Customer Service Assistant
Resume:
Maricela Gonzalez
*****************@*****.***
SUMMARY:
Customer service oriented professional with great team leading and organizational skills. Possess
excellent communication skills as well as the ability to multi task while being able to prioritize, plan
and monitor important projects while working in a constantly changing environment friendly and out
going personality with the ability to communicate easily with all types of people. Fluent in Spanish,
English and French.
PROFESSIONAL EXPERIENCE:
LOANDEPOT, Lake Forest, CA November 2013 January 2014
Escrow Assistant
● Ordered insurance, payoffs, and cleared prior to doc conditions, for example clearing title
conditions such as judgments and liens against the property
● Prepared HUDs for National refinance transactions.
● Prepared loan documents back to lender
● Drew escrow instructions and amendments along with Grant Deeds
● Assisted with funding conditions and cleared any pending title issues and lender
requirements.
HARMONY ESCROW, Irvine, CA May 2013 October 2013
Escrow Assistant
● Assisted on a purchase sale, refinance and commercial sale and refinances desk
● Ordered insurance, payoffs, and cleared prior to doc conditions, for example clearing title
conditions such as judgments and liens against the property
● Prepared HUDs for both purchase and refinance transactions.
● Worked out of Streamline (SMS) and RBJ.
● Prepared loan documents prior to sending out to Notaries or Attorneys for signing.
● Drew all escrow instructions and amendments along with Grant Deeds, Interspousal Deeds,
Warranty Deeds, for various States
● Satisfied funding conditions and cleared any pending title issues and lender requirements.
FIRST AMERICAN TITLE, Santa Ana, CA December 2011 to February 2013
Escrow Assistant
● Ordered insurance, payoffs, and cleared prior to doc conditions, for example clearing title
conditions such as judgments and liens against the property
● Prepared loan documents prior to sending out to Notaries or Attorneys for signing.
● Drew all escrow instructions and some Title documents such as: Grant Deeds, Interspousal
Deeds, Warranty Deeds, for various States
● Worked primarily as the funder on the unit
● Satisfied any pending title clearance issues prior to closing and lender requirements
SERVICELINK, Irvine, CA December 2010 to December 2011
Closing Coordinator
● Prepared documents for closing
● Drew all escrow instructions and some Title documents such as: Grant Deeds, Interspousal
Deeds, Warranty Deeds, and Abandonment of Homesteads among others.
● Funded and disbursed all Chase and NYCB loans
● Satisfied any pending title clearance issues prior to closing
FIDELITY NATIONAL TITLE, Irvine, CA May 2009 to January 2010
Escrow Assistant
● Order insurance binders, judgments, receive and disburse borrowers funds.
● Prepare all escrow instructions and some Title documents such as: Grant Deeds,
Quitclaim Deeds, Warranty Deeds, and Abandonment of Homesteads among others.
● Learned national Title requirements and cleared all title issues.
LEHMAN BROTHERS, Lake Forest, CA April 2007 to March 2008
T & E Administrative Assistant
● Streamlined all processes within our department including processing expense reports and
planning all company events. Created detailed spreadsheets that allowed more efficient
ways of processing expense reports and planning all events.
● Planned and organized all events including the company’s holiday party, all client meetings
and senior management’s strategic planning meeting while meeting all budgetary
constraints.
● Chosen as a committee chairperson for the Orange County chapter of WILL (Women In
Leadership at Lehman).
● Prepared accurate excel spreadsheets that tracked all expenses for various company
events and meetings.
● Honed customer service skills while working closely with all of our national sales VP’s as I
prepared their expense reports, planned meetings and organized their travel arrangements.
● Re organized the company’s file room in order to streamline file room processes and
eliminate lost files greatly thanked by the staff.
AVID ESCROW SERVICES, INC., Irvine, California October 2005 to January 2007
Jr. Escrow Officer
● Assisted Senior Settlement Officer with preparing HUD’s, balancing files, and cutting
checks.
● Ordered Title, payoffs, insurance binders, received and disbursed borrowers’ funds.
● Helped with the Trust Account, which involved running daily reports, completing balancing
sheets, and posting incoming wires.
● Set and cleared all funding conditions
● Prepared all escrow documents, including some Title documents such as: Grant Deeds,
Quitclaim Deeds, Warranty Deeds, and Abandonment’s of Homesteads among others.
● Learned national Title requirements and cleared all title issues.
● Closed both First and Second Full Alta Loans.
● Worked closely with three (3) lenders who shared a mutual broker quickly adapted myself
to a demanding position where I had to learn how to make quick yet accurate decisions.
EDUCATION:
University of California, Santa Cruz
Bachelor of Arts, Latin American Latino Studies and Politics
Graduation Date: June 10, 2005
ACCOMPLISHMENTS:
Awarded Girl State Representative.
WILL committee chairperson for the Orange County chapter
LANGUAGES:
Fluent in English, Spanish, and French
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