Customer Service High School

Dennis Hendricks

***** * ******** ****

Danville Illinois 61832

*************@*****.***

ph# 765-***-****

Education: Bismarck-Henning High School diploma 1989

Danville Area Community College 1992 associates in Liberal Arts

Danville Area Community College 2012 to present(I am working on

A.S degree in Electronics Engineering Technology) set to complete

May 2014

Employment: January 2012 to December 2013: Thyssen-Krupp. Operator

M y responsibilities included operating and monitoring grinding

machines. This would including fixing fault conditions and

monitoring

t he size and speed of both the wheels and the camshafts we ground.

In

addition I was responsible for the General maintenance of the

grinder including

monitoring and adjusting fluid levels(hydraulic and hydrostatic) and

a p re-

operation inspection of entire line incuding inspection of gantry

system and

controls and any manual overides. Also, depending on the line, I

would be

responsible for the process verification of the product. This

i ncluded, not only

a v isual inspection but also actually performing 4 hour/8 hour/

e \end of shift

i nspection in the laboratory. Here we used various specific gauges,

i ncluding

m icronometer and calipers among others, to measure the camshaft

for quality.

March 2008 to November 2011: I was a self-employed satellite

technician for

D irect TV and Dish Network. This entailed performing service calls

and

i nstallations for new customers and providing customer education.

I nstallations

i ncluded mounting of the satellite dish. This mount could be on a

roof, brick wall

metal pole or even a T.V antenna. The dish would the then be

grounded

(bonded) to a suitable grounded. Then service would be extended to

whatever

location via RG-6 through crawspace or attics and even down walls.

Receivers

would then be connected at that location, then would be activated

after several

downloads from the satellite. Customer service included a basic

overview of

how to operated the system. Service calls usually entailed finding a

bad

connection, cable, splitter, diplexor, switch or even replacing a

defective

receiver. Sometimes I even moved the location of the dish for

asthetic purposes

or due to tree foilage interfering with the signal.

January 2000 to March 2008: Nucor Steel . I was hired on as a

security guard

t hen promoted up to a coil/shipping coordinator, which I did for the

last 6

years I was there. My primary responsibilities were to assist the

shipping

w ith the storage and location of product throughout the warehouse. I

would

receive a production schedule which would let me know what product

for

w hat customer was being made. I could then look at the available

storage

spaces and railroad cars on site and determine what would be the

best storage

option. This included knowing the customers demands, shipping

dates,

p roduction dates, and availble space closest to the next operation(for

i nternal

customers). I would then move, usually with a 55,000 pound

forklift, the steel

coils to the location(sometimes with an overhead crane) and

document its

location for future reference.

June 1998-January 2000: Heatcraft Inc. I was an assembler/Brazer.

My

responsibility was to assemble cooling units and then

braze/acetylene weld

t hem together. We would get a blueprint and a parts packet the

would contain

t he small parts to assemble various cooling units. The small parts

consisted of

any parts that needed to be brazed onto an air conditioner. This

i ncluded the u-

bends, the equalizer tubes and the distributor. We would then use

t he

blueprints for reference before brazing.

M arch 1997- June 1998: Mclane Midwest. I was an

i nspector/selector/

Loader. We selected dry and frozen groceries and loaded them based

on

stops.

M arch 1995-March 1997: Mitchells Asphalt Paving. I was given the

responsibility of operating a drum mix asphalt plant. This included

t he

ordering of raw materials such as Diesel and oil and the General

Maintenance

and operation of the plant. I would be responsible for the greasing of

bearings,

t he training and repair(splicing) of conveyor belts. I also replaced

bearings

belts, airlines, gear reduction boxes, slats on the slat conveyor and

tachometers, t hat controlled the speed of the dry aggregate bins. I was also

responsible for

being in contact with both the paving foreman and the trucks we

used to hall. I

also(during slow times) operated various heavy equipment

i ncluding but not

l imited to payloader(front end loader) skidsteer, dozers, graders

and drag

l ine. The plant operated at around 150 tons per hour. However we

had an

unheated silo that held approximately 80 tons. Since I couldn't run

i t at full

speed I had to constantly monitor the ammount of asphalt on the

t rucks, on

t he paving site and those in transport. In addition I was

responsible for

handling cash paying customers and the paperwork and

p roduction log

book.

November 1990-June 1994: United Samaritans Medical Center. I

was a

t ransport aide. I moved both patients and supplies wherever they

needed to

be.

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