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Sales Customer Service

Location:
Sugar Land, TX
Posted:
July 10, 2014

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Resume:

MARK A LAMENDOLA

***** ***** ******** *****, *******, TX 77433 832-***-**** ***********@*****.***

CAREER OBJECTIVES:

To secure a challenging position in a growth oriented, esteemed organization that will utilize my

knowledge in health insurance, occupational medicine, and safety and wellness to drive excellent

customer service and increase profit.

PROFESSIONAL PROFILE:

Competent and reliable professional, committed to excellence and ethics. I’m a versatile and multi-

skilled person who is resourceful in solving problems and maximizing resources. I bring a high level of

enthusiasm and a desire to learn and excel. With over 15 years of experience in business development,

sales, and operations, I am highly skilled in handling clients with diplomatic and professional manner.

CAREER ACCOMPLISHMENTS:

Insurance Broker & Healthcare/Safety Consultant, Houston, TX 7/2010 – Present

Healthcare & Safety Consultant

• Sold various types of health insurance policies to businesses and individuals on behalf of

insurance companies, including medical, dental, and vision insurance as well as specialized

policies such as GAP and voluntary benefits.

• Called on policyholders to deliver and explain policy, to analyze insurance program and

suggest additions or changes, or to change beneficiaries.

• Explained features, advantages, and disadvantages of various policies to promote sale of

insurance plans.

• Monitored insurance claims to ensure they are settled equitably for both the client and the

insurer.

• Planned and oversaw incorporation of insurance program into bookkeeping system of

company.

• Designed corporate wellness programs and coordinated baseline testing.

• Performed job-site ergonomic analysis as well as safety lectures addressing work place

injuries and illnesses.

Kelsey Seybold Clinic, Houston, TX 10/2007 - 06/2010

Sales Manager

• Developed and performed safety classes and programs for the offshore subsurface

environment addressing work conditions, ergonomics, and wellness.

• Planned and directed staffing, training, and performance evaluations to develop and

control sales and service programs.

• Reviewed operational records and reports to project sales and determine profitability.

• Monitored customer preferences to determine focus of sales efforts.

• Conferred or consulted with department heads to plan advertising services and to secure

information on services and customer specifications.

• Attended company meetings to exchange information and coordinate work activities with

other departments.

Suburban Physicians Center, Houston, TX 04/2003 – 10/2007

Director of Sales and Marketing

• Conferred with company officials to develop methods and procedures to increase sales,

expand markets, and promote business.

• Provided staff with assistance in performing difficult or complicated duties.

• Monitored sales staff performance to ensure that goals were met.

• Analyzed details of sales territories to assess their growth potential and to set quotas.

• Attended company meetings to exchange information and coordinate work activities with

other departments.

• Prepared sales reports for management and budget departments.

• Developed and marketed sales strategies promoting specialized medical services for

offshore and remote site medical response and protocols.

Nova Health Care Centers, Houston, TX 01/2002 – 04/2003

Regional Industrial Sales Director

• Contacted regular and prospective customers to demonstrate services and solicit

contracts.

• Recommend services to customers, based on customers' needs and interests.

• Answer customers' questions about services, prices, and availability.

• Consulted with clients after sales or contract signings to resolve problems and to provide

ongoing support.

• Identified prospective customers by using business directories, following leads from

existing clients, participating in organizations and clubs, and attending trade shows and

conferences.

• Monitored market conditions, product innovations, and competitors' services, prices, and

sales.

• Performed administrative duties, such as preparing sales budgets and reports, keeping

sales records, and filing expense account reports.

EMPI/RPI Inc., Houston, TX 05/2000 – 01/2002

Territory Account Manager

• Sold EMPI/RPI’s services and products utilizing a structured sales process. Identified customer

needs before, during, and after selling process. Developed long-term, referral generating

relationships with the customer resulting in an expanded client base of 20% in 2001.

• Performed market demographic study and quarterly performance analysis for application in

annual revenue projections.

• Developed and presented sales strategies for newly released FDA spine stabilization protocols to

the Southwest region.

• Effectively networked with healthcare professionals, institutions, community agencies, key trade

associations, and specific manufacturers to promote our value proposition. Attended and

represented EMPI/RPI at trade shows, conferences, association meetings and educational

seminars.

• Developed creative solutions to identify customer’s issues and to respond in a manner that

improved the customer’s relationship with our organization. Communicated and directed

customers’ requests to operations centers; and informed the management and staff of key selling

activities.

EDUCATION:

University of Houston, Houston, Texas

Human Performance / Sports Sciences

University of Phoenix, Houston, Texas

Bachelor’s Degree

Major: BSBA

OCCUPATIONAL LICENSES AND CERTIFICATES:

TDI - Insurance License, health and life general lines

P-Fit Baylor College of Sports Medicine

COMPUTER SKILLS:

Presentation Software (PowerPoint, Flash, etc)

Spreadsheet Software (Calc, Excel, etc)

Word Processing Software (Word, WordPerfect, etc)

Sales Force CRM development, Constant Contact Mass Outreach, and SAP.

COMMUNITY SERVICE

Work as a volunteer at SIRE Inc. Therapeutic Horseback Riding Stables assisting instructors and therapist

as they work to improve the quality of life for people with disabilities through therapeutic horseback

riding and related activities.



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