Customer Service
Resume:
April Keith
Teachey, NC ***64
*****************@*****.***
O BJECT I V E
To obtain a position and use my education and work experience. Hard
working with experience in answering calls in a high volume environment,
assembly, customer service, and office assistant, including computers.
Dedicated employee with willingness to work overtime as required.
Reputation for completing work accurately and on time. Experienced in
p roviding good customer service and multi-tasking. Effective in
communicating with customers, co-workers and management in a diverse
employee population. Good in crisis, creative, f lexible, and versatile.
E D UCAT IO N
J ames Sprunt Community College
05/09/2014
M ajor: Criminal Justice / General Education
C ape Fear Community College 07/30/ 2013
Major: Criminal Justice
M illie-Motte Tech College 2007-2008
M ajor: Computer Programming
K ing’s College 2006-2007
M ajor: Computer Programming
R E LEVANT E XPER I E NCE
I nsource May 2014- Cu r rent
Moen Inc. Sanford NC
• Put product onto moving rack the correct way in a timely manner.
• Take parts off of rack make sure the product is in good quality and in
correct box
• Copy instruction for parts and inspect parts for quality and make sure
n umbers on instruction sheets match parts
Family Dollar August 2013- Ma rch 2014
Customer Rep.
• Assist customers with any problems or help them look for certain
i tems.
• Run cash register during high volume customers and clean the store
a t the end of the night.
• Count the drawer at the end of shift.
• Help with end of day sales t ransactions and counting money for the
end of day when need with supervisor
ACS a Xerox Company April 2012-
A ugust 2012
Technical Support
• Answer calls and help customers t roubleshoot their device and make a
payment on their account.
• Navigate between different software applications to assist customer with
t heir problem. Document everything that is done during the customers
call in a high volume calling environment
Oak Ridge September 2010- Ma rch 2011
Sales /Office Assistant
• Assist customers with any problems
• Filing, Copying/Faxing paperwork for the night
• Appointment Setting for the business week
• Typing statements of payments that was process
Walma rt September 2008- May 2010
Sales Associate (part-time)
• Assist customers with any problems or help them look for certain
i tems.
• Run cash register during high volume customers and clean the store
a t the end of the night.
• Count the drawer at the end of shift.
• Answering Multi-Phone L ine and Placing Orders
Pizza H u t October 2007- September 2008
Cashier /Waitress
• Assist customers with any problems
• Run cash register during high volume customers and clean the store
a t the end of the night.
• Waiting on customers in a timely manner
• Count the drawer at the end of shift.
Del Lab June 2006 –
N ovember 2009
L ine Leader / Management
• Show co-workers how to assemble the product that’s assigned to the line
• Responsible for assuring that all production supplies are correct for the job
t hat’s scheduled for the line that’s being ran
• Perform hourly checks on the quality and efficiency of the line and product
• Make sure that line produces a certain amount of product hourly
• Be aware of any changes in the products color or label orientation
• Complete all pre and post shift production paper work for the corresponding
S KU being ran
Coordinator
• Order product needed for production lines to run
• Make sure the product that’s ordered is correct and released to be ran
• Request all necessary components needed based on the Work Order
s ize using Microsoft Excel and E-mail
• Scan product to the production f loor when i t comes from the
warehouse
• Process finished goods pallet tickets to retrieve QA ID number
AD D I T I ONAL EXPER I E NCE
Family Dollar
2013-2014
Run cash register and assist customers when needed.
Walma rt
2008-2010
Run cash register and assist customers when needed.
Pizza H u t
2007-2008
Run cash register and assist customers when needed.
C OM PU TER L ABORATORY SK I L LS
• Microsoft Word
• Excel
• Power Point
• Quickbook
• Access
C ertificates
• Certified Criminal Justice by Cape Fear Community College,
W ilmington, NC
Contact this candidate