OH

Manufacture glass products for consumers as well as plastic molded and blow molded

consumer products

ISO Corporate Manager

Set up the ISO program for the corporation to begin implementation

• Certified to teach ISO

• Trained all corporate management

• Set up target plant and coordinated training and implementation

• Set up program for 22 other plants

11/88-8/93

Owens-Illinois/Specialty Packaging Products Inc. El Paso, TX and Juarez, MX

Manufacture of medical respiratory and anesthesia products and packaging. Aseptic fill,

microbiology lab, class 100,000 room, in house tool room, warehousing, and distribution.

Trigger pump manufacture and high speed assembly. Injection molding and tubing

extrusion operation to make components for respiratory and anesthesia products for

hospitals. Also molded trigger pump components for high speed assembly. 33 presses

form 400T to 1100T and two extrusion lines for a 35 million dollar operation. . The

operation in Mexico was used for component assembly and packaging for sterilization.

General Manager

• Expanded a one plant operation to two plants. One plant in El Paso and one in

Juarez, Mexico. Built plant in Mexico and hired a plant manager to run it. Six

sigma manufacturing as well as a unique safety program.

• Went from losing 300K per month to profitability in 30 days

• Became highest profit operation for Specialty Packaging with six other plants.

• One million plus hours WOLTA

• In house server system

• Proprietary injection blow molding

• Initiated automation to reduce costs

• Teambuilding-employee training and education, they took pride in their job and

the operation.

• Promoting from within and to other plants

3/87-8/93

Inspiron Products a division of Intertech Resources, Inc. El Paso, TX

Manufacture injection molded components for anesthesia and respiratory products.

Quality Assurance/Regulatory Affairs Director

Hired to deal with FDA medical device recall and FDA deficiencies.

• Completed recall successfully

• Brought operation into FDA compliance with successful FDA inspection

• Brought aseptic fill operation on line.

• Initiated three year validation program for all medical components and products

• Purchased by Specialty Packaging and promoted to General Manager

6/82-3/87

Abbott Labs, Hospital Products Inc. Faultless Division Ashland, OH

24 hour operation with three plants providing all IV components for the entire

corporation. Operations included injection molding, clean room injection molding and

packaging, medical tubing extrusion, clamshell molding, rotational molding, latex gloves,

high speed assembly and packaging.

Quality Engineer

Traveled with in house sales person to accounts for sales support due to product

knowledge and engineering background. Wrote and submitted SIOK’s for new products.

Investigated customer complaints and provided documentation to legal counsel. GMP and

in house compliance audits. Updated MDR yearly. Also supervised analytical lab.

• Worked with union to maintain good management relations

• Worked on team to initiate zero defect program

• Managed cost reduction team yearly achieving $1,000,000 cost reductions

• Worked all three plants plus Ross Labs liaison in Columbus, Ohio

6/78-6/82

Armak Tape a division of Bemis Marysville, MI

Manufacture water and solvent based specialty tape products such as masking,

reinforced, diaper, duct, electrical,and proprietary products for NASA

Production Manager

Managed a continuous operation in a union environment. Responsible for all phases of

manufacturing from receiving bales of rubber to slitting and packaging.

• Initiated automatic changing lines for paper

• Installed and started high speed dry mixing equipment with let down

• Modified formulations to speed mixing process

• Nuclear static bars on lines for fire prevention

6/72-6/78

Goodyear Tire and Rubber Co., Specialty Adhesives Division Ashland, OH

Manufacture of solvent and water based adhesive products and coatings for the

automotive industry. Make urethanes for automotive assembly (corvette), consumer

adhesives, brake lining products, polyesters. Milling and compounding as well as large

mixing tanks for products.

R&D

Worked as a chemist developing new products primarily for automotive. Became a

liaison between the lab and production to take products from development to the

production floor.

• Developed first water based brake lining adhesive

• Developed color change curable pulley coating

• Several patents

EDUCATION

Attended Ashland College Ashland, OH

Major Business Administration

HOBBIES and INTERESTS

Golf, tennis, racquetball, swimming, running

Enjoy all sports as well as the arts

Contact this candidate