Manager Customer
Resume:
Albert Mata
Elizabethtown, KY 42701
270-***-**** **********@*****.***
OBJECTIVE
Seeking a challenging and rewarding career with potential for
advancement in a progressive company.
SUMMARY OF QUALIFICATIONS:
. Extensive background in warehouse management and supervising and
leading staff
. Strong communication and decision making skills, professional and
organized
. Computer literate with knowledge in Microsoft Word, Excel and Comsense
. Ability to multi-task in a fast paced environment. Detail oriented
RELATED EXPERIENCE:
Excellent interpersonal communication, leadership, and customer
service skills. The ability to make decisions, problem solving,
prioritize assignments and direct the workforce in an ever-changing,
fast pace warehouse environment. Proven track record in the
supervision of warehouse employees including hiring, training and
termination. Running shift with safety and efficiency as priorities.
Extensive experience in high volume and high demand industry.
WORK HISTORY:
Cook & Boardman, Charlotte, North Carolina Asst. Warehouse Manager
Aug 2008 - Mar 2014
Managed the third largest commercial door and hardware branch in the
US. Supervise employees in operation of warehouse duties to include
shipping, receiving, pulling orders, delivering products and extensive
experience with problem solving. Overseeing the planned maintenance of
vehicles, machinery and equipment. Responding to and dealing with
customer communication by email, fax and telephone. Dealing directly
with customers ensuring accuracy and consistent high level service,
quality and customer satisfaction .Troubleshooting all inaccuracies
and responsible for the opening and closing the facility. Accurately
administer all timekeeping, payroll, and attendance tracking.
.Configured daily receiving reports using Microsoft Word and Excel.
Pleasants Hardware, Charlotte, North Carolina Warehouse Manager
2002 - August 2008
Supervise employees in operation of warehouse duties to include
shipping, receiving, pulling orders, delivering products and extensive
experience with problem solving. Overseeing the planned maintenance of
vehicles, machinery and equipment. Responding to and dealing with
customer communication by email, fax and telephone. Dealing directly
with customers ensuring accuracy and consistent high level service,
quality and customer satisfaction. Troubleshooting all inaccuracies
and responsible for the opening and closing the facility. Accurately
administer all timekeeping, payroll, and attendance tracking.
Knowledge of OSHA safety requirements.
JJ Taylor Distributing, Ft. Myers, FL Warehouse
Manager 1997 - 2002
Managed 30 to 40 employees in the operation of shipping, receiving,pulling orders, loading trucks.
Verified orders, distribution of workload, cycle counts, annual
inventory counts. Hiring, training, termination of employees. Tracked
employee case count per hour. Evaluations and disciplinary courses.
Scheduling and tracking of employee hours and attendance. Monthly
safety meetings.
Certifications:
DOT Certified
Forklift Certification
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